I was expecting to write a really good review for what was our favourite Guest House in Melbourne. The good first: The house, whilst old, is in an excellent position, right opposite Hawksburn Station, and a short walk to either Hawksburn Village or Toorak Village. There is free parking, the beds are sound, and the place is quiet, even though it fronts a busy road. I have stayed in Room 9 at the front twice, and another upstairs at the back. In fact the front room is better as it is quieter as the floorboards in the hall don't creak.
If you book directly, you always get the continental breakfast for free (if you ask).
Now the bad.
The new overseas owners do not turn on the central heating. I have never been so cold having breakfast in June with the kitchen and outside door wide open. After the first day I wore jumpers and parka, and was thus moderately comfortable. Unlike previous visits, no-one was using the comfortable lounge.
There is a surcharge on credit cards, and even though I had given my credit card number when booking and said I would pay cash, I was asked each day to pay for the following night. A bit annoying!
The staff, whilst pleasant enough if a direct question is asked, don't seem to know much about any current attractions in Melbourne, and all the brochures pre-date the April takeover.
Given the location, and price, it is probably still good value for money, but nowhere as good as it was.
Try numbers 9 or 10 upstairs at the front.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.