(This review is based on a winter vacation!)
The hotel is nice, but has two serious flaws: 1) there is no elevator, even though it's a four story building with basement, and 2) the original owners (60plus) are not the kind of people that make you feel welcome (fortunately there's the younger generation, too)
Here are the details:
It's easy to reach from the main road (everything in Leogang is) and conveniently located to the slopes and the gondola, though not perfect. It's a 300-400m walk to the gondola, partly on the ski slope. Don't expect to ski there easily though - it's mostly level, sometimes uphill ground. You'll have to work with the poles constantly.
Getting home is easy if snow is good. The main run to the gondola passes by the hotel at a distance of roughly 150 m. If the snow is bad you might have to walk. But if it's good, you'll be able to ski to the entrance of the hotel's ski room.
The children's playing room is great for kids up to approx. 4 years. The owner has a daughter of about 2 1/2, so she really cares about the decoration. The room is on the other end of the building from the dinner room, so the kids don't disturb the other guests. In winter 2010 there was no child care - unfortunately. Supposedly there is in summer.
The owner herself was nice about letting us use most of the toys in the play room, including the games, puzzles, kiddie scissors, crayons and paper. The owner's mother however was less child-friendly and locked them away in a cupboard on several occasions.
There is a sauna which is o.k., but needs renovation in some parts (pale yellow tiles from the 70s exude that sanatorium flair). Even though there is plenty of room to fit in more, there is only a finnish (color light) sauna and a steam room.
Considering what the competition in Austria has to offer, the sauna is well below expectations.
In winter 2010 there was a massage therapists who worked at the lobby counter during the day. She was good and the massage room was better than the sauna. Nice lounge seats in the waiting area.
Definitely the strongest part of the hotel.
We had a room in the new part of the building. They are bright and airy with wood furnishings. There are family appartments with an upstairs rooms for kids. The stairwell is steep and slippery, though and the atmosphere in the upstairs room is not really cozy. Bathrooms are modern, spacious and nice.
Good. Almost no flaws. Service is not charming, but efficient.
The breakfast buffet is according to ****-standard (with real honeycombs as a nice twist). There is an afternoon snack which is great after skiing. Of course they try to sell you drinks to go with it - and were a little too overtly disappointed when you didn't order any. Dinner comes with main course choices and a salad bar to start with. No complaints.
The house in general:
Why, oh why did they make a serious renovation like they did WITHOUT building an elevator?? It's a nightmare to walk from the sauna in the basement through the lobby to your room on the third floor in your bathrobe (that four story walk takes away half the relaxation you had). I would never stay in that hotel again if they had rooms on the top floor only. Especially with kids you keep needing to go back to the room to get something ever so often. Be sure to book a low level room or prepare for serious work-outs.
Apart from that: The hotel has been around for decades, but it was renovated when the owners' daughter (and her German husband) took over a couple of years ago. The house is large and might still be in the process of renovation (generally speaking). There is ample parking up front. Make sure to stay in a room in the new part of the hotel. The "old" rooms are inferior by far!
The gym is really nice and has great views.
Well. I do not like the feeling that I am only "tolerated" as a guest; with every little thing I had to ask for, the old owners (especially the wife) made me feel like I was asking an extraordinary favor of her. The "young" owners (the daughter and her husband) were a little easier to approach, but not in a way that justifies the four stars or the price you pay for the stay. If it hadn't been for the other non-family staff I had not felt welcome. Somehow it feels like there are a lot of issues undealt with inside the family - and I think it's not a good sign to let the guest feel this.
On Leogang in general:
Let's say: It depends on what you're looking for.
In summer, Leogang looks like a biking hot spot, but we were there in winter.
In winter, Leogang is not a party place. It shares a skiing resort with Saalbach-Hinterglemm (which is a party place), but to get to Hinterglemm's slopes from Leogang is no easy feat. Even if you ski at high speeds without pauses, you won't have time to enjoy Hinterglemm. Leogang's ski area is nice, but no match for Saalbach. So don't consider Leogang as a reasonably priced alternative to staying on the Saalbach side of the mountain.
Instead enjoy Leogang for what it is: A nice, quiet mountain resort, easy to get to and with (only) one gondola.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.