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“Large group and endless safety instructions spoiled the fun (Quad biking)” 3 of 5 stars
Review of Thrillseekers

Thrillseekers
Ferry Bridge, Hanmer Springs 7360 , New Zealand
+64 3 315 7046
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Owner description: JET Hanmer Spring’s spectacular Waiau Gorge, for an unforgettable experience in a beautiful environment. Manoeuvre with classic jet boat power 30kms along the Waiau River, under the historic bridge and between deep canyon walls. BUNGY from the historic 135 year old Waiau Ferry bridge, for a 35 metre free fall to the river canyon below. Experience the adrenalin high on the way down and pure elation on the bounce back up! RAFT an alpine river and marvel at the twist rock, water holes, pink marble and faultline. In clear water you may see salmon and trout as you float down the Waiau River canyon. Take off on a QUAD BIKE tour - challenge the terrain, river bed creek crossings, mud and Hanmer Springs farmland trails. You can also enjoy Paintball and Clay Bird Shooting in this wonderful natural environment. Groups, team building and conferences are also catered for.With a host of exciting and fun activities, this is an adventure for the whole family to enjoy! Open daily 9.00am to 5.30pm.
Germany
Senior Contributor
22 reviews 22 reviews
6 attraction reviews
Reviews in 18 cities Reviews in 18 cities
8 helpful votes 8 helpful votes
“Large group and endless safety instructions spoiled the fun (Quad biking)”
3 of 5 stars Reviewed November 27, 2012

We recently spent four weeks of holidays in New Zealand and wanted to try out something new. We always wanted to do quad biking, so we did a two hour tour in Franz Josef, which was absolutely amazing! We were so enthusiastic about it that we decided to do another quad biking tour when we came through Hanmer Springs. Online booking was quick, the place easy to find and we were really looking forward to it.

However, we were put into a really big group of 12 people (9 adults and 3 children), so it got very crowded. After putting on the safety gear, one of the two tour guides gave safety instructions. I know this is important, especially for people who have never done quad biking before and especially if young children are allowed to ride a quad bike themselves. However, the guide's speech seemed endless and he repeated every step several times. I'm sure, even if you never quad biked before, you'll get the point: Don't leave the track, don't lift your hands from the handle bar, don't stretch your legs while driving, keep all four wheels on the ground, etc. The safety instructions took about 10 min. and afterwards, some people started looking bored. The guide told us several times that if we don’t agree to this regulation, we could leave now, and that if we don’t follow the rules, we’d have to walk back to the base. We felt like the fun was spoiled before the actual trip even started.

The trip itself was okay, but nothing fabulous. The worst thing was that two young girls, who were riding kid's quads, were sent to the front, so the whole party had to adjust to their speed – which was not fast at all. Instead of enjoying the rough terrain, we rode in a long and rather slow queue of quads. The water and mud sections of the track were great, not to mention the landscape, but we found ourselves comparing this trip to our first quad biking tour in Franz Josef and were very disappointed. In Franz Josef, there was only the guide and the two of us. Even when it’s busier, there are never more than 6 or 8 people in one group, we were told. The guide gave us safety instructions as well, but it was done in 5 min. and all points were clear and easy to remember. My boyfriend was way faster than me, so he was riding in the front, behind the guide, and was allowed to move on a speed according to his skills. At Thrillseekers, the slowest people were sent to the front, even though there was a guide at the back of the group as well who could have had an eye on them back there.

All in all, the trip was okay and we enjoyed the track and the water and mud parts, but we would strongly recommend to shorten the safety instructions, to keep groups small and to let younger (and/or slower) people ride at the back of the group.

Visited October 2012
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Thrillseekers-Adv, General Manager at Thrillseekers, responded to this review, November 28, 2012
Thanks for your review of the Quad trip you did with our company. We like feed back from our customers so we can improve our service to the customer. The point you made about having the children up the front, we have talked this through with our guides and realised we should have split the group in 2 and taken the family off by themselves which we could have done in this instance. The point about the safety brief unfortunately we will not be changing as we take health and safety very seriously here and have a great record. You have to be very strict on the rules o Quads or people just get out of control. Thanks again for your review.
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128 reviews from our community

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Date | Rating
  • English first
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English first
Durham, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 attraction reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Great ride”
4 of 5 stars Reviewed November 26, 2012

This was a brillant ride on the jet boat. We booked it at the shop in Hanmer Springs with no trouble and they picked us up and took us by shuttle bus.

Visited November 2012
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christchurch, New Zealand
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
“Must do when you're in Hanmer Springs!”
5 of 5 stars Reviewed November 16, 2012

I did 4 activities today, Rafting, Jetboat, Bungy and Quad bikes... enjoyed every single one of them... as a first time for most except rafting it was amazing!! The views were spectacular and the team @ Thrillseekers were awesome too... they were welcoming and very funny and informative to the local surroundings.... I was going to chicken out on the bungy but they made me feel secure and I DID IT!!!! And I have the photo's to prove it.... next time it's head first! Thanks again for your help :) and I recommend anyone to come and do it... first timers and regular thrill seekers alike.

Visited November 2012
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christchurch, New Zealand
Contributor
12 reviews 12 reviews
8 attraction reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“AWESOME”
5 of 5 stars Reviewed October 31, 2012 via mobile

My 14 year old son did a bungy for his birthday and the staff were awesome. I can not praise the people who work here enough. Great activities at great prices

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Darwin, Australia
Top Contributor
133 reviews 133 reviews
48 attraction reviews
Reviews in 61 cities Reviews in 61 cities
44 helpful votes 44 helpful votes
“Quad Bike Riding”
5 of 5 stars Reviewed October 30, 2012

Absolutely awesome, great guide ( Thanks Shane ) great team enviroment , it is obvious that all the staff at thrill seekers are committed and dedicated to their jobs... What can one say but you guy's rock and have the best office in the world... Goodluck and we'll see you next time... the boy's from Darwin

Visited October 2012
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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