Wow where do I start? This is my 3rd visit to this hotel in 4 years and I have to admit I love it. The staff in restaurant, reception, maids and entertainers were all really polite, the food for all inclusive is incredible, it manages to cater to everyone's wants. The rooms are amazing as are the pools. I emailed prior to my visit asking for my party of 5, 3 rooms to be together and in a certain block and both were listening too and granted.
My only negative and it was a huge bug bear was the evening entertainment. It was so poor. Generally a poor show fir 30 minutes and then a lady and man singing with a keyboard who weren't great. We went out most nights. Would this stop me going? No just take money to go out in the evening. (Try Miami steak house in Puerto Rico centre down the bottom)