My wife were at Santorini to celebrate the 1st pregnancy of my wife. Stunning views of Aegean Sea, Volcano Crater, Strong Handsome Porters, Great Service from Night Shift Receptionist Stella. We checked in at the evening, Stella the Receptionist was warm, full of smiles, friendly, enthusiastic and she showed us the our amazing room with outdoor and indoor tub.
We had a wonderful tke till we were checking out. As my wife is 3minths pregnant in her 1st trimester, which is fragile and crucial, and she was having terrible morning sickness, nausea and vomitting, I gently request for a late check on 9 August 11am as our flight was at 530pm so that my wife can have a bit more rest.
The morning/noon receptionist (NOT Stella), was very unfriendly, harsh and strict. She came across to me as racist as well. I was standing there for quite some time, and I was very obviously ahead of the queue in front of a Caucasian Couple, yet she waved me aside and opt to serve the caucasian couple 1st.
When I came to my turn, I gently requested explaining my situation, the morning/noon receptionist Harshly and Very Unfriendly said 'NO'. She said it's peak season, rooms needed to be cleaned for the next guest checking in at 2pm, so a strict no. When I requested how about a 1pm or even a 1230pm check out since cleaners just need 1 hour to clean, she brushed me aside totally and very harshly said NO and says it must be 12pm. I was very upset and her initial racistngesture duringbthe queue of the enquiry and then the lack of service and support in terms of late check out request due to my nausea and vomitting wife and 530pm flight.
We checked out at 1215pm, sat by the pool which though was breezy but Hot and it pains me to see my nauseous wife suffering, especially after climbing so many stairs in Pegusus. All was Great in Pegusus Suite with the porters, night desk Stella, and my Suite with Hot Tub, till the morning/noon desk receptionist came along.
When I was at Athens and Mykonos, though the receptionists said it was peak season and full rooms, they were very friendly and said they could help me with a 1-130pm checkout. I thought that was the least they could do for a normal proper hotel service!
But all in all, Pegasus Suite was Great, probably need 2 Stellas as receptionist instead.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.