I visited the Marina Suites with 2 of my friends and we had a lovely time and the hotel is lovely and clean etc. The only area I found fault was with the service - most notably the reception staff.
The reception staff were very rude - on arrival when requesting a safe in our room we were told that they were too busy checking in staff and to come back later - instead of taking down our request and saying they would deal with it later it fell on us to come back to request for a second time. Several times when visiting reception we had to stand and wait for staff to finish talking and laughing with other staff before dealing with us - on 2 occasions while we were requesting something staff looked at each other and started laughing which made us feel very intimidated. We asked if there was an ipod charger available at the hotel - having been told No we were not offered any advice on where we could get one.
On the second last night one of our party was unwell and we had to find a 24 hour pharmacy - we asked at reception where there was one, the man there told us he didn't know. Surely reception should know these things?
We had no do not disturb sign in our bedroom nor hotel information book explaining about laundry, Internet etc. Maybe this is not standard in the hotel? How were we to know that the number to dial reception was 225? We asked twice for a do not disturb sign as in the mornings the cleaners kept walking us - it arrived on our last day!
We couldn't get beds by the pool and so we actually spent a lot of time at the Morasol Suites as we had friends staying there - the staff were a lot friendlier and we would be more inclined to recommend this hotel rather then the Marina Suites. For a 9 floor hotel I am not sure there were enough beds to even accomodate the hotel if it was half full.
Also we joined the welcome on board program but yet we did not receive any special treatment or acknowledgment.
We were not the only ones who felt this at the hotel - we met several other groups who complained about the reception staff. I must note that the cleaners and all other staff we met at the Marina Suites were very nice and accomodating.
I have also sent the above to the Marina Suites directly a week ago in the hope that they can use this information to improve their reception desk service.


(3 votes) 








