stayed at this hotel for 10 days from 17th Sept 2012.
Upon arrival (9pm) we were quickly ushered down to the dining room for dinner before it shut, this was a task in itself, there were no clean tables available and waiters seemed non existent, we had to grab a member of staff and ask for a table to be cleared and for drinks to be provided, talk about learning the ropes quickly.
However we then returned to reception to collect our luggage and go to our rooms,
The rooms were very spacious and clean, we had requested adjacent rooms ( went with friends) on a high floor, we got the high floor and we ended up only a few rooms away from each other. We were greeted in the room with a bottle of cava each and bathrobes, not sure whether these are given to all customers but we had informed staff prior to our arrival that we were celebrating a wedding anniversary and a birthday within our party whilst there, so this may have been due to this but it was a nice touch. The beds were comfortable and tea facilities are available along with refills made up of tea bags, coffee sugar and milk done daily by the maid, however you will need to bring some bottled water up with you from the bars in order to fill the kettle each day as they only left 2 bottles of water on our arrival, however the staff readily hand out bottled water so we just stocked up the fridge in the room to keep us going. The AC could do with turning up a notch, as it was extremely hot whilst we were away and it took a while to feel the benefits when returning to your room, however we had no problems sleeping with the AC on overnight, a tip we did was leave the spare room card in the electric whilst down at the pool so that the AC remained on all day thus returning to a cooler room.
It does take a day or 2 to get used to the lifts and the block or floor you need to access, (there are 3 per block 1 and 2 and i think it is the same for blocks 3 and 4) but it is fairly simple when you take the time to familiarise yourself with the hotel. Although the llifts are prone to breaking down on a regular basis, happily for us seeing as we were on the 7th floor of block 1 only 1 day were we needed to climb the stairs to get to our room, exercise that i really did not need, lol
Mealtimes were busy and the tables a little close, however this is just a small niggle you could also choose to eat on the terrace if a table was available, there was always plenty of choice for breakfast, lunch and evening meal, and of a high standard , breakfast was the ususal options continental, english etc, and evening meals had so much choice i challenge anyone not to find something they could eat, each night they had a themed choice, i.e. Canarian, English, italian etc, there was always 2 freshly cooked chinese dishes, a freshly cooked meat and fish option and these are all extra to other dishes within a buffet section, and of course a very large salad bar, i must mention they also did freshly cooked pizza;s and wraps these were excellent, desserts also was a large option provided of cakes, ice cream and fresh fruit. the only issue i had at evening mealtime was how the drinks were provided, again your room card is swiped by a waiter and drinks order taken they are then brought to you by a member of staff, however the waiters did not seem to be allocated to set areas of the dining room, and sometimes it was difficult to gain their attention, so we ended up grabbing any staff member and waited for the waiter to catch up with us. the snack bar by the pool also worked in this way and again getting a waiters attention was where the issue lay, we also found that our food order on the snack bar was incorrectly delivered most days we realised towards the end of our holiday that i should give the waiter my order, then my husband inform him of his order, rather than one of us just giving the whole order, i cannot explain where the issue was but it seemed to work.
Getting drinks at the snack bar was slow when attending the bar, when you were finally served the member of staff would start your order then go off and begin tidying around the back of the bar or start doing a drinks order for one of the waiters who were dealing with a table, again a little niggle but nothing that stopped our enjoyment.
The entertainment at night was not really to my taste, but i must admit seemed to have a lot more about it than alot of other hotels i have stayed in, the room is pretty big however they do need more seating area outside, as there were only around 6 tables and majority of people seemed to prefer the cool night air, again this was served by waiters, and grabbing their attention was the key, you could go to the bar yourself but again it was like the snack bar, you could have a long wait, so my advice when there is a waiter passing you by order your drinks, by the time he returns you will be ready for them ( they were not particualry quick to return with the drinks)
The reception staff had very good english, but i did not find this the case with some of the waiters and other staff, although i do attempt to speak Spanish i am very limited, this is the 1st hotel where i have found an issue with the language barrier with regards to the waiters, but as long as you make sure you are good at charades you will get through ok, i must mention at this point Outman the waiter although had limited English, he was very pleasant and always completed your order with "Lovely jubbly" which always made me smile.
There was never an issue with getting a sunbed, although you still had those that were up at silly o'clock to lay claim to the beds they wanted, god knows why as the sun was so high it did not matter where you lay you had full coverage of the sun, you just may have to turn your bed around to face it.and the pool was lovely, i cannot comment on the lower pool which is where all the animation took place as we preferred the quieter pool which also had hardly any children around, not that i am against the kids i just prefer a quieter atmosphere.
Amadores beach is a must visit, it is about a 15 min walk from the hotel and was absolutely beautiful, Puerto Rico is also a short walk away and taxis only cost around 4 euro if you didnt wish to walk.
On a sour note: the panaoramic lift was not working until the last day of our 10 day break which i found a poor turnaround for it to be fixed considering this is one of the main focal points they bring to your attention in all of their advertising.
And i had a belly bar and my friend had a pair of sunglasses go missing from our room, items that probably should have been in the safe, but all the same i still expect items of a smaller value to still be where i left them.
We had a late flight back and the AI finishes at 12.00 on check out day, so make sure you have some cash availlable if you wish to have a snack as you will be charged.not a problem as long as you are aware before hand which we were. They will store your luggage so if you wish to pop into town instead that is an option.
I didnt use the spa facilities so cannot comment.
All in all we had a very good holiday however i felt the hotel was let down by the maid we had and the waiting staff and that if this was addressed this hotel would have received 5* from me, i have stayed in other 4* hotels on some other canary isles and feel they provided a better all round service, plus the fact i like to try different locations each time i go away so tend not to return to hotels, however this would not stop me returning if i went back to Puerto Rico or recommending it to others, making sure that they are aware of the point i raised regarding items going missing from the room.
- Official Description (provided by the hotel):
- Located between the beaches of Puerto Rico and Amadores, Gloria Palace Amadores Thalasso & Hotel is built on a cliff top and integrated into the landscape, providing spectacular views over the ocean from all parts of the hotel. Built in 2004, the hotel boasts one of Europe’s best equipped thalassotherapy centres. In just a few years, the elegant surroundings and top class, friendly service have made it one of the most popular hotels on the Island. ... more less
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- Also Known As:
- Gloria Palace Amadores Thalasso And Hotel
- Gloria Palace Amadores Thalasso & Hotel Puerto Rico, Gran Canaria
- Gloria Palace Amadoresthalasso Hotel
- Gloria Palace Amadoresthalasso Mogan
- Hotel Gloria Palace Amadores
- Amadores Gloria Palace
- Gloria Palace Puerto Rico