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Altamar Aparthotel: Traveler Reviews


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Avenida Cornisa 21, Puerto Rico 35130, Spain
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Traveler Reviews

89% Recommend
4.0 of 5 stars 123 reviews
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Be Very Wary!

Altamar Aparthotel

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2 of 5 stars
Mac373 1 contribution
Midlands
Jul 9, 2009 | Trip type: Family New
1/1 found this review helpful

I travelled here with my wife and young family in June with Thomas Cook on an all inclusive holiday. Let me start with the few good points the apartments have to offer. Firstly, even though the apartments are basic, the kitchen/living area and bathroom offer plenty of room and are well maintained by the cleaning staff (By far the nicest bunch of people we meet on the whole holiday). The bedrooms are on the small side, particularly in our case as we had to make room for a cot. But, all in all we couldn't fault the cleanliness of our apartment which was cleaned every other day and provided with fresh towels. Secondly, the balcony area is ideal for sunbathing if you wish to stay away from the busy pool areas during the day as they catch the sun right up to late evening due to their size, plus the views are beautiful as they all look out to sea.
To be fair, the complex as a whole is well maintained and there is also a well stocked Spar shop at reception which is reasonably priced for those essentials. However, it may be worth checking out the Netto at the Europa Centre if you are considering a larger shopping trip.
Unfortunately, the negatives far outweigh the positive experiences we encountered on this holiday. To begin with, the lifts are a joke and prone to breaking down quite a lot, particularly the one nearest reception as it tends to be used the most. We also found that certain items you think would come standard with your apartment had to be paid for. Examples included: If you want a kettle for your apartment it will cost you €15, a parasol for your balcony will cost you over €20. Cushions for your sun loungers will set you back around €40 and if you wanted the Television working in your apartment it would set you back a further €30 for the two weeks.
Secondly, we got the impression very early on in the holiday that, if you were seen to have a yellow wristband (ie. all inclusive). The bar staff in particular were very abrupt and made us feel they were going out of their way to serve us. Their attitude seemed to reflect the fact that ,'because they weren't paying for their drink we won't get our tip so why be hospitable.'
The buffet at dinner time also became quite repetitive in the second week. The selection of meats offered seemed to be either drenched in some sort of gravy or covered in batter. They rarely served fish to our astonishment but when they did, yet again it was cooked in batter except for the very last day when they offered grilled fish. They did offer a pasta dish now again which was a welcoming change along with the salads. However, to be honest, during the second week we started to eat outside the complex, there are some lovely restaurants down at Amadores beach and in Puerto Rico, its worth checking out Oscars and San Miguels.
The entertainment on offer is very hit and miss. The day seems to kick off around 2pm with "quite literally" BIG GAZZA sauntering into the complex usually via the buffet counter to start proceedings. He starts each day by playing the same songs over and over again and promoting his compilation CD. He then finishes his hard day of work with about 5 games of bingo along with that annoying BINGO song he constantly plays over the pool speakers. The evening then starts with Gary the compere/DJ (who kept reminding us he was from Fife) telling some dreadful jokes while his assistant Sarah was trying to find the nearest exit. The acts on offer all seem a bit rushed as they only have a 1 hour window to perform and the pick of the bunch were for us were: Chris Mooney, a Las Vegas act and Peter the Hypnotist.
A word of advice: Avoid the ANFI EXPERIENCE. A rep comes on site promoting this trip promising a fun/relaxing day out where you get shown around a place called ANFI. Basically, its a time share complex where, if you pop along you will get herded around the complex for about 4/5 hours getting the hard sell by a couple of ANFI Reps who would lick excrement of the sole of your shoe just to get a signature. The beach at the ANFI complex as well as the shops and restaurants in what they call the 'Plaza' is in fact open to the public. ( A fact not made known to you by the friendly Rep at the Altamar) so if you do fancy a trip down there, take a taxi at your own expense. There are one or two nice restaurants there ( Bella Pasta is a good option) and one or two nice shops that offer genuine designer clothes at a reasonable price ( Macy's & Lacoste).

  • My ratings for this hotel
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 2 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with Family with Young Children
  • Member since July 09, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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A Great Place to Stay

Altamar Aparthotel

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5 of 5 stars
CLEETHORPESCOUPLE 5 contributions
CLEETHORPES
Jun 25, 2009 | Trip type: Couples
3/3 found this review helpful

Just wanted to say how fantastic this place is. Clean and comfortable large apartment with huge balcony. We enjoyed everything about it. Went half board, but upgraded to all inclusive after 4 days as we were spending a fortune!!! It proved very economical. Food was great, plenty of variety for everyone. Maid service every other day, clean sheets and towels plentiful. Evening entertainment was very good, although when they did karaoke last thing at night we felt it was too late to let the kids sing - would suggest an early evening session for them. (Don't get us wrong, we love kids but felt it should have been the adults turn). We loved the kids dance sessions. On the whole we had a great holiday and if we return to Puerto Rico would definitely stay there again.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 50_64
  • Member since August 08, 2008
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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great holiday

Altamar Aparthotel

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4 of 5 stars
nykbabe 1 contribution
near glasgow
Jun 22, 2009 | Trip type: Family
1/1 found this review helpful

great holiday ,hotel clean and staff very friendly. self catering for two weeks with the exchange rates can be quite expensive to buy from supermarkets but a lot of the bars and restaraunts are very resanable priced . Beware at your welcome meetings the anfi rep very nice at first meeting tells you to go along to be shown around the anfi time share , no hard sell , will only take 45 min then you have all day to enjoy their great facilities and you will recieve a 45 euro voucher to use on any thomas cook trip. we were there 4 hours no matter how many times we said we did not want to buy they still tried to wear us down . we kept asking to leave and we were told we would have to wait for our release papers it was a nightmare . when they eventualy let us go we couldn't wait to leave they just dumped you telling taxis were available but you had to find your own way out. i am surprised that thomas cook are allow them self to be associated with such practises. the best bar we found was the blarney stone in the europa centre. staff are so friendly ,jenny on front of house and pedro bar manager. there is john from golway singing live every night and three times a week paula does a shot quiz karoke and music great atmosphere

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with Family with Teenagers
  • Age group 35_49
  • Member since February 13, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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altamar apartments, puerto rico.............june 2009 GLASGOW

Altamar Aparthotel

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5 of 5 stars
jitterbugGlasgow 2 contributions
glasgow
Jun 21, 2009 | Trip type: Couples
3/3 found this review helpful

Just got back from altamar on 14th june, had a fantastic time, been to Puerto Rico 5 times and without a doubt this is the best place to stay, went with my hubby. The place was spotless, staff are very friendly especially "Carlos". rooms were clean and tidy, we even had a fridge freezer!!! Went all inclusive for the first time..wow!! it was brilliant, eat and drink as much as u like!!! and we did!!! Lol.........balcony was massive with 2 loungers, a table and 4 chair, and the sun was there all day......pure heaven..Even though its at the top of the hill its only 3 euros to get to the bottom!!..Amadores beach was lovely, but u have a choice of two, even better!! The hotel had enough entertainment to keep us there, (well we were all inclusive)...but the europa centre and commercial centre is where most of he nightlife is, so if u want o party then u can till the sun comes up!!............The Hotel is for all ages and families..Booked this holiday with (christine) from the holiday and flight centre and it was a bargin.Will defo be going back next year with all the family.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 35_49
  • Member since June 15, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Just back

Altamar Aparthotel

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4 of 5 stars
beecheemink 4 contributions
Dundee
Jun 16, 2009 | Trip type: Couples
2/3 found this review helpful

hello all, just back from two weeks at altamar. never been to gran canaria before so went with open mind. the staff are very friendly. cant fault them. the maids come every second day and beds were changed end of first week. not a prob for us as we were so hot we slept on top of the bed. the food we found was acceptable. some nights we did not fancy much but hey you cant please everyone every night. a word of warning. thomas cook rep at the hotel took a booking for a group. 6 adults. they wanted to do the fun night at 23 euos each. they were meeting reletives who were on a diffrent part of the island and who were doing the same excursions. so a good idea was to meet up there. it was the first night and werent sure of surroundings. where was this great night. none other than barbacoa which is 5 mins from hotel and free admission. shame on thomas cook for even selling that excursion in that part of the island. i also did not like how at thewelcome meeting they say 2 kinds of pests cockroaches and time share and yet invite anfi in to get you to go. we found the holiday was fine but with the pound being so weak the place was really quiet and we thought a bit expensive. we were half board and still spent a grand. just 2 of us there with no excursions. a bra pub was angelos in the europa. claire the girl on karaoke was a really nice wee lassie. also the balarney stone bar. entertainment on there. the waitress there is a cabaret in herself. overall a very nice relaxing hol. our only down side was i dont want to fly thomas cook again.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since August 27, 2007
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Altamar Aparthotel Also Known As

Address: Avenida Cornisa 21, Puerto Rico 35130, Spain