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“Cheap, as expected” 4 of 5 stars
Review of Riviera Hotel

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Riviera Hotel
3.0 of 5 Hotel   |   Avienda del Mar 21, 08398 Santa Susanna, Spain   |  
Hotel amenities
Ranked #21 of 22 Hotels in Santa Susanna
Margate, United Kingdom
1 review
3 helpful votes 3 helpful votes
“Cheap, as expected”
4 of 5 stars Reviewed September 21, 2012

Having read lots of reviews for this hotel I was under no illusions regarding what to expect. I had been to Santa Susanna in 1970 when there were just a couple of hotels; I had stayed at the Reymar just down the road and that was ok.
The Riviera is a low cost hotel and for the price they do very well. I found that if you greeted the staff with a smile you would get one in return. Reception desk staff were helpful particularly when I had a problem with my return transfer notification. Maid service is excellent, fresh towels and sheets daily. As mentioned elsewhere, walls are paper thin so take earplugs if you are a light sleeper. The music at the Alhambra next door goes on until midnight so don't even think about going to bed until then.
The food is ok, but the buffet set up is a melée of colliding bodies. Breakfast grub is really good, but the queue for the slow, heaving coffee machines is a nuisance, especially when you need a caffeine fix. Tip: if you leave your table during the meal to fetch something, leave your meal ticket by your plate so your stuff isn't cleared away by the eager bus-ladies.
Dinner could feature some odd foods, but there is always a chef grilling fresh fish or meat and you can always have salads which are plentiful and fresh. Don't know about lunch, I went half board.
Drinks at the bar are reasonably priced: €1.50 for cafe con leche and €2.50 for a pint of draught San Miguel. Staff generally are hard working and will be as pleasant with you as you are with them.
The resort of Santa Susanna is thriving these days and there are lots of gift shops, bars, cafés and tapas joints. Malgrat de Mar is but a short walk away, but the Carrefour and Lidl stores will have to be reached by bus.
The beach is lovely, only about 100 yards away, with coarse sand that doesn't cling, but you are constantly bothered by hawkers and massage girls. A lounger costs €5 for half a day and a parasol is also €5. The sea is clean, but the sea bed drops away about ten feet offshore so you should be able to swim at least somewhat.
Take a train trip to Barcelona for the day. A return ticket costs just €8.60 for adults and the trains run about every half hour. Tips: Get the train at Malgrat station rather than Santa Susanna which can be ridiculously crowded; ask for "ida y regresso" meaning return, or show your Catalan by asking for "anado i tornado."
English is widely spoken, but you will be appreciated if you can use some key Spanish phrases and almost worshipped if you can use a little Catalan.
Lastly, be sure to visit Phil and family at The Drunken Duck pub; turn left outside the hotel, then left again at the alleyway, just after the San Jordi. They have plenty of British grub, British snacks and sandwiches, plus Sky Sports for football. His son runs The Drunken Duckling in the other direction just by the Alhambra. Other Brit bars are The Robin Hood, The Eureka which just had its 50th anniversary in Malgrat and a couple of others I've forgotten the names of.

Room Tip: Rooms on the east side, overlooking the San Jordi are quieter
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  • Stayed September 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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266 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
hull
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed September 20, 2012

I stayed here for a few days in july, on arriving i shared a joke with the receptionist who seemed pleasent enough, but when asked for my transfer coach time i was given incorrect time twice which led to me missing coach and paying 60 euro for taxi to girona (not happy) have contacted hotel and shuttle direct (poor service there too) got nowhere apart from being told "at least you got home" no thanks to you. area is great and lively towards malgrat, get train to barcelona is a must and visit ramblas... next time i go i'm gonna have a word face to face and see if they fob me off in person.... lots of spaniards pestering young english girls outside clubs...you have been warned....

Room Tip: poolside good view but noisy til midnight
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  • Stayed July 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northumberland, Pennsylvania
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed September 16, 2012

I think Valerie G was at a different hotel. We only stayed a couple of nights but found this hotel clean and comfortable and the variety of food was good. Admitted the music was extremely loud - from the hotel next door - but everying went off at midnight and we had very good undisturbed sleep. The bathroom was extremely small and cramped but hey you don't spend your holiday in the bathroom - had a shower AND a bath - don't always find that either. This hotel is extremely well located - just opposite the underpass to the beach, in the centre of the main shopping area and very close to some good bars and restaurants. Couldn't get over how cheap the drinks were - 3 euros for TWO glasses of wind - not top notch admittedly but drinkable and under 8 euros for a litre of Sangria. Wouldn't hesitate to stay again.

Room Tip: Don't rush out to grab a sunbed because the sun very quickly gets round to the whole of the pool...
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northampton, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed September 16, 2012

10/09/2012__15/09/2012
My wife and I stayed at the Riviera hotel in Santa Susanna on a short break, our room was typical of the better hotels in the area and was spotless and very importantly smelled pleasantly clean.
My only criticism is that the walls are very thin between rooms and thus noises generating from neighboring guests can be irritating.
The maid service is excellent, rooms cleaned every day, clean sheets and towels etc.
Bar staff very good, prices surprisingly good compared to other hotels ex: small beer 1.6 euros
large beer 2.6 euros, cocktails 4.1 euros.
my one serious complaint is the restaurant, the food on offer suffered from poor cooking and a totally chaotic set up for the buffet areas which causes a free for all. also the quisine was generally targeted at an eastern European/Russian palate.
I genuinely enjoyed my stay, however I feel that if the problem with the organisation of the restaurant serving area and the variety of the buffet menu were addressed that this hotel could well move up to a 4* status will little difficulty.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 9, 2012

I spent 5 nights and 6 days at the hotel with my partner and 5 year old son. The hotel was clean, the staff were excellent, the room was adequate and cleaned every day. Overall a great location for a relaxing holiday. I was half board the food was very good with a great variety at all meal times.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Torquay, United Kingdom
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed September 5, 2012 via mobile

I consider myself well travelled and have stayed in hotels of varying standards. We went here half board for a week and basically used the hotel as a bedroom and for food.
The room was clean and tidy with all the normal facilities and was serviced every day. The food was not great but was passable, breakfast was better than dinner and a week of it was enough.

If your looking for a clean room and a base this will be ok for you, if you want to enjoy a hotel to holiday in there are better in this resort.

Stayed August 2012, traveled as a couple
Was this review helpful? Yes 1
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barnsley
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 4, 2012

Been to santa susana 5 times this is by far the worst hotel there.THE FOOD IS DIRE .raw meat n stinky fish every meal time . Breakfast was about the best and even that was hot dog sausages .do yourself a favour pay a little more for a nicer hotel .the hotel was clean but the staff especially on reception were so rude gave us a room with 2 beds for 4 people when i went to reception they proceeded to tell me they would put 2 more beds in what a joke 2 spanish cleaners trying to fit 2 more beds in they heaved and they howed and just as i had explained to the receptionist they couldnt fit them in much to her annoyance she gave us a bigger room and proceeded to scowl at me for the rest of the week wouldnt go back to yhis hotel if it was free

  • Stayed August 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Riviera Hotel

Address: Avienda del Mar 21, 08398 Santa Susanna, Spain
Location: Spain > Catalonia > Province of Barcelona > Santa Susanna
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Spa Swimming Pool
Hotel Style:
#14 On the Beach Hotel in Santa Susanna
Price Range (Based on Average Rates): $
Hotel Class:3 star — Riviera Hotel 3*
Number of rooms: 300
Reservation Options:
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Also Known As:
Riviera Hotel Santa Susana
Riviera Santa Susana

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