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“Not a happy customer” 2 of 5 stars
Review of Powerhouse Cafe

Powerhouse Cafe
8 Jacks Pass Road, Hanmer Springs 7334, New Zealand
+64 (03) 315 5252
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Certificate of Excellence 2014
Dining options: Breakfast, Late Night, Reservations
Restaurant details
Dining options: Breakfast, Late Night, Reservations
Hanmer Springs, New Zealand
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Not a happy customer”
2 of 5 stars Reviewed February 17, 2014

Went for lunch with a friend after just moving back to the area and was looking forward to eating at what used to be one of my favourite Hanmer Springs restaurants. Ordered the veggie burger, dairy-free and egg-free, but when it arrived it had aioli drizzled all over it so double checked with the waitress that this was what I had ordered.

The waitress had poor English so I popped into see the chef who was rather short and snappy with me, informed me I 'should have specified 'vegan' as 'dairy-free is not the same as vegan' (which I am well aware of, having been a vegan for 10 years!) and that they 'cater for vegans' (although it doesn't say this on their menu). I said that I had specified 'dairy and egg-free' (i.e. vegan) but the waitress had only specified 'dairy-free' on the order.

The chef offered to make me a fresh meal which was a good size portion and indeed tasty but her attitude towards me and the way I was made to feel as a paying customer would prevent me from returning. I also work in hospitality and would never treat a paying customer with such hostility.

  • Visited February 2014
    • 4 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 4 of 5 stars Food
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263 reviews from our community

Visitor rating
    124
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    14
    10
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • German first
  • Any
English first
Christchurch, New Zealand
Top Contributor
69 reviews 69 reviews
24 restaurant reviews
Reviews in 28 cities Reviews in 28 cities
26 helpful votes 26 helpful votes
“An old favourite”
5 of 5 stars Reviewed January 31, 2014

This was the first place we ever ate at in Hanmer, and we've been back several times since. The food is reliably good and the menu is varied. It's in a handy central location near the thermal pools.

  • Visited January 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
30 reviews 30 reviews
21 restaurant reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
“Had breakfast”
4 of 5 stars Reviewed January 28, 2014

Enjoyed the highland fling if you want to liven up the taste buds this will do it. It definitely brought mine back to life not bad for a porridge with a rhubarb base and a tot on top highly recommended I have found service great even though at times it can get busy I have never waited long please try

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Upper Hutt, New Zealand
Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
“Everything was good”
5 of 5 stars Reviewed January 17, 2014

Stopped in for breakfast before heading to the pool. The pancakes were very nice. The coffee was good. Other meals on the table looked good too!

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Sydney, Australia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Good service”
3 of 5 stars Reviewed January 16, 2014

Good food and service. Nothing was too much trouble for fussy eaters. Slightly pricey for what it was.

  • Visited December 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 3 of 5 stars Food
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