Since the arrival I felt weird vibe in this place. Nobody smiles neither greets, avoiding eye contacts and looking miserable. I was the only guest throughout my 4 night stay and there were only family members of the owner including LOTS of children so I felt like I was a unwanted (but paying) guest in an unknown family house. There’s nothing around there other than horse or dog poop smell and it takes 15 min to town by motor taxi or I walked 1 hour on the beach to a nearest restaurant.
After the first breakfast with a piece of bread and coffee, I told them it’s too simple. Then both the female owner and manager, who looked malicious, said that it’s called ‘continental breakfast’ and tried to teach me different types of breakfast around the world lol. I’m a travel writer, having traveled over 100 countries and stayed thousands of hotels but didn’t want to argue about it. The fact is that it’s a piece of bread.
On my last night, I swam in their swimming pool then my white bikini turned into blue immediately. Its' from one of the best swimwear brand in the USA and I swam in several dozens of pools with the same bikini, but it never happened to me. The staff saw what happened and felt sorry about it but the owner wasn't there.
Next morning I spoke to the manager but she didn’t even let me explain the situation but shouted, “It never happened before, so how can it happen with you? And I didn’t see you swimming in the pool so how can I trust what you say?” Obviously it never happened to me either, but it happened now. She was denying the situation and trying to teach me that it's my problem. I wanted to talk to the owner but she didn’t allow me then verbally assaulted me.
Then I talked to the owner, and he said “yes, she’s an ignorant old lady with poor education, I don’t like her either” (wow, how nice to talk about his own staff like that) then again denies the situation trying to teach me about fabrics and insisted that my bikini is of bad quality. Seriously all I wanted was sincere ‘oh sorry about that, let’s try to wash it with vinegar” kind of sympathy. At the end of the day, what happened now happened, but he kept this rude and arrogant “I’m right, you’re wrong” attitude which makes me upset.
I think the basic principal of customer service for such a trouble is accept-apologize-solve but all of them were continuously keeping DENY-BLAME-INSULT attitude. When I mentioned about their attitude, he said “then go to another hotel!”. Wow.
I’ve never seen such rude people in my life. Seriously, avoid at all cost!
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