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“AVOID - WEIRD VIBE & RUDE PEOPLE” 1 of 5 stars
Review of Los Corales

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Los Corales
Km 1215, Old Pan-American Hwy. N, Mancora, Peru   |  
Hotel amenities
Ranked #14 of 29 Hotels in Mancora
Seoul, South Korea
Senior Contributor
31 reviews 31 reviews
28 hotel reviews
Reviews in 27 cities Reviews in 27 cities
42 helpful votes 42 helpful votes
“AVOID - WEIRD VIBE & RUDE PEOPLE”
1 of 5 stars Reviewed June 15, 2014

Since the arrival I felt weird vibe in this place. Nobody smiles neither greets, avoiding eye contacts and looking miserable. I was the only guest throughout my 4 night stay and there were only family members of the owner including LOTS of children so I felt like I was a unwanted (but paying) guest in an unknown family house. There’s nothing around there other than horse or dog poop smell and it takes 15 min to town by motor taxi or I walked 1 hour on the beach to a nearest restaurant.

After the first breakfast with a piece of bread and coffee, I told them it’s too simple. Then both the female owner and manager, who looked malicious, said that it’s called ‘continental breakfast’ and tried to teach me different types of breakfast around the world lol. I’m a travel writer, having traveled over 100 countries and stayed thousands of hotels but didn’t want to argue about it. The fact is that it’s a piece of bread.

On my last night, I swam in their swimming pool then my white bikini turned into blue immediately. Its' from one of the best swimwear brand in the USA and I swam in several dozens of pools with the same bikini, but it never happened to me. The staff saw what happened and felt sorry about it but the owner wasn't there.

Next morning I spoke to the manager but she didn’t even let me explain the situation but shouted, “It never happened before, so how can it happen with you? And I didn’t see you swimming in the pool so how can I trust what you say?” Obviously it never happened to me either, but it happened now. She was denying the situation and trying to teach me that it's my problem. I wanted to talk to the owner but she didn’t allow me then verbally assaulted me.

Then I talked to the owner, and he said “yes, she’s an ignorant old lady with poor education, I don’t like her either” (wow, how nice to talk about his own staff like that) then again denies the situation trying to teach me about fabrics and insisted that my bikini is of bad quality. Seriously all I wanted was sincere ‘oh sorry about that, let’s try to wash it with vinegar” kind of sympathy. At the end of the day, what happened now happened, but he kept this rude and arrogant “I’m right, you’re wrong” attitude which makes me upset.

I think the basic principal of customer service for such a trouble is accept-apologize-solve but all of them were continuously keeping DENY-BLAME-INSULT attitude. When I mentioned about their attitude, he said “then go to another hotel!”. Wow.

I’ve never seen such rude people in my life. Seriously, avoid at all cost!

  • Stayed June 2014, traveled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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73 reviews from our community

Traveler rating
    33
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Montreal, Canada
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 28, 2014

I stayed here for one night. The hotel is quite clean and very comfortable. We had a nice view onto the beach. The staff was very nice and the food at the restaurant was great!

The beach right in front of the hotel is not the greatest as it has multiple rocks which won't allow you to swim safely. However, you can walk down a couple of minutes down to find a cleared part of the beach with no rocks. People still bathe in the beach in front of the hotel, just not ideal for surfing or swimming.

Stayed February 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Marianita, Ecuador
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed December 4, 2013

Four of us had a wonderful time. The food was excellent and so was the staff. Two of us went horseback riding on the beach. They ride on the beach with the horses and you can wave them down for a rental. Might add these were beautiful horses.
The room was well decorated and spotless. I noticed one of the previous reviews mentioned Ants.. We saw none and if we had the beauty and peaceful atmosphere would have certainly made up for it. I find ants almost everywhere I have lived at one time or another. If one lives on the beach you realize how difficult and impossible to keep it perfect all the time. I give them a 10 for not only effort but creating a perfect 3 night stay.. Wish we could have stayed longer.
We took a motorcycle taxi to town and had a wonderful lunch and fun time shopping in the several stalls they had. The food was outstanding at Los Corales and yes the beach had some rocks.. If we were going to go swimming we would have headed into town to shop, swim and have lunch. Thank you for a wonderful experience

Room Tip: Only had room on the 2nd floor and it was lovely.. Sure the other rooms were as nice
See more room tips
  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed December 24, 2012

Los Corales is a pretty hotel, located in "Las Pocitas" beach or also known as " Mancora chico". The hotel is nice to lay down and relax IF IT IS CLEAN....i found some couches DIRTY and I had to clean them myself...BAD MAINTENANCE.

The bedroom was nicely decorated and had a BEAUTIFUL view as others have written in their reviews, however we found ants in the night tables and in particularly in the toilette. It was so annoying, I couldnt seat to pee...it was very uncomfortable. I had to use MY OWN INSECT REPELLENT TO KILL ALL THE ANTS..and they would come back after some hours...so having to spend my OWN repellent was not nice.

On Saturday morning, they cut the coconut trees and made a mess in the pool. The guy cleaning the pool did not clean properly...you could see a lot of dust...who wants to swim in a DIRTY pool? Therefore, we were unable to use the pool, my mom was VERY dissapointed, also the hotel is in front of a ROCKY beach so you cant swim in the ocean either (as somebody already mentioned).
Honestly if it is so hot in Mancora, you need to get some water in your body but the staff is lazy and not helpful...we did not get to swim anywhere...it was bad.

Also when we asked for activities they told us STARTING DEC 26 and the hotel DID NOT OFFER ANY INFORMATION ABOUT WHAT TO DO IN MANCORA. The lady said you have to go to mancora town!!!! To go to Mancora town is 5 soles in moto taxi, so to go and come back it is 10 soles and the road is COMPLETELY UNPAVED full of dust and also uphill so the moto taxi could literally flip over any moment and plus the ride was VERY uncomfortable and it took like 20 minutes just to get to the town. Vichayito beach is even farther away from Mancora.
Why is it important to have easy access to the town? To buy souvenirs, jewelry, to get meals. The meals at the hotel are expensive and BAD. You also need to go to Mancora town to catch a van to Piura.
There was no music at night so the hotel was boring...we DID HAD CABLE TV so we were able to put music in our bedroom!!!!

Summary in one sentence: This hotel has a good price, pretty too specially for pictures but they need to hire BETTER STAFF.

Suggestions:

First, maintenace MUST be early in the morning so visitors can enjoy the pool, the couches, everything clean when they wake up. They need to clean PROPERLY TOO.

Second, they must also make sure there are no insects in the bedroom so guests can have a nice stay.

Third, the staff need to be more helpful and if possible make arrangements for guests in the activities...this will make the stay of guests more enjoyable...rather than the guests have to travel thru an unpaved road for a long time and try to seek information from strangers or unknown companies. All those hotels could join efforts and pave that road!!

Fourth, staff need to be more polite and enthusiastic...show a smile who knows...this can make a difference. Put music during the day and at night. My mom told me a lady requested that bc the ppl at the hotel had no initiative...the owner or whatever has to put more effort in how to make the stay of guests more pleasant...little things that dont cost money but are just appropriate.

THE BOTTOM LINE: I would not recommend this hotel, there are other hotels with better staff and also closer to Mancora town, we saw like 20 hotels before we got to this one. We thought we should have picked maybe Sausalito beach...it was closer.

It would be cool if somebody could make a map of the location of the hotels...honestly that can be very helpful. During my stay, I was always busy and I had limited time so I did not get to do it...I would strongly recommend somebody to do it...this will help travellers.

Finally I recommed, read all the reviews of travellers and choose according to what you are looking for. If you can lay down in the beach day and night and dont mind ants in the toilette and in your stuff + dirty couches and pool...then I guess you will be okay in Los Corales.

If you see hotels of 5 stars in trip advisor give it a shot for sure, even if it is expensive it might be worth it!!! You can always stay one night in one place to be safe.
Also you might find blogs of hotels or of trips...that can also help.

Good luck!

  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Cruz, California
1 review
5 of 5 stars Reviewed December 11, 2012

Los Corales successfully creates an isolated perfect vacation atmosphere while remaining close to all the action! The staff was attentive and kind, the food was always fresh and always presented like art pieces. (definitely have to try the Pescado Los Corales) There is a plethora of hammocks, recliners, and chairs built for perfect midday naps... I spent many days walking along the beach and did not see a better or more relaxing set up at any another hotel.

The pool was always super clean and it would be hard to get a bad nights sleep with the location of the rooms so close to the ocean. The rocks out front make for awesome glassy swimming holes on low tide. I could not of been happier with the set up. They have obviously put a lot of thought into creating an all inclusive vacation environment. I will definitely be returning.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Arlington, Virginia
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 7, 2012

Cons:
So while this isn't the hotel's fault, it should be noted that this hotel is in front a very rocky beach that you cannot really swim in (unless you want bruises and cuts on your legs). However, beyond that our group of six had several minor problems during our 1-day stay. For starters we were given one price on the phone and told that they accept credit cards, then when we arrived we were given a higher price for using a credit card (which would be fine if it had been mentioned on the phone). Instead of accepting her mistake, the receptionist/attendant tried to argue with us and cover for herself. Then, the credit card machine didn't work. At one point the water filtration (needed for breakfast) didn't work and two of the three safes in the three rooms we had didn't work. The breakfast was very simple, but this is common in the area's hotels. Also, there we no towels for the beach (this too is common).

Pros:
The hotel itself is pretty. If you want to lay on the beach and take in some sun, read, rest - it's a perfect place for that. The hotel's beachfront has beach chairs with straw-covered umbrellas and the area is very quiet and relaxing.

The rooms have a great view of the beach. One of our rooms had a hammock and a patio that was part of the room. The rooms were clean (as clean as can be considering it is right on the beach and there were many tropical plants around). The hotel also recommended a taxi service from Piura hotel that picked us up in a van and drove us the two hours from Piura to the hotel for a reasonable price (for a group of six). I believe there was wi-fi in the restaurant area. The maintenance staff was friendly.

  • Stayed April 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Lima
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 3, 2012

The hotel was nice and the crew was great and helpful. I had a wonderful room with a beautiful terrace and a spacious bathroom. No luxuries, but very good linen and towels. Breakfast was OK, not great (coffee was not the best and it was rather cold), but outside from that, no complaints. I would go back, no doubt.

  • Stayed December 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Los Corales

Address: Km 1215, Old Pan-American Hwy. N, Mancora, Peru
Location: Peru > Piura Region > Mancora
Amenities:
Bar / Lounge Beach Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
Ranked #14 of 29 Hotels in Mancora
Price Range (Based on Average Rates): $
Number of rooms: 23
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