Our stay didn't start well when we arrived to discover that the girl, with limited english, covering reception had no record of our booking. She pointed us up the hill to Laskill House where things got better and we were given the pick of the rooms because of the mistake with our booking. Laskill House is luxurious, relaxing and all we wanted from the trip. Unfortunately, our second night we had to transfer down to Laskill Grange when things got a lot worse. We moved our belongings in the morning before heading out for the day and were assured that the room we moved into would be cleaned for our return. It wasn't - no toilet roll, wet towels, dirty plates, unmade beds - and no-one at Laskill Grange would help us - we had to go back to Laskill House for assistance and our room was finally cleaned and made up at around 9.30pm. The room itself was disappointing - small beds, lumpy pillows, thin duvets and cobwebs everywhere. A far cry from the luxury of Laskill House - but fcharging the same prices.
The following morning we requested a discount on our bill because of the inconvenience and poor service and were refused. We were left with no alternative but to pay up and leave, disappointed and angry at the service, or lack of it, we received from Laskill Grange. We would not recommend anyone stay here.
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- Also Known As:
- Laskill Grange Helmsley, England