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“another relaxing time” 4 of 5 stars
Review of Servatur Puerto Azul

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Servatur Puerto Azul
3.0 of 5 Hotel   |   Avenida La Cornisa 13, 35130 Puerto Rico, Gran Canaria, Spain (Formerly Servatur Aparthotel Puerto Azul)   |  
Hotel amenities
Ranked #26 of 71 Hotels in Puerto Rico
Swansea
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
“another relaxing time”
4 of 5 stars Reviewed October 25, 2012

We went again to this hotel and things are still changing for the better. Food gone up a grade again since last year. New "non family" restaurant now open for those who enjoy a quieter meal. Kids still picking tiles off of pool so this will have to close again in future for further repairs. Staff very keen to interact in a friendly manner when reciprocated. Will always have difficulty upgrading to 4 star due to no air con in rooms but food choice 4 star each mealtime. Now getting more popular so not the sedate holiday we normally have but it is their job to have a full hotel if they can. Thanks again to Marcos in reception and Antonio in restaurant also all the rest of staff new and old. A great relaxing break as before

Room Tip: all rooms are same style and lifts will take you to all floors and all have great view some of the s...
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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796 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (244)
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English first
Liverpool, United Kingdom
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 18, 2012

I don't understand the negative reviews about this hotel,

I recently stayed here all inclusive with my boyfriend, he is a really fussy eater but the food more than enough catered for everyone we never had one problem! Evening meals were lovely fresh lamb being carved also duck and turkey, we couldn't fault the food! The snack bar was basic but there was also dinner in the restaurant available if snacks didn't suit people,!

All he staff were friendly! The pool was lovely and the adults onl area was really peacefull! Maybe the entertainment weren't much but it was good enough to watch and have a few drinks before we used to head off up into the Europa!

The views are lovely from the hotel, I recommend amadores beach as it was lovely! Don't be dis heartened by any negative reviews this hotel is a excellent 3 star and I would defiantly go back

Enjoy!!

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheffield, England, United Kingdom
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 16, 2012

Me and my partner went for my 21st i chose this hotel as id been before and the views are amazing depending on where your room is situated. The hotel staff where polite and helpful with any quiries or problems. The rooms are clean and have a fair amount of space. We really couldnt fault this hotel.Apart from that it caters more for those ALL INCLUSIVE the snack bar has all food and drinks at the ready for those all inclusive but these nothing for those self catering and they charge alot of very little. We didnt mind this as we were than happy to eat out but when your just round pool and want a snack these not a lot Entertainment is wounderful always something going off day and night. I would recommend this hotel

Room Tip: Side sea view rooms are amazing for the views.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed October 16, 2012

Having read the very mixed reviews, like many, we were apprehensive before arriving to say the least! Well, we breathed a HUGE sigh of relief when we got there.... For us the plus points:

- Views over the sea from our terrace = amazing - could watch the sunset each night while we ate and drank dinner.
- Apartment clean and spacious for 3 people sharing,
- Pool area big and quiet on the first day (although was noisier and busier with kids on other days)
-Adult only area an absolute blessing when the pool did get a little over-run with kids (great fun for families I'm sure but as childless twentysomethings we preferred the peace and quiet!) -although shame there was no pool in this area
- Within reasonable walking distance (if you are active and don't mind 700 steps and a bit of a coastal path!) from a lovely beach in Amadores.
-Staff helpful with various requests - even lent us towels on the last day so we could spend our last hours by the pool post check-out.

Minus points:

-Personally Puerto Rico doesn't do much for me as an area. Masopalomas looked like a nicer area when we went through on the bus. Restaurants all serving similar bland pizza & pasta and nightlife a bit dreary out of season. We preferred the company of friends our terrace overlooking the sea!
- We were self-catered and I am pleased we made this decision as the buffet at lunchtime did not look massively appealing to us to be honest.
- No air con - we knew this was the case but were surprised how hot it got even at night in October. But we just had doors and windows open and fan on and it wasn't too bad.
-Pool not always the cleanest looking but then when you've got that many people in and out all wearing suncream and oils etc that's to be expected I suppose.

Overall it's clearly a budget option so you can't ever expect too much but at the end of the day it had everything we wanted - terrace with a sew view, big pool, walkable (or cheap taxi) to beach.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aldoigy
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 8, 2012

Like most was slightly apprehensive due the bad reviews. Arrived late at night but check in was no problem though, and cold platters available to eat. Lovely room overlooking the sea on the west side meant watching the sunset at night from our balcony was amazing. Room was basic but clean and had everything that is needed. No air con, which we knew about, but hot at night and a bit difficult to get a good sleep. The usual gripe about having to pay for TV channels and a safe when we had paid AI. Food was excellent for an AI buffet style. Smoothies at breakfast, and tapa's at night where some of the highlights. All the staff where friendly and very busy, i'm sure they could have had more staff to help.
Best aspect was the adults only area, sunbathing with terrific views over the sea and the town meant a quiet and relaxing time during the day, only criticism was the jacuzzi's not working and the adult area not open until 0930hrs. Not much room in the main pool area, would be a bit of a squeeze and very noisy if max occupancy.
Nightime area not very good, just the pool bar and seating area with the evening entertainment, no other bar or loungs area to sit and drink/relax in ( the lobby bar was closed)
I heard that the place was going all AI, which is good as it seemed that most regardless of what they had paid for where free to help themselves to food and drink all day.
If your used to oppulant hotels with porters, swanky rooms, and a la carte dining then you will be dissapointed, but thats not what you pay for in this place. It is a nice hotel at a good price, with stunning views and a place to relax
Final point, we booked transfer with Urbis transfers (viaje urbis). Picked up 5 hrs prior to flight time! not a good end to the holiday, paid for a transfer not an island tour visiting every hotel, please try and avoid this company when booking your transfer

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alloa, Scotland, United Kingdom
1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 7, 2012

Just back from holiday here as a couple! Had an absolutely amazing time and cannot fault the hotel at all. We arrived late at night due to flight delay. Lady on reception was really helpful and welcoming and offered us a late night snack. Room was completely spotless and spacious. Pool area was very clean and adult area extremely peaceful and close to the pool if you wanted a swim. Bar staff were friendly and helpful. The food in the restraunt was very good, different every meal time and a big range to choose from. Staff in the restaunt also very attentive and friendly. Entertainment during the day and at night was not too bad, there was something for everyone! Met some very nice people here too. Overall Puerto Azul made our holiday amazing. Have been on all inclusive holidays for the past 15 years and think this is the best would definately return!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed October 3, 2012 via mobile

Well I've been to Puerto Rico a few times and it is stunning...like everyone I read the reviews on the Puerto azul.some good some bad..each to their own opinion !!! On arrival there was a huge queue of holiday makers and just one staff on reception dealing with all holiday makers..that annoyed me to start.then a British holiday maker passed with friends and made the comment " welcome to hell " and laughed ..I thought how rudne..anyway our room was spacious and clean.BREAKFAST was cabbage ,chips,sprouts,along with vile bacon under cooked eggs and usual cereal etc...then poolside snacks was the left over chips from breakfast hotdogs,burgers,salad from breakfast burnt pizza and tastes..the place was full of pigeons flying around as you ate..pigeons on the tables as you ate absolutely unhygienic ..LUNCH was goat,bull ,all left overs from the day was put into chef special salad ,or put into pasta or an omellete..food was the worst I've ever tasted I was ill for 5 days with a bug..never saw a rep once..bar closed at 10.50 pm ..entertainment was appalling nothin for young kids..two pools were closed due to maintenance.pool water dirty...adult jacquizze are had children there .all jacquizzis were not working and the water filthy...I'd never go there utter rip off and bloody dirty

  • Stayed September 2012
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Servatur Puerto Azul

Address: Avenida La Cornisa 13, 35130 Puerto Rico, Gran Canaria, Spain (Formerly Servatur Aparthotel Puerto Azul)
Location: Spain > Canary Islands > Gran Canaria > Puerto Rico
Amenities:
Bar / Lounge Beach Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
#12 On the Beach Hotel in Puerto Rico
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Servatur Puerto Azul 3*
Number of rooms: 385
Official Description (provided by the hotel):
Servatur Puerto Azul hotel, with a 3 star category, is located between the beaches of Amadores and Puerto Rico. Built on a cliff top, with a privileged situation over the ocean, providing spectacular views. Servatur Puerto Azul provides 385 units, totally equipped, as well as different bars and a restaurant where you can enjoy international and canarian cuisine. Servatur Puerto Azul has two swimming pools (one heated during winter months), large sun lounge with complimentary sun beds and sunshades, a relaxation area with jacuzzi, gardens, sport areas and children playgrounds. ... more   less 
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Also Known As:
Servatur Aparthotel Puerto Azul Hotel Puerto Rico
Puerto Azul Aparthotel Rico
Puerto Azul Gran Canaria
Puerto Azul Aparthotel Hotel Rico
Servatur Puerto Azul Puerto Rico, Gran Canaria

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