We stayed in Hanmer Springs for one day on our way to Christchurch. Looking for family fun activities, we ran across the Wai Ariki Farm advertising their friendly setting. Promising our 6-year old kids a fun trip to the farm, we found ourselves in front of closed gates to discover that the farm's only day off happened to be on Monday - the day we were in town. Since there were some animals grazing just behind the gates, we stood just outside of the fence with kids observing the animals. Then... I saw The Farm Lady in her gum boots rapidly approaching us. In my naive thinking I thought she was rushing to greet us. Before I could say "hello" the Farm Lady in her gum boots started yelling at us "to get out from the private property, and to come back tomorrow to pay just like NORMAL people do". I was speechless, so were the kids not understanding what was going on. I mumbled "sorry", and walked with kids to the car.
You must be dreaming, The Farm Lady in gum boots, that after yelling at me and my family your rude "welcome" I would come to the farm "tomorrow", even if we were in town, to pay anything to visit you. Take some ethics training, The Farm Lady in gum boots, if you get in close contact with your potential customers.
Telling this "cute" story from our NZ trip to all my friends, and not recommending to visit Wai ariki farm...
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
September 21, 2012
We are sorry that you feel that you were unjustly treated for trying to enjoy our attraction when we were closed, just because this was your only day in Hanmer! I presume that you are also the kind of people who force entry into a restaurant when it is closed up just because you are there and hungry. All our advertising, brochures and signage clearly state that we are closed on a Monday. Our frustration comes from people like yourselves who insist on trying to interact with our animals and photograph them (yes nice camera and lens set up you had) when they are in their holding paddocks both on our closed days and after hours, just to avoid the entry fee. Our animals are used to being hand fed. This takes place in their display pens in a controlled environment. When people try to interact with them through the perimeter fence, they expect food and force their heads through the fence. This causes injuries to our pets and if you do not have food it stops them reacting with customers who pay to feed them in the display park. Not only is this cruel to the animals it is unfair to our valued customers.
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You are part of a growing group that insist on trying to get the Wai ariki experience for free (essentially stealing our product). You and your kind are responsible for our inflated vet bills and our animals shying away from people. This growing trend puts us in a position that we either have to increase our prices, which is unfair on those many thousands of visitors who annually appreciate what we have to offer, or keep the animals in their display pens continually, which we do not think is humane.
You also seem to forget that we were told that you would not be prepared to pay to interact with our animals (expletives and all). Your only recourse after being caught out trying to sample our product for free is to slate us on trip advisor...sure, driving customers away from us may give you some self satisfaction; however the first to suffer through lack of business would be the animals. Now if you took the time to read our reviews you would see how way out of line you are. Wai ariki dedicated to delivering customer and service excellence but does not tolerate animal cruelty or free loaders. So when you next decide to relate your cute NZ tale, perhaps you should omit the Trip advisor rating you gave as your friends would see just how you operate and the suffering you potentially caused.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.