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“Thankyou for a brilliant holiday” 5 of 5 stars
Review of Marina Suites

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Marina Suites
4.0 of 5 Hotel   |   Av de Mogan, 35130 Puerto Rico, Gran Canaria, Spain   |  
Hotel amenities
Ranked #4 of 71 Hotels in Puerto Rico
Newcastle upon Tyne, United Kingdom
Contributor
16 reviews 16 reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
“Thankyou for a brilliant holiday”
5 of 5 stars Reviewed September 18, 2013 via mobile

We stayed at the Marina Suites for a week in September and were on the 9th floor overlooking the Marina. The views were incredible and there was always someting to look at when we relaxed on the balcony (we upgraded our room from standard). We opted for bed and breakfast. The self service breakast was amazing, there was so much to choose from and slight chAnges were made to the menu during the week. We also had a few"snacks'" at the poolside bar. The sandwiches are really good value for money ranging around the 4.5 euros mark and are served with chips too which is not specified on the menu. We did not eat at night in the hotel preferring to sample local restaurants instead. Previous reviews mentioned the drinks were expensive in the hotel. They were however no more expensive than drinks in the UK. I can mirror what has been said in previous reviews. The Marina Suites are spotless, the staff are really helpful and they all have a smile on their face and say hello. As we holidayed outside the school holidays we had no problem with sunbeds and always managed to get one. The pool is brilliant and we spent many a moment after breakfast sitting on the red and white chairs on the decking overlooking the sea where we could watch the boats come and go and view many crabs on the rocks below. The Marina Suites are perfectly situated. The beAch and many restaurants are only a short walk away and with the hotel's free wi fi we could pick and choose the best rated ones to visit on trip advisor (i can recommend Grill Costa Mar). You should definately take the ferry to Peurto Morgan (10 euros return) or little venice as it's known. It is very picturesque. Athough we also got the ferry to Arguinigan I was not impressed and would not recommend this ferry trip and suggest you read anout the area before any trip there. We had a fantastic holiday at the Marina Suites and are considering going back there again next year. You won't be disappointed at anything. Thankyou to all the staff at the hotel for such a memorable holiday.

Stayed September 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager H, Director de Relaciones con Clientes at Marina Suites, responded to this review, September 21, 2013
Dear Mrs H,

thank you for all those kind words about your recent stay with us. We are more than happy to read you had a memorable stay with us and thank you also for further recommend us to other travellers.

We are looking forward to welcoming you back!

Best regards,

Dara
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,666 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (511)
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English first
Cork, Ireland
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 18, 2013

Just back from our 1st stay in the Marina Suites and already looking to go back as soon as possible!!
I could not fault the hotel on any aspect of our stay there it was top class.
We stayed on the 8th floor with a Marina view and it was stunning. Rooms are spacious and spotlessly clean and the decor is modern. The pool and pool area is heavenly and the staff are more than helpful and accommodating.
I would highly recommend the food in both the pool-side bar and the hotels main restaurant, it is great value for money.
I am looking forward to booking in again shortly!

Room Tip: Marina views are stunning, worth getting a high floor!
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager H, Director de Relaciones con Clientes at Marina Suites, responded to this review, September 21, 2013
Dear Elaine,

we are glad to hear you had a fantastic holiday at Marina Suites! Thank you very much for such great comments concerning the room, the decoration, the pool, the restaurant and our staff.
For us it is a pleasure to read that it was your first visit and that you are already looking for coming back!
Please do not hesitate to contact me if I can be of any assistance for your next stay.

Best regards,

Dara
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Dublin, Ireland
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 17, 2013

This was our second stay at Marina Suites & we enjoyed it as much as the first time. It is always kept to a high standard, the rooms are sparkling aswell as the pool area. Staff are very friendly & are always willing to help. This time round our room faced the pool (room 508) & it was a great size, the only downfall was there was a huge amount of noise coming from what we think was the central air conditioning system, we had to close our windows/patio door to hear the television. Would recommend you ask for a marina view which is what we had on our first trip & it was beautiful!!!
Hotel is centrally located & is not on any of the dreaded hills that so many of the hotels are on in Puerto Rico. Plenty of gorgeous restaurants & bars around within walking distance.
Ferry to Mogan is right on your doorstep along with all the boat trips - try the Afrikat we had a fantastic day at sea with them.
All in all the hotel is well worth the money & will always recommend it to anyone visiting Puerto Rico!!!

Stayed September 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager H, Director de Relaciones con Clientes at Marina Suites, responded to this review, September 17, 2013
Dear Flomcdo,

it is a pleasure to hear it was your second visit and that you had once again enjoyed your stay with us. Thank you for all positive comments concerning the location, the rooms, the facilities and our staff.

We would love to have the opportunity to welcome you for the third time!

Best regards,

Dara
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Dartford, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 16, 2013

You're told to imagine that you're on a cruise ship, please don't think luxury, because its not. I imagine that back in the 1970's with all its red n white plastic furniture it was all very hip but I just felt let down in certain areas. Don't get me wrong, it was clean, the staff were very friendly and they had some good ideas but they just didn't manage to pull them off. I disliked my suite and dreaded going back there. It was clean but basic and just screamed 1970's! The shower was rubbish and as a party of 3 adults + 1 child someone was expected to sleep on the sofa (it wasn't a sofa bed.) So glad I was only there for 2 nights. I had such high hopes but they need to update themselves if they are to sell themselves as something they are not. Don't be fooled by the beautiful pictures, yes the pool is stunning but, small for the amount of guests. The suites look great but they're not comfortable and are very basic and not modern. But hey, never mind cos the staff are very friendly!! ;-)

  • Stayed August 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager H, Director de Relaciones con Clientes at Marina Suites, responded to this review, September 21, 2013
Dear Victoria,

firstly thank you for taking the time to write a review. On the one hand we are glad to hear all positive comments concerning the cleanliness and our staff. On the other hand we are really sorry you didn't like our decoration. The decoration at Marina Suites is Marina Style and practical, we do not want our guest to think they are in a 5 star cruise, we are more interested in offering a wonderful service.
We would love to have the opportunity to welcome you back and offer you a great holiday at Marina Suites. Please, in case you decide to give us a new opportunity, do not hesitate to contact me.

Best regards,

Dara
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swansea, United Kingdom
1 review
5 of 5 stars Reviewed September 16, 2013

Me and my girlfriend have just got back from a 2 week stay at the Marina Suites and what a great, chilled out holiday we had.

I got in contact with the hotel and requested a higher floor room which is exactly what I got, 8th floor, room 803 on the sea side of the hotel. It was an unbelievable view and it really made it extra special for us.

There were a few minor things wrong with the hotel but nothing that put a downer on our holiday.

As other peoples reviews stated there really isn't enough sunbeds and they are far to close together, I woke up one day on the sunbed with some guys foot in my face....luckily it was a nice foot ha !!! There were tables for people to have lunch which were never full so to me it would make sense to get rid of some of these tables and put more sunbeds in that area.

We also stayed self catering and I've stayed in places 3* hotels with an oven and a grill but marina suites did not have this unfortunately. For a 4* hotel I would have thought they'd had this in their rooms, oh well.

For the size of the hotel the lifts are a pain, it states it can fit 6 people but it really can't, 4 people in the lift and you won't have much room. They are also very slow so if your staying on a high floor be prepared to wait.

The TV has hardly any English channels and the ones that they have are all news channels, I am now well up to scratch with what is happening in politics thanks to this. However, we only found out 4 days prior to leaving that you can actually rent DVDs for free in reception which was very good I must say.

All of the minor things I have stated are MINOR issues and I'd happily and would most definitely return. The staff are great and the hotel is well kept and very clean. Well done to marina suites and thank you for a great holiday.

Room Tip: higher the better
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager H, Director de Relaciones con Clientes at Marina Suites, responded to this review, September 17, 2013
Dear Shaun,

thank you very much for considering Marina Suites the place to go for your holidays in Puerto Rico!
We are glad to read that you and your girlfriend enjoyed your stay and also thank you for the recommendations which we always consider in order to keep improving our services.

We hope to have the opportunity to welcome you back!

Best regards,

Dara
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed September 14, 2013 via mobile

Myself and my wife are currently staying at marina suites, I'm writing this review now using their in room wifi (own personal router) so that I don't forget when we return back to the UK in 5 days time.

Upon arrival, its obvious this place is highly maintained and scrupulously clean. It's immaculate, the reception area is beautiful as is the rest of the hotel, the pool simply cannot be described without being here, it's fantastic. We heard before coming that there were problems getting sunbeds and that it was cramped, nonsense in my opinion. The only way you could have a problem getting a sunbed is if you're one of those people who chooses a spot on day one and expects it to be yours for your entire stay, in which case I don't think you deserve one.

The location is wonderful, on the doorstep is the beach, and all the popular eateries and bars/restaurants.

Before arriving here I emailed to request a high floor and a sea view and that's exactly what we received, room 806, stunning sea view and the apartment is huge, again spotlessly clean and the cleaners do such a fantastic job each day.

The staff are always very welcoming, friendly with a big smile. I could go on forever about how good this place is, but you really need to book it and visit to experience it for yourself.

For now, I'm going back to the rest of my holiday and can say with absolute certainty, we will be booking to stay here again very soon!

Well done marina suites.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager H, Director de Relaciones con Clientes at Marina Suites, responded to this review, September 21, 2013
Dear Mr. and Mrs. Meston,

as already said, thank you very much for posting such a wonderful review of your stay with us on Tripadvisor.
It is a pleasure to read you enjoyed every aspect of your stay and we are really grateful for all comments concerning the hotel, the location and of course our staff.

In name of all our employees once again, THANK YOU!!!

Best regards,

Dara
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kilkenny, Kilkenny, Ireland
Contributor
14 reviews 14 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 11, 2013

Myself and my husband stayed in The Marina Suites in August/September for 11 nights. These apartments are amazing, they are more like a hotel than apartments. The reception area is beautiful along with everything else. The apartments are so spacious with a lovely balcony. They are kept so clean and there are always clean towels. The pool is something else, its just beautiful and there are plenty of sunbeds available. Both bars are lovely, but quiet in the nights. Best apartment complex we have ever stayed in. Highly recommended.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager H, Director de Relaciones con Clientes at Marina Suites, responded to this review, September 12, 2013
Dear Leeanne,

thank you for sharing such a positive review of your recent stay with us on Tripadvisor. It is a pleasure to read you evaluate your stay at Marina Suites with an excellent, the Best and highly recommended!

Once again, thank you!

Best regards,

Dara
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Marina Suites

Address: Av de Mogan, 35130 Puerto Rico, Gran Canaria, Spain
Location: Spain > Canary Islands > Gran Canaria > Puerto Rico
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Puerto Rico
#3 Luxury Hotel in Puerto Rico
#4 Romantic Hotel in Puerto Rico
Price Range (Based on Average Rates): $
Hotel Class:4 star — Marina Suites 4*
Number of rooms: 214
Reservation Options:
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Also Known As:
Marina Hotel Puerto Rico
Marina Suites Puerto Rico, Gran Canaria
Marina Suites Gran Canaria
Marina Puerto Rico

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