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“Great hotel...as ever in Spain, food disappointing for veggies!” 4 of 5 stars
Review of Aqua Hotel Aquamarina

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Aqua Hotel Aquamarina
4.0 of 5 Hotel   |   Avinguda del Mar 16, Apt Correus 273, 08398 Santa Susanna, Spain   |  
Hotel amenities
Ranked #6 of 22 Hotels in Santa Susanna
Certificate of Excellence 2014
West Yorkshire
Contributor
18 reviews 18 reviews
15 hotel reviews
Reviews in 8 cities Reviews in 8 cities
37 helpful votes 37 helpful votes
“Great hotel...as ever in Spain, food disappointing for veggies!”
4 of 5 stars Reviewed September 1, 2012

Just stayed at the Aquamarina Hotel from 27 - 31 August on a half board basis.
We had booked a premier room. The room seemed to be of a standard size but had a double and a single bed in it. It had a flat screen TV, fridge, complimentary toiletries, balcony with reclining chairs, complimentary wifi, complimentary towels at the pool. And best, being in a premier room, we were allowed to eat breakfast at the BurgerClub which sits beside the pool. This has glass walls on a couple of sides which open up when the weather is good. You can sit inside or out. It's smaller than the main dining room but a lovely spot to start the day.
All staff have been excellent though at times incredibly busy dealing with so many holidaymakers. If you treat them with respect they are helpful, friendly, obliging no matter how busy they are.
The food is my only gripe and that's because I don't eat meat. In Spain that always leaves you with very little choice. However, I do eat some fish so I managed. If I didn't eat fish I would have really struggled. There was always salad and fresh fruit available, usually hot vegetables (if you're veggie watch out for those they hide ham in!), chips. If you're not a veggie, the choice is wide and varied. There was always plenty of food and generally is was hot. I found that having dinner when the dining room opened rather than later gave you hotter food and less crowding. The staff work tirelessly to clear tables, reset them, resupply food, supply drinks, clean up spills, and interact. They are a great asset.
The hotel is very family friendly with a busy animation team working with the children. They all worked really hard and were very good at their jobs.
The evening entertainment was varied and of good quality. Despite going out in the evenings, we saw a reptile presentation which the kids loved, an acrobatic trio, a quartet reliving Mowtown. All were really good. I assume all the other acts were just as good.
The hotel has a lovely pool area and there were plenty of sun beds to go round. As ever, some were reserved with towels early on in the day, but there were enough for everyone during my stay.
Overall, the hotel was very clean.
The hotel bar was quite good value too. Only a modest mark up on the road out front prices.
You have to cross the road in front of the hotel and a railway line to get to the beach.
Yes, I would happily stay here again.
If you do visit, do go to Barcelona on the train. A return ticket is less then 10 euros. The train station is on the road in front of the hotel.

Room Tip: Premier rooms come with added extras. Check the supplement and see if you think it's worth the e...
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  • Stayed August 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AquaHotelGrup, Director General at Aqua Hotel Aquamarina, responded to this review, September 18, 2012
Dear Customer,
We are glad to read that you had a great time with us and that you enjoyed your breakfast at the Burger Club.
About the food, we always try to provide a wide range of variety so that every customer be happy.
We thank you very much for your report and we hope to welcome you in the near future.
Best regards,
Aqua Hotel Aquamarina
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503 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
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English first
Benfleet, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 27, 2012

Just returned from Aquamarina, after reading reviews we were a bit apprehensive but realised you can’t please everyone.
Hotel very clean and immaculate. Staff friendly and spoke good English. Rooms cleaned every day, and towels changed when required.
Good variety of food especially with our party: 1 strict vegetarian, 2 children & 1 human dustbin. We got to use the Burger Bar for breakfast – which was spacious, good variety of food, welcoming staff. We found Burger Bar smaller than restaurant but proved so much easier to use as a family – stress free.
In-house entertainment lounge well soundproofed, having 2 young children we only got to see a few shows, but what we saw was very good. Though got very in hot inside. Did not use kids club as they were too young.
Swimming pool – if you wish to sit round the pool everyday this is not a hotel for you. We only managed to get sun loungers twice in a 10day stay. Unless you wish to get up at the crack of dawn then towels have already been put. Most annoying thing is people then don’t return to them for some hours later – very frustrating. Lucky for us the beach is 5min walk away and kids loved it. If you returned late afternoon there were some sun loungers available.
Family room – had originally book room with sliding door to make 2 rooms (as hotel internet picture had shown). On arrival we were pleasantly surprised to have a huge a 2 bedroom room with two balconies. Only downside we were at the rear of the hotel facing the mountains, had requested a sea view but looking at the size of the rooms we were happy and children slept well.
Our return pick-up to the airport had been forgotten (this was booked independently). Very helpful receptionist phoned travel company, she then chased them twice as we still hadn’t been picked up. We were told it would be 5mins max, she said if we hadn’t been picked up in 5mins she would arrange for a taxi. Our coach turned up (in total an hour late) but did return us back to the airport. Thank you receptionist.
Weather great reached 45 degrees.

Room Tip: Corner rooms larger than normal.
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  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AquaHotelGrup, Director General at Aqua Hotel Aquamarina, responded to this review, September 18, 2012
Dear Customer,
We are delighted to read your comment written on August about our hotel and that you and your family had a great holiday.
Thank you very much indeed to mention the receptionists.
We will be pleased to welcome you again any time soon.
Kind regards,
Aqua Hotel Aquamarina
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Beerse
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 20, 2012

We really re-dicovered the Costa Brava as an excellent place for summer holidays, as it is not too hot. Santa Susana is great for the family with kids, not focussed on youth like Blanes and Lloret de Mar. The hotel is modern, very professional, helpful and kind personal, and well organised. No queing for the dining facilities, very good kitchen with lots of variety and good fresh stuff. Prices will not stop you from having a bottle of wine at the table or some more ice creams for the children. Parking is easy and either free (200 m walk) or cheap (5€ per day). No trouble in having a sun-chair pool-side, and the nice beach is 5 min walking. Animation for younger children (up to 12 or so) is well done.

Room Tip: Our room was pool-side, but we never experienced noise or so that stopped us from sleeping.
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AquaHotelGrup, Director General at Aqua Hotel Aquamarina, responded to this review, September 6, 2012
Dear Customer,
We would like to thank you for your feedback made about Santa Susanna and our installations and services.
We hope to see you very soon in our establishment.
Best regards,
Aqua Hotel Aquamarina
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wirral
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 18, 2012

I have just returned from holiday and want to praise all of the staff at the Aquamarina. When we arrived, there had been an error by our travel agents and the room only had one bed not two - not a problem - the reception staff sorted this out in less than 5 minutes and all with a smile!
The restaurant staff are a credit to the hotel, as a Coeliac (gluten intolerant) I found the staff extremely helpful, the food was great and I was very well catered for. I had fresh gluten free bread and cereal every day and each evening the restaurant supervisors personally went through what was safe for me to eat - even offering to cook me individual meals if I wanted something special! For me this was wonderful - on previous holidays my diet has been quite limited!
The poolside staff were friendly, chatty and worked hard to make sure everyone had an enjoyable time. We had no problem getting sunloungers, although some guests do put towels down early and have no intention of using them which can be very frustrating!
The hotel is located in a great area, a short walk to the beach, the train station and bus services, with lots going on in the evenings too. There are little stalls set out all along the road (some selling better quality goods than others!). The 'promenade' each evening is a favourite activity with a lot of people, strolling along towards Malgrat is very pleasant with lots of cafes, bars and shops along the way.
Throw in 30 degree sunshine every day and it all makes for a fabulous holiday!
I would recommend this hotel to anyone looking for a great value holiday and will definitely go back.
(I did overhear one UK guest saying that the hotel was 'too Spanish' and resisted saying 'well mate, you are in Spain....')

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AquaHotelGrup, Director General at Aqua Hotel Aquamarina, responded to this review, September 6, 2012
Dear Customer,
We are very delighted to read that you had a wonderful time with us and that you will recommend our hotel.
Thank you very much for the lovely comments you made about the food and the staff and especially the restaurant one.
We are looking forward to seeing you very soon on your next visit to Santa Susanna.
Kind regards,
Aqua Hotel Aquamarina
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County Antrim, Northern Ireland
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 14, 2012

Found hotel staff all very friendly and helpful. Reception staff spoke good English. Hotel very clean, towels changed daily if required. Good variety of food, well labelled, although could have been a little warmer, by time you returned to table, there was a microwave if you wished to give it a little blast!
Entertainment not bad, facilities good, large swimming pool with enough sun loungers, gym, pool tables, table tennis and amusement arcade in basement. Hotel in good central location, short walk across road to beach. Markets on a Tuesday morning right in front of hotel, with stalls nightly along the pavement in front of the hotel; selling local crafts. Santa Susanna merges with Malgrat de Mar, where more shops can be found. Weather great whilst there, average of 30 degrees each day.

Room Tip: We were on first floor overlooking swimming pool, back of hotel would look out on to mountains. Had...
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AquaHotelGrup, Director General at Aqua Hotel Aquamarina, responded to this review, September 6, 2012
Dear Customer,
We thank you very much for the great review you made about our hotel and the staff.
We will be pleased to welcoming you again in our establishment.
Kind regards,
Aqua Hotel Aquamarina
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pembroke, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 5, 2012

Hotel was immaculate and very very clean. The staff on reception were not very amicable and we asked for an early morning call (3.30am) on the day we left and they 'forgot'. Thank god for mobile phone alarms otherwise we would have missed our flight...!!! We had a double room on 4th floor facing the mountains which was quiet and was lovely in the afternoon. The pool area was infested with 'towel fairies' who put their towels on the sunbeds at dawn and never seemed to use them. it was impossible to get a sunbed which was so annoying. The food was very predictable..veal, pork and chicken every night. Great if you like them with chips. The queues at mealtimes were horrendous too although the restaurant staff were lovely. One word of warning - be aware of pick pockets in the town, we were robbed and the police werent remotely interested...

Room Tip: Fourth floor room facing the mountains - lovely to relax and very quiet. Air con works and is not t...
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  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AquaHotelGrup, Director General at Aqua Hotel Aquamarina, responded to this review, September 6, 2012
Dear Customer,
We thank you for your comments. It helps us to improve our services day after day.
About the incidence with the alarm clock service, we are sorry to read what happened and we are going to investigate it.
We hope that this event will not prevent you to visit us in the future.
We will be pleased to have you among us very soon.
Kind regards,
Aqua Hotel Aquamarina
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotland
Top Contributor
178 reviews 178 reviews
52 hotel reviews
Reviews in 55 cities Reviews in 55 cities
151 helpful votes 151 helpful votes
3 of 5 stars Reviewed July 26, 2012

We stayed here for two nights to catch up with family and I had originally booked a single room for my husband and then decided to tag along. It was a very small double on the 5th floor but did have a nice view over the pool and sea. However, the balconies on this floor are tiny and not really big enough to sit outside comfortably. The hotel was spotless and the rooms nicely decorated for a 3 star. The pool was exceptionally busy and for the first time in years, we had to get up early to get sunbeds. The food was disappointing and even breakfast was a let down and we went out on the second morning for a proper cooked breakfast.

The hot food was barely warm, the scrambled eggs runny and the fried eggs mega crispy and quite unappetising.

I didn't realise that we could eat in the burger restaurant on site which was much less busy in the morning than the main restaurant and had the same food.

All in all Aquamarina is reasonable value for money but could do with getting the food sorted.

Room Tip: If you like to sit on the balcony, definitely don't get a room on the 5th floor
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  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AquaHotelGrup, Director General at Aqua Hotel Aquamarina, responded to this review, August 17, 2012
Dear Customer,
We would like to thank you for your comments written on Trip Advisor which help us to improve day after day.
We will be pleased to welcome you again in our hotel.
Kind regards,
Aqua Hotel Aquamarina
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Aqua Hotel Aquamarina

Address: Avinguda del Mar 16, Apt Correus 273, 08398 Santa Susanna, Spain
Location: Spain > Catalonia > Province of Barcelona > Santa Susanna
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Santa Susanna
#5 Luxury Hotel in Santa Susanna
#7 Family Hotel in Santa Susanna
Price Range (Based on Average Rates): $
Hotel Class:4 star — Aqua Hotel Aquamarina 4*
Number of rooms: 546
Official Description (provided by the hotel):
An uniquely constructed hotel situated in the middle of the Santa Susanna promenade facing the sea and just 150 meters from the beach. A very spacious layout where you can enjoy our extensive range of services which include: restaurants, bars, night club and sports and leisure facilities which will make you feel looked after and catered for. Let your children enjoy our kids club and children´s playground. As well as this, our younger guests can enjoy our games room and the sports facilities already mentioned. You can stroll along the wide promenade, have a tasty drink or cocktail on the terrace, be entertained by the nightly show at the Festival Bar, enjoy a good pizza in pizzeria "Il Veneziano”, or enjoy new specialities in our newly opened restaurant "La Brasserie"...Aquamarina can also offer: Aqua Hotel commercial area (shops, supermarket, hairdresser, cash machine), indoor garage and outdoor parking. All the ingredients for an unforgettable stay. ... more   less 
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Also Known As:
Aqua Hotel Santa Susana

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