Stayed 4 nights as part of a flanders tour with alfa.
Alfa are great , our driver John looked after us really well and the visits to Ypres and the somme were informative and moving and well organised.
The hotel however was a real let down . The rooms were lovely, comfortable , clean and with everything you needed like hairdryers , fridges and tea/coffee making facilities. Prob air con would be a good idea as it was very hot (we were fortunate to have a first floor room and could leave windows open).I also have to say the staff we dealt with were very helpful however I think others in our party would disagree.
There are two big faults with the hotel , the food and the location.
We had gone with open minds after reading about tinned potatoes and vending machines thinking it cant be that bad ... but it was. The food was edible but thats about it, there wasnt very much of it and you felt like'oliver'if you dared ask for any more. It was very regemented e.g 1 napkin , 1coffee. There were other guests not with alfa who were treated with more respect we even had to have a separate dining room for our breakfast. The coffee machine was locked so we couldnt get any more but opened for the non alfa guests. On thurs our coach had a flat tyre and we had to sit in the hotel garden for 2 hours whilst they fixed it . During that time we were never offered any refreshments despite the 34ºtemps. The prices to buy your own were extortionate €3 for a tiny bottle of water or coke.
The other main problem with the hotel is the location. Menen is a drab, dreary place with absolutely nothing to do. A few small bars but no shops and there were never any people around. Most properties were shuttered up ? It was like a ghost town. And the hotel doesnt appear to be staffed at night , you need a code to get back in and take your key out with you cos reception is locked at 11. We were quite concerned what would happen if there was a fire or guests needed assistance.
I have to say that we did still have a great holiday but that was mainly due to the other people in our party who were lovely.
We would not go again though unless it was a different hotel in a different location.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.