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“Family friendly motel” 5 of 5 stars
Review of Chalets Motel

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Chalets Motel
4.0 of 5 Motel   |   56 Jacks Pass Road, Hanmer Springs, New Zealand   |  
Hotel website
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Hotel amenities
Ranked #2 of 20 hotels in Hanmer Springs
Sydney, New South Wales, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Family friendly motel”
5 of 5 stars Reviewed June 19, 2012

Stayed here with husband and children aged 4 & 2. Children thrilled with the log cabin. Very clean and warm and cosy. Pat very friendly and helpful, for example happy to let us drop pool towels back later after we had checked out. Nice views from the site and small playground for the kids. Many thanks.

  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Owner at Chalets Motel, responded to this review, June 24, 2012
Thanks heaps Elizabeth for your lovely review of The Chalets. We do appreciate you taking timeout to do the review for us, and we are so glad you and your family enjoyed your stay. =) Pat & Jock
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274 people have reviewed this hotel

Traveler rating
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See reviews for
90
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • French first
  • Any
English first
Sydney, Australia
1 review
5 of 5 stars Reviewed June 13, 2012

Our stay at this hotel turned out to be a wonderful experience. Pat and Jock were excellent and friendly hosts, and couldn't ask for anything done better. They even did the rounds with tasty home made soup and bread when it decided to snow! Outstanding. If we stay in Hanmer again we would definitely stay here again

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChaletsMotel, Owner at Chalets Motel, responded to this review, June 18, 2012
Thanks Laura for your lovely review ~ Jock & I really appreciate you taking the time to do it. The snow was an extra bonus wasn't it! It's just about melted away now but there's still plenty on the mountains to make a beautiful backdrop to The Chalets. Hope to see you again when you can make it back to lovely Hanmer Springs! =) PAT
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Christchurch, Canterbury, New Zealand
Senior Reviewer
10 reviews 10 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 12, 2012

The Chalets Motel was a great place to stay. The chalet was lovely, the view wonderful, and the service helpful and friendly. Will definitely be back.

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChaletsMotel, Owner at Chalets Motel, responded to this review, June 18, 2012
Thanks Candice for your very positive review, Jock and I do appreciate you taking time out to write the review for us. Look forward to seeing you on another trip to lovely Hanmer Springs! =) Pat
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Toowoomba, Australia
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 10, 2012

We were delighted with the comforts and appointments of the cabin we were provided by the Chalets Motel. Set in the hillside above the Hanmer Springs resort the views across to the snow caped mountains were spectacular.Many thanks to our hosts Jock and Pat.

Room Tip: Ask for a cabin high on the property.
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  • Stayed June 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChaletsMotel, Owner at Chalets Motel, responded to this review, June 18, 2012
Thanks so much for your great review! We do strive to make our Chalets your 'Home Away From Home'! Do appreciate you taking the time to do this review for us. =) Jock and Pat
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch, New Zealand
1 review
5 of 5 stars Reviewed June 3, 2012

It was more by good luck than design that we ended up staying here but we were extremely happy with how it worked out. Very friendly hosts, VERY CLEAN chalets and everything you need for a family break with 2 young kids. Really liked the fact that privacy was respected and so your clean linen was quietly left on your verandah - unlike other motels where the cleaners generally barge in at some early hour that generally isn't convenient. The place was full up but we wouldn't have known it - a very peaceful place. Would definitely recommend it and will stay here again if we have the chance.

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AUCKLAND
1 review
5 of 5 stars Reviewed May 22, 2012

Look at no other, this is the place to be, Chalets Motel is where you want to stay if your staying in Hanmer Springs. The Chalet is immaculately kept, with all the necessities you need. Pat and Jock are friendly, helpful and will go out of their way to accommodate your needs. The scenery from the Chalet is absolutely beautiful. I highly recommend you spend a night here. Pat and Jock I hope to be back in Winter, with the family.

Room Tip: If all the Chalets are as good as Chalet 3 then you cant go wrong with your choice.
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  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChaletsMotel, Owner at Chalets Motel, responded to this review, May 24, 2012
Hi Selina, Tahnee, Ruth & Penaia,

Thanks heaps for this great review you have given us, and we are so pleased that you enjoyed your stay with us. We never get tired of looking at the views ourselves! We do appreciate you taking time out to write this review for us, and we look forward to seeing you when there's a bit of snow about! Best Regards, PAT
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane,Australia
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
90 helpful votes 90 helpful votes
4 of 5 stars Reviewed May 3, 2012

Bored with standard old hotels we chose the Chalets Motel because we were looking for a bit of character. It proved to be an excellent choice.
On arrival we were given a friendly welcome followed by a thorough walk through guide of the unit. The lights and heaters were already on since we arrived a little later than planned.
Our 2 bedroom chalet was perfect for our family of 4 but there was 3 singles in 1 room so 5 would fit just as easily.
Being from Oz we felt the cold a bit in NZ but the Chalet's are perfectly set up against the weather. Heating in each bedroom, lounge and bathroom plus as many layers on your bed as you can handle. The week we were there was school holidays and every Chalet was full but it was still peaceful as a church. There is a trampoline and swing on the property, a playground across the street and a duck pond 3/4 of the way to the town centre.
We mostly watched television in the evenings but there is a selection of complimentary DVDs at reception. Towel hire for the thermal pools is just $2 also from reception which is cheap considering the thermal pools charge $5. The kitchen was fully equipped and the sofa comfy, what more could we ask for.
Hanmer Springs is definitely on the agenda to visit again in a few years when our youngest gets a bit older and we'll almost certainly be staying at the Chalets Motel again.

  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChaletsMotel, Owner at Chalets Motel, responded to this review, May 5, 2012
Thanks so much for your very detailed and positive review. You have touched on just about everything that we try and do to make our guests feel they are in their 'home away from home'.
Jock and I really appreciate you taking the time to post this great review for us, and yes ~ hopefully we will see you again before too long! =) PAT
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Chalets Motel

Address: 56 Jacks Pass Road, Hanmer Springs, New Zealand
Phone Number:
Location: New Zealand > South Island > Canterbury Region > Hanmer Springs
Amenities:
Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Ski-In / Ski-Out Wheelchair access
Hotel Style:
Ranked #2 of 20 hotels in Hanmer Springs
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Chalets Motel 4*
Official Description (provided by the hotel):
Your hosts, Pat & Jock Johnston, welcome you to The Chalets Motel, a unique alpine retreat situated in the picturesque resort of Hanmer Springs. Famous for its Hot Thermal Pools. 10 totally separate, modern, fully self-contained chalets. Each chalet has its own carpark with space for mountain bikes. All chalets have stunning views of the hills and surrounding mountains. Luxury one bedroom spa Chalet, with double corner spa bath. Sunny & quiet. Spacious grounds ~ children’s playground. LCD TVs with 40+ SKY Channels, includes all Sport Channels. Wireless Broadband & Free DVDs. Easy 600m stroll to the Hot Thermal Pools and village centre. ... more   less 
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