This hotel definitely could be a really beautiful place to visit, but unfortunately it has some issue... Mostly managerial.
I choose to book "Ostuni Rosa Marina Restort" as I was looking for a hotel, close to Ostuni in Puglia, on the beach, where I could relax with my Mother for a week. The website was the most attractive I found on the internet and with a gym, pool, spa and private beach area, it seemed to fit the bill.
I did read the reviews here, but as I live in Milan, the negativity regarding non italian speaking customers did not deter me.
The hotel is very beautiful, the gardens lush and well kept, the "comfort" rooms clean and smart as I understand they are the most recently updated and sleeping was great with no noise pollution, however I had asked in advance for us to be located in a quiet area.
On arrival we were met by an extremely busy check-in situation in the not humid lobby, with disco music blaring and free balloons being handed out to the kids, which of course were getting popped continuously causing more noise, fragile nerves and screaming children... Strike 1!
The hotel restaurant is Strike 2!!
The hall itself large and bright, with vaulted ceilings which amplify the general chaos. We found the restaurant "Manager" at the edge of the buffet and politely asked where we could sit, conveniently he pointed us to a table right next to him, after asking us twice for our room numbers and three times how many we were, informing us that this would be our table for the week. I asked if it would be possible to be positioned further from the action and he said that if a guest check-ed out he would move us to their table. Needless to say this never happened, even though other tables did become available.
The buffet is located centrally for comfort, but again this creates much confusion and uncertainty, no lines are visible and queuing is not something that it taught is schools here in Italy.
The buffet food however is good and plentiful, the options of first & second course are slim (2 for each) and miserably presented, but again the taste is pleasant.
The wine is draught, so I'll leave that to your imagination.
Monday morning I wake up rested to go to the gym, which reception informs me opens at 8:00am. After waiting, with 3 other guests, at 8:22 I walk to reception to notify them of the late opening. The young gentleman responsible for opening the gym eventually arrived, yawning and scratching his head at 8:34.
This happened every morning for the next 5 consecutive days, Strike 3!!!
Perhaps the hotel should review the gym's opening hours or find themselves another young gentleman who can get out of bed on time.
The beach is lovely, clean and there is a nice restaurant for lunch, but again the manager seems to spend more time talking into a microphone that watching his customers and directing his staff.
The spa... I did not visit, it wasn't necessary. It's small, dingy and looks like a converted hotel room. Located next to the pool and therefore extremely noisy with a rather uninviting looking "outdoor cabana", which came complete with a discarded transparent plastic bag on the floor.
As this cabana is visible from the corridor and the plastic bag did not move an inch all week, I'm guessing the spa doesn't get much traffic.
My mother did have her hair washed and blow dried for our last evening, but needless to say I could really see a difference and we both had a good laugh about it over dinner and a glass of wine in a wonderful restaurant outside of the compound.
The staff are young and friendly, I have no faults to find with them.
The major problem this hotel has is that they have no idea how good this place could really be.
I think the management should begin to travel and see how other hotels are run.
After talking to some locals it would appear that the resort is living off an old reputation, but they need to get back behind the steering wheel and start driving again.
Or perhaps they should consider selling to a respectful chain that knows about customer service.
- Official Description (provided by the hotel):
- The Resort rises a few metres from sea, in the International touristic village of Rosa Marina, along the sea-coast of Ostuni. With its typical Mediterranean style, the building lies in a wonderful natural landscape, rich of palms and centuries-old olive trees. The Resort has 240 rooms, available in different typologies: Classic rooms, Comfort rooms, completely renovated, in a perfect Mediterranean style, and Suites, finely furnished in Sea style. Available for our guests there are wide external areas with two freshwater swimming pools, a suggestive little lake and a beach of thin sand. Besides, a reserved area with sporting equipments and an equipped fitness room, available in fixed hours, a little centre dedicated to massages, beauty cares and relax. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, Expedia, Tingo, Travelocity, BookingOdigeoWL and Venere so you can book your Ostuni Rosa Marina Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Ostuni Rosa Marina Resort Italy - Puglia