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“Brilliant hotel” 5 of 5 stars
Review of Marina Suites

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Marina Suites
4.0 of 5 Hotel   |   Av de Mogan, 35130 Puerto Rico, Gran Canaria, Spain   |  
Hotel amenities
Ranked #4 of 71 Hotels in Puerto Rico
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
“Brilliant hotel”
5 of 5 stars Reviewed September 24, 2013 via mobile

Myself and my girlfriend have just come back from a week stay at the Marina Suites. One of the best hotels i've ever stayed in. Super clean, great rooms/views. great staff, brilliant pool and nice food. Cant fault the place at all.

I would recommend the watersports centre in Puerto Rico harbour. Excellent equipment and staff. Lots of great irish bars dotted about as well

Avoid - yogi's and bennie's british cafe near the hotel. terrible service and staff

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager H, Director Comercial at Marina Suites, responded to this review, September 25, 2013
Dear guest
Thanks so much for taking the time to review The Marina Suites and for your kind words.
We are pleased to know that you enjoyed your stay with us.
We hope to welcome you again on board,
Kind regards
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1,659 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (510)
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aberpennar
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 24, 2013

just came back from the marina suites Puerto Rico Gran Canaria------transfer time from Las Palmos about 40 mins,the hotel is situated adjacent to the marina on the west side of the hotel,better choice than overlooking the pool,less noise although there is a ship repair yard just across the road,surprisingly very little noise.The hotel itself is clean and well maintained,our room on the forth floor overlooking the marina is spacious and clean,maid service every day except Thursday and Sunday,we were self catering,but the cooking facilities leave a lot to be desired,as there were only two of us we managed,but a family would find it a struggle (two electric rings which switch off after ten minutes use to prevent overheating,a 800w micro wave oven two slice toaster coffee percolator electric kettle,other than that the rooms are quite nice and kept clean by the ever smiling polite maids,in fact,all of the staff are really polite and helpful,we had a problem with our safe,phoned reception,the "fix it man"was there within 10 mins.The infinity pool is quite nice,a little overcrowded maybe,and the towel lounge bookers really are selfish,you have to be up at dawn to try and get the "best places"we didn't manage at all,the poolside evening entertainment leaves a lot to be desired,eg, Sunday night's entertainment.....Indiana Jones and the snake pit,if you can't breath you can't scream::::::consisted of one iguana and two pythons,and a plastic tarantula lasted about 30,mins,enough said,I did have a buffet breakfast which can be bought on a daily basis,a big choice of food,one othe small complaint,considering it is a self catering hotel there isn't a small "in house"shop selling water,milk,bread etc.but,all in all we had a really lovey time,Stacy,our Thompson rep was helpful,polite and always smiling,bit of a walk to the centre,but taxis are readily available an not too expensive.,would we go again?definitely,without a doubt,a really enjoyable two weeks in the sun

Room Tip: book a west facing room,looking over the marina rather than a pool/sea view,less noise from kiddies...
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager H, Director Comercial at Marina Suites, responded to this review, September 25, 2013
Dear Guest
Thank you for posting a review of your recent stay with us on Trip Advisor. It was a great pleasure to have you with us. I am delighted you enjoyed your stay and thank you for sharing your comments. Regarding the evening entertainment, we are pleased to inform that we will ahve a new program in october. We look forward to welcoming you back for a return visit one day soon !
Kindest regards
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Wishaw, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 24, 2013

Just back from a 7 night stay at the Marina Suites and I am pleased to say I am already looking at booking up again for next year.
The apartments are spotlessly clean and the staff are exceptionally friendly and very helpful.
We had a fantastic room on the 8th floor with a wonderful view of the marina and really cannot fault the room in any way other than the shower occasionally going from freezing cold to scalding hot.
Food within the hotel was lovely, however we only sampled breakfast and lunch and the prices were definitely value for money.
There are a varied selection of restaurants and bars which are a 5 minute walk from the hotel some of which have a number of live acts. I can definitely recommend checking out the Hawaii cocktail bar which is situated at the other end of the marina both food and drinks are amazing and the staff are super friendly and also The Blarney Stone (aka Dicey Reilly's) in the Europa Centre (5Euros in a taxi from the hotel to avoid the hilly walk) which has live music every night from a number of different artists one of whom is a must see if you enjoy rock music....Chris Mooney, extremely talented guitarist and singer and has the banter to match.

My only concern about our stay at the Marina Suites was on the second night in the early hours of the morning (around 2am) there was a fire alarm. This alarm was very difficult to hear from within the room as it was very quiet and if anyone was in a deep sleep I very much doubt they would have heard this. A number of guests including myself were unaware of what this alarm actually was at first and there were no staff around to give anyone advise resulting in everyone just hanging around in the corridors until someone called down to reception and we were advised it was a false alarm.

Regardless of this it was a fantastic holiday and I shall 100% be coming back to stay next year!
So thank you all for making this trip a wonderful experience and keep up the good work.

Regards
Elana

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager H, Director Comercial at Marina Suites, responded to this review, September 25, 2013
Dear Guest
Thank you for taking the time to post feedback. I was so happy to hear that you loved our location and found our hotel to be of such great value.
Regarding the fire alarm, be sure that if i would have been a real alarm, our staff is prepared and briefed for this type of emergency they would have awaken all the guests :-), actually we had a fire prevention course last month :-)
We look forward to your next stay with us.
Kindest regards,
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Ireland
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 24, 2013 via mobile

Just home from our 4th stay in this great hotel! We got our usual marina view room on the 9th floor! Our favourite view watching the boats come in every evening and the sun setting!

Very welcome reception on arrival and fantastic service through out the hotel. All staff very accommodating in all areas. Rooms very high standard and maid service is excellent! The pool has to be best hotel pool I have ever been in on a sun holiday. definitely a big plus on why we return.

One small suggestion - extra staff perhaps in evenings at the bar near reception and possibility in extending times to order take away food in the hotel.

We had a great time and are already looking forward to coming back next year!

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager H, Director Comercial at Marina Suites, responded to this review, September 25, 2013
Dear Amy,
Thank you very much for your wonderful review on Tripadvisor.
It is a great pleasure to hear that you, once again, had a fabulous stay with us.
Furthermore, we highly appreciate your words of praise regarding our staff and will be more than happy to pass your nice words over to them.
We would be delighted to welcome you back on a fifth occasion
With my best regards
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Manchester, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 22, 2013

Nothing to fault, perfect location, stunning views, and amazing pool! The best hotel i've ever stayed in and it really did make me feel special! Food by the pool was very nice and its 15 euros for the evening buffet meal, good value and different options every night, however the food nearby is amazing. I highly recommend Marina Salina's,1 minute walk from the hotel and presentation and quality is unreal!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager H, Director de Relaciones con Clientes at Marina Suites, responded to this review, September 23, 2013
Dear Az89411,

it is a pleasure for us to be quoted as a "First class holiday". In name of all our staff, thank you for posting such a great review on Tripadvisor, we are happy you had a perfect holiday at Marina Suites and in Gran Canaria!

We hope to see you soon!

Best regards,

Dara
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Exeter, England, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 22, 2013

this was our first trip to Puerto Rico and my partner and I stayed at the marnia suites from the 14th sept for a week and when we arrived we were given a room on the 2nd floor however we booked a sea view room and me being short couldn't really see the view so we asked to be moved higher and they did so with no problems the rooms are very spacious modern and clean. the only problem we had with the room was we couldn't connect to the rooms wifi but could to another rooms the pool is amazing overlooking the sea spent most of our time in the pool there was plenty of sunbeds available. staff were friendly and helpful. We only eat at the hotel once this wasn't because it was bad just we wanted to try the local restaurants we would highly recommend the marina Salinas restaurant which is the opposite corner of the car park we eat here 3 times during our stay the food was amazing cooked fresh and worth the money. the staff made the effort to talk to you and you can watch the chef cooking your food another restaurant is the Indian I think its called the taj palace which is just down the road from the marina Salinas .if your looking for something to do we would recommend the dolphin trip for 30euros each is 2 1/2hr trip this has been the highlight to our trip you can find this the other side of beach . we are thinking about returning to marina suites in the future.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager H, Director de Relaciones con Clientes at Marina Suites, responded to this review, September 23, 2013
Dear Stacie,

thank you for highly recommend Marina Suites! We are happy to read you thoroughly enjoyed your stay with us. We really appreciate all your positive comments and valuation and are looking for your next stay at Marina Suites!

Best regards,

Dara
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 21, 2013

Lovely hotel in a lovely area. Only used bars in hotel. great service. paco very welcoming looked after us well.would prob go back. if looking for lively just a ten minute walk up the road is very busy but we loved where we stayed it was very quiet. the pool area is lovely and we tended to sit on the decking at night time. entertainment more geared towards kids, that i would say could be only improvement.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager H, Director de Relaciones con Clientes at Marina Suites, responded to this review, September 22, 2013
Dear Guest,

Thank you for your review following your stay with us and for your very kind words about the location, the pool and the bar and the infamous barman Paco. We are delighted that you enjoyed all aspects of your stay and do hope we will have the pleasure of welcoming you back on a future visit to Gran Canaria.

Best regards,

Dara
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Marina Suites

Address: Av de Mogan, 35130 Puerto Rico, Gran Canaria, Spain
Location: Spain > Canary Islands > Gran Canaria > Puerto Rico
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Puerto Rico
#3 Luxury Hotel in Puerto Rico
#4 Romantic Hotel in Puerto Rico
Price Range (Based on Average Rates): $
Hotel Class:4 star — Marina Suites 4*
Number of rooms: 214
Reservation Options:
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Also Known As:
Marina Hotel Puerto Rico
Marina Suites Puerto Rico, Gran Canaria
Marina Suites Gran Canaria
Marina Puerto Rico

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