Hotel with beautiful views but service is awful and really spoiled our honeymoon.
We were supposed to have free pick-up from the airport and I sent them an email with our travel information, no one was there to pick us up and their excuse was "we didn't send you a confirmation for pick-up".
Once we managed to get to the hotel, our room wasn't ready and we could check in 1 hour after check in time. In the meantime, they let us waiting with no excuse and no refreshment.
Many other small disappointment that I won't mention regarding the service. I think this hotel isn't worth the price they charge you and if I was to come back to Santorini, I'd definitely pick another one.
After I must say that the room was nice and had breathtaking views. A real shame that the service doesn't follow...
- Official Description (provided by the hotel):
- Pegasus Suites & Spa is a 5 stars property with high quality services, such as Gourmet Restaurant, Pool Bar, Exclusive Luxury Spa (included swimming pool with Jacuzzi, hamam, sauna, hydrotherapy & massage treatments ), Fitness Center, Concierge Services, Suites and villas with private infinity pools, outdoor and indoor Jacuzzi and many other services which contribute to a 5 stars experience for our guests. ... more less
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- Also Known As:
- Pegasus Hotel Imerovigli
- Pegasus Suites & Spa Santorini/Imerovigli, Greece