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“Outdoors dining was perfect” 5 of 5 stars
Review of The Dining Room @ The Heritage Hanmer Springs

The Dining Room @ The Heritage Hanmer Springs
No. 1 Conical Hill Rd, Hanmer Springs 7360, New Zealand
+64 3 315 0060
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Price range: $11 - $75
Cuisines: New Zealand
More restaurant details
Restaurant details
Good for: Special occasions
Dining options: Late Night, Reservations
Christchurch, New Zealand
Senior Reviewer
9 reviews 9 reviews
4 restaurant reviews
2 helpful votes 2 helpful votes
“Outdoors dining was perfect”
5 of 5 stars Reviewed March 20, 2012

We ordered a platter....which was plentiful...beautiful nite to eat outside.....their happy hour 5.30p to 6.30p was unexpected 2 wines & 2 beers = $17NZD

Visited March 2012
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HeritageHanmer, General Manager at The Dining Room @ The Heritage Hanmer Springs, responded to this review, November 17, 2014
Dear Rob M

Thank you for your review of our restaurant. We sincerely apologise for the delay in responding to your review.

As the new General Manager at the hotel, our focus moving forward will be on providing the best possible dining experience for our guests.

Best regards

Duncan Mackenzie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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66 reviews from our community

Visitor rating
    38
    15
    6
    5
    2
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Any
English first
Blenheim, New Zealand
Senior Contributor
27 reviews 27 reviews
9 restaurant reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
“A good meal”
4 of 5 stars Reviewed March 4, 2012

There for dinner. Food excellent, very good service and some local wines on the list. Top end of price range and smallish menu with no fancy bits to the food but it was well cooked and presented. Nothing adventurous to the menu.

Visited March 2012
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HeritageHanmer, General Manager at The Dining Room @ The Heritage Hanmer Springs, responded to this review, November 17, 2014
Dear timetravel1

Thank you for your review of the food and service in the restaurant. We sincerely apologise for the delay in responding to your review.

As the new General Manager at the hotel, our focus moving forward will be on providing the best possible dining experience for our guests.

We really appreciate your feedback.

Best regards

Duncan Mackenzie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
edinburgh
Top Contributor
126 reviews 126 reviews
50 restaurant reviews
Reviews in 63 cities Reviews in 63 cities
141 helpful votes 141 helpful votes
“Dinner excellent shame about breakfast”
4 of 5 stars Reviewed February 25, 2012

We ate in this hotel and dinner was excellent ( albeit with very slow service ) but breakfast was not what I would expect for this quality of hotel. There were 6 people in the dining room yet we received stewed coffee, th hot water for tea was lukewarm, had to wait 20 minutes for poached eggs and then noticed the bread for toasting was still frozen. Staff tried to be helpful and kept smiling but were obviously not properly trained or were afraid to ask when they did not understand the request.

    • 4 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HeritageHanmer, General Manager at The Dining Room @ The Heritage Hanmer Springs, responded to this review, November 11, 2014
Dear katie26

Dear

Thank you for your review of the food and service in the restaurant. We sincerely apologise for the delay in responding to your review.

As the new General Manager at the hotel, our focus moving forward will be on providing the best possible dining experience for our guests.

We really appreciate your feedback.

Best regards

Duncan Mackenzie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wilmslow, United Kingdom
Senior Contributor
30 reviews 30 reviews
12 restaurant reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
“Gorgeous Food, excellent service.”
5 of 5 stars Reviewed February 24, 2012

Gorgeous Food, excellent service and very nice surroundings. Our family of 6 eat here for dinner on the 14th. Most of us eat steak which was cooked perfectly and tasted devine.

Visited February 2012
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HeritageHanmer, General Manager at The Dining Room @ The Heritage Hanmer Springs, responded to this review, November 11, 2014
Dear cinderella6565

Thank you for your review of the restaurant. We sincerely apologise for the delay in responding to your review.

As the new General Manager at the hotel, our focus moving forward will be on providing the best possible dining experience for our guests.

Best regards

Duncan Mackenzie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch, New Zealand
Senior Reviewer
7 reviews 7 reviews
4 restaurant reviews
Reviews in 4 cities Reviews in 4 cities
“Very average - you can do better in Hanmer Springs”
3 of 5 stars Reviewed January 2, 2012

Pretty disappointing experience here. Started with booking - we asked for 7pm but were advised that 6:30 was the only time they could fit us in because they were flat out. When we arrived there were at most 3 other tables occupied and throughout the evening the restaurant would never have been more than 20% full. This made for a very stale atmosphere as the place is pretty huge, and a bit too formal given the quality of the food and service. Food was okay, we had mixed results with our mains, but all enjoyed the desserts. Service was extremely intrusive, however the waittress was clearly just learning so we won't hold that against this place.

All in all I'd say you can do a lot better in Hanmer so don't bother with this place.

  • Visited December 2011
    • 3 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HeritageHanmer, General Manager at The Dining Room @ The Heritage Hanmer Springs, responded to this review, November 11, 2014
Dear pcstephens86

Thank you for your review of the restaurant. We sincerely apologise for the delay in responding to your review.

As the new General Manager at the hotel, our focus moving forward will be on providing the best possible experience for our dinner guests.

Best regards

Duncan Mackenzie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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