had the misfortune to stay at the Acquacanis recently. We arrived at six in the morning to a deserted apartment complex with no one on reception. A key had been left for us and we had to maul our cases up several flights of stairs and find our apartment by guess work. The apartment was very run down and in need of decorating. The mirror in the bathroom was cracked from top to bottom...had a small child ran their finger up it, it would have been very nasty indeed...but of course, with no one on reception, there wouldn't have been anyone to call a doctor anyway. Approximately half of the lights didn't work. There were tiny "mite" type creatures infesting every surface. Still, at least they were smaller than the cockroaches! Also, please be aware that there is no air-conditioning and the apartments are extremely hot and stuffy at night.
We did bring these matters up with our rep, but nothing was resolved.
The holiday was advertised with entertainment and activities for children. No entertainment, nothing for children. On several evenings, the bar wasn't even opened.
A lot of these apartments have been sold to Spanish residents. Most of these people were lovely, family minded people but a minority were disgustingly rude and abusive with two teenage boys (encouraged by their Mother) constanly trying to pick fights with English children regardless of age/gender. We watched open-mouthed as this group spat, threw stones and mooned at a coach leaving to take holiday makers back to the airport.
There were clearly marked notices saying that the pool was not to be used after nine at night, but again, the same group continued to use the pool until one in the morning, screeching and shouting and making it generally impossible to sleep. And of course...there aren't any staff there at night to stop them.
Puerto Rico itself is lovely. Plenty to see and do, cheap to eat out etc, but personally, I wouldn't let a dog stay in these apartments.
Mueller family, Stoke on Trent.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.