We have just got home from staying in the honeymoon suite and the hotel is amazing located at the top of the town with literally the best views of the caldera you just couldn't take your eyes off it. The staff were all really friendly and nothing was too much trouble. Laura was superb and would literally drop everything to assist. The breakfasts were brilliant with practically everything you could ask for in abundance delivered to your room on time with a smile! We hired a car from reception for two days which gave us the opportunity to find some beaches and Laura sorted this all out for us with no hassle for us at all. You must try the spa the lady there has magic fingers both my husband and I had massages and were so relaxed after it was just what we needed. We were lucky enough to have our private terrace and pool but the main pool area was great plenty of sunbeds and this hotel is spotlessly clean everywhere. The cleaning maids were very good and came every day to turn down the bed and leave you little chocolates. We would absolutely recommend staying in this hotel it's the best in imergovilli. The only slight small point is they could do with having a dedicated bar person as it was not quick to get a drink because all the staff are always multitasking, other than this small point this hotel the service and the staff are amazing and you will have a perfect holiday! Enjoy.