We have stayed at The Black Swan on a few occasions, so thought it was time for a review. My biggest 'gripe' about hotels/restaurants in general is that they are not consistently good & often disappoint on subsequent stays - not so for The Black Swan.
The staff are always friendly & attentive, without being too obtrusive, are very knowledgable, particularly the restaurant staff - staff training & customer service are obviously a priority.
The food in the restaurant is of a very high standard, with enough variety each time we have dined there - this time we had the tasting menu - excellent! A good variety, portion size just right & all explained beautifully by the waiting staff......the ambiance just right, & I love the twinkly lights in the ceiling! ( a minor fault with the lighting resulted in the overhead lights being used & were too bright for my liking.....only a temporary measure tho)
The bar is ideal for pre-dinner drinks, and the last couple of times we stayed there has been a singer (Val Boyers) which has 'livened' up the end of the evening (a little dancing even took place!) - my only criticism is it can get full.....an extension maybe an idea!! (There is also a further lounge should you not wish to be sung to!)
....and finally the bedrooms....always spotless with everything you may need, & whilst they have been updated in recent years, the time may be approaching for a bathroom refurb programme to begin....all in good time I guess.
In conclusion - The Black Swan may not be an all-round perfect 'physical specimen' - but as a package - (food/staff/atmosphere) I love the place, and feel The Black Swan just 'get it right'....whatever that may mean......and will return very soon....hopefully!
- Official Description (provided by the hotel):
- Located in one of Yorkshire's prettiest market towns, The Black Swan in Helmsley is a superb historic inn, turned boutique hotel. Dating back to the C15th the hotel, rich in history and charm, blends antiques with classic contemporary design creating the perfect place for a relaxing break. With its own 3 AA rosette restaurant and award winning tearoom, The Black Swan Hotel provides the perfect backdrop for a romantic getaway and a chance to escape the everyday stresses and strains. ... more less
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- Also Known As:
- Black Swan Helmsley
- Black Swan Hotel
- The Black Swan Hotel Helmsley, England