We go to Hanmer almost every month for a weekend. We could not get into anywhere else in town one long weekend. This place was the only place that had 3rooms available. Should have realised there was a good reason. Firstly wotif.com told us price for the 3 bedrm was $229. when we asked owner , he said room is usually $500 but he will give it to us for $400. Could not believe we were getting different deal from wotif but we were desperate and took the rooms. Advertised Luxury, but the whole set up was like an outdoor caravan parked on the lawn. One bathroom shared between 3 bedrooms.The toilet was not separate. No lock on the bathroom door.There were 3 doors you could enter the tolilet /bathroom through. None of them had locks and worst thing was there was a floor to ceiling window with blinds that did not work properly. There was no privacy from the outside. We saw other guests walking around while we were sitting on the toilet. We did not want to shower, too scared of our privacy. we had friends staying and everyone was desperate to use the bathroom the next morning. we had to take turns yelling out to make sure noone opened the door. With 3 bedrooms you would expect at least a separate tiolet.They advertise they can sleep 6 adults in the apartment. Shame all adults have to use the same toilet and shower (over the bathtub), without any privacy.Cobwebs everywhere on the walls. Horrible cheap decor. cheap shop ornaments that was a cluttered mass.some ornaments even had price stickers on the from The Warehouse. Even the snapped plastic fly swat had a plastic flower poked through it and was made into a decoration and stuck on the wall. There was dead bugs everywhere on the floor and in the bathtub. 2 sweaty old pillows pushed into one pillow case. everything stunk of sweat and the whole place needed a good old clean. The cuttlery and dishes were dirty and looked like they were bought from 3rd hand shops. Even the plastic handle on the knife was metled and was given to guests to use. My husband had to scrub the electric kettle to boil water for our cup of tea. In the end we just boiled water on the stove. There was only 5 tea bags and no milk. Something I have never experienced in any New Zealand motel
my toddler ate a few bugs, so don't recommend this place for kids. No sky for the price charged for luxury.
Outside the lounge window, an old bicycle was left to rust, rubbish on the lawn.
The floorboards creeked so my child had a very disturbed sleep.
Towels were like sandpaper. No luxury there either. two old fold couches on wheels with worn out upholstery is not luxury either. I have stayed in penthouses that have cost me $2000 per night and rooms that have cost me $60 per night. When I pay $400, I expect some sort of clean, cosy place. This place was a dirty horrible mess. Please do not book with these guys. Stay away.
When I told the lady I was moving out to move to another motel, she said ok. We packed up and next morning the male owner got really angry and told me that he will charge me extra. I told him that the reason why we are leaving next morning was because of the cleanliness. The lady said we should have told her about the bugs and she would have hoovered the place. Too late.The male owner was a grumpy guy. They should sell the place and go into another profession.
I had guests from England and Auckland and I was very embarrased they had to Experience Albergo.
A month on I see that they have charged $50 extra on my credit card. I demanded an explaination. They did not ask me for my authority for charging me extra. I will take them to court.
Just mentioning we went to Village Lake Apartments afterwards and had the best stay there. 3 Luxury bedrooms with best service for only $350. Best thing was they had separate shower and toilet for kids and friends and another lot of shower and toilet in the master suit. It was like moving to heaven after spending the night of hell at Albergo.
- Official Description (provided by the hotel):
- A place where magic happens. Legendary 3-course gourmet breakfasts! Stay at Albergo Hanmer, the Spa & Cuisine Haven to complete your alpine experience. This contemporary lodge is embraced by peace, views, & all day sun. The Feng Shui courtyard with lavenders & soothing waterfall is a unique feature. Included is Albergo's famous 3 course breakfast, a fusion of NZ & Swiss cuisine, offering over 10 choices. Choose from super-king lodge suites, with large ensuites/Spa & views, or go self-contained. ... more less
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