The very small village of Hintertux can be found at the head of the Ziller Valley in the Tirol, about 20 miles or so South of Mayrhofen. About 10 minutes walk from the very small village of Hintertux, you will find 4 further hotels, a number of car parks, the Ski School office and the main Gondola up to the Sommerberg Station.
The Neu-Hintertux is one of the 4 hotels close to the gondola (Gletscher Bahn) and has a souvenir/ski clothing shop and an Intersport directly below it. As you walk in off the street with suitcases, there awaits a nice flight of steps up and a receptionist facing away from you, beyond a fairly busy through-route between the Kaiserbrundl Cafe and the hotel lift and main bar.
At check-in, you are given cards to access the Spa area and also the Kids' Play Room downstairs in the basement. You are also given a 10% "Member's Discount" from the Intersport Ski Rent downstairs.
We checked in around lunchtime, so we decided to eat at the Cafe Kaiserbrundl, having been up since 4am. We were served by a waitress who would have happily sacrificed her whole month's wages to watch me die slowly and painfully. The same waitress' face was a picture when I told her a week later that it was our last day on holiday.
My daughter was sick on the first night and we ended up cleaning most of the mess ourselves. The lady on night duty came and gave us clean sheets for her, but we were left to clean the carpet ourselves. She said she'd get the cleaners to sort it out in the morning. I think it was 3 days later, after various enquiries that something was finally done.
The same night as my daughter's sickness, there was a live band playing in the "Tanzbar" until about 2:30am. No one in our entire family of 5 got any sleep that night. We complained to the receptionist about the noise as we had paid a lot of money for a private ski lesson the following day and no one was exactly raring to go!
The restaurant food was hit and miss. My wife was served raw chicken during one evening meal, which raised my suspicion as to how my daughter's sickness came about.
The swimming pool area was dangerously slippery. My kids told me that the playroom was freezing cold and all the games were broken apart from the table tennis.
There were 3 members of staff who stood out in terms of outstanding attitude and helpfulness, namely Andrea in the restaurant, the man in the Kaiserbrundl and the young barman in the Kaminebar, who told me he hadn't had a day off in over 3 weeks.
We told the hotel that we weren't prepared to pay for our first evening's stay because of what we had experienced and the fact that none of us had managed to get any sleep. I did end up getting a 150 Euro concession after an argument on the last evening whilst I tried to settle the bill. The receptionist tried to argue that my daughter's sickness had cost them in terms of laundry and extra work. They couldn't have been any less helpful, so her argument fell down on that score.
The rooms were old fashioned in terms of decor, but a fairly decent size and clean. The bedsheets were the kind that shoot static electric sparks every time you move. We asked for cotton sheets, which are available upon request. I did manage to get some sleep after this, but the beds were terribly uncomfortable.
We noticed on the housemaid's trolley that there were chocolates (foil-coated bumblebee chocolates for kids), which none of my kids seemed to benefit from. It may seem like a petty remark, but it's the little things like this which make a difference. On Monday evening there was a Gala Dinner, preceded by an introductory speech by one of the Tippotsch family members, telling everyone about the great family hotel tradition.
My wife and I walked into Hintertux village one day and went into the Berghof for some lunch. We knew immediately that we should have booked a week there instead. It was everything the Neu-Hintertux was not, i.e.: Warm, Welcoming, Friendly, Helpful and actually genuinely pleased to be of service.
Saying goodbye to me on the morning of our departure, the receptionist had the look of someone who knew she was never going to see me again and was happier for that fact. I find it difficult to understand how this hotel can get any repeat business. The business model seems to be: "We're next to the cable car. What could be better?"
For the sake of a 10 minute walk to the gondola, I will definitely be booking the Berghof if I ever return to Hintertux. Forget this place.
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