After checking in we received a room where our flatscreen had a crack , lamps in bathroom were missing , the WiFi did not work , the airco was noisy and the curtains closed only 50% using the domotica .
After one night I decided to complain to the management who apologized and moved us for the rest of our stay to a fantastic junior suite where beside the WiFi everything was in good order.
Beside this mishap and corrective action by the hotel staff , our stay was most enjoyable. At the breakfast , the beachclub and the restaurant , staff were very friendly and helpfull.
- Official Description (provided by the hotel):
- A Romantic Castle on Lake Woerthersee – Falkensteiner Shines in New Splendour!Welcome to the legendary Falkensteiner Schlosshotel Velden, the premiere address on Carinthia’s Lake Woerthersee! The new Premium Collection Hotel offers a noble retreat with unique architecture that has been a popular destination for centuries. Glamorous and light-hearted, surrounded by style, tradition and modernity, the Schloss Hotel Velden receives its guests with exquisite personalised service. The former summer palace in Schönbrunn yellow offers 103 state-of-the-art rooms and suites. The design and superb furnishings underline the Falkensteiner philosophy and its commitment to guarantee every guest the utmost in personalised service. ... more less
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