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“Approximately "five-star hotel"” 3 of 5 stars
Review of Capsis Elite Resort

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Capsis Elite Resort
5.0 of 5 Hotel   |   Agia Pelagia, Crete 715 00, Greece   |  
Hotel amenities
Ranked #12 of 32 Hotels in Agia Pelagia
1 review
2 helpful votes 2 helpful votes
“Approximately "five-star hotel"”
3 of 5 stars Reviewed August 14, 2012

Two weeks ago returned from the hotel. We stayed 7 nights in the Oasis bungalow part and had 3 rooms: two for a couple with child and third couple with two children.
I agree with almost all the good words written about this hotel, but a few moments spoiled impression from the "five-star hotel": shower, while versatile, working poor in all the rooms and water flooded the floor. Phone in the room did not work all the time, which has complicated communication between us. One day, at the entrance to the building found a bunch of crap, and was not removed until the next morning, despite repeated appeals to reception, it was trampled and stinking the whole area.
Finally advice from the bottom of my heart to people planning a vacation with children in Crete: book only all-inclusive package because with half-board you overpay by 5-10 times for everything: water,coffee, ice cream, etc.

Stayed July 2012, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CapsisEliteResort, Social Media Manager at Capsis Elite Resort, responded to this review, August 23, 2012
Dear guest

Thank you for taking the time to tell us about the experience of your holidays with us and we are happy to read that you agree with almost all the good reviews that have been written about Capsis Elite Resort.

We are very sorry to read that a few moments spoiled your good impression and we want to apologize because your description not coincide with those we actually want to convey and leave to our guests.

In case of the phone , few rooms in the neighborhood Oasis had a serious problem with the telephone lines which took more than the estimated time to be solved and we apologize for any inconvenience you faced.

With regard to the cleaning of the entrance we can ensure you that this area is cleaned multiple times daily, as you can appreciate sees lots of traffic and your description does not match with the common situation. Rest assured that we have forwarded your comment to the staff in order to prevent similar incidents in the future.

Finally we would like to say our opinion regarding your proposal about all inclusive packages .We think that both of them ( all inclusive and non-all- inclusive) have pros and cons so the choice depends each time from the type of vacation that best suits to each person. Maybe in some cases there is a disagreement or dissatisfaction with the prices in some products but we do not think that this is the general situation. We believe that a non all inclusive option enables the customer to have full control of the amount spent each time and enjoying better services and greater quality as well. All inclusive has its own advantages of course but it doesn’t give to customer the opportunity to know if he is actually overpaying for certain things or underpaying for others.

Thank you again for your time dedicated to write this comment and please rest assured that all of your feedback has already taken in consideration and shared with the hotel management and staff.

We sincerely hope to have the opportunity to welcome you again so we can deliver an experience closer to perfection.

Kind Regards

Capsis Elite Resort
Social Media Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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140 reviews from our community

Traveler rating
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    9
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Tel Aviv, Israel
1 review
4 of 5 stars Reviewed August 13, 2012

all together we had a good vocation, a lot of great views' beaches' pools, the food was good quality and very diverse. Our room at the oasis part was big (two adults and a baby), had to switch so. because the first one was very small, with no view (only to the building before him), and had no bath, that we ordered ahead. Also it was on the second floor and no lift! We had to Carry our pram up and down a few times each day, a nightmare! The hotel knew we are coming with a baby, and I eve write ahead to them, but they refused to give us a room on ground floor or at list in the building with a lift. The minoan part for kids is nice, and our 1.3 years old girl had a nice time there. There is a special meals for kids also' every dinner.
The problem is that a lot of things that had been promised in the Internet cite are not exciting- there only 4 pools working, including the kid's one, there is no river in the resort, there no books for kids at all in the library f the hotel, the botanic garden is actually the plants around the buildings of the resort and not a real garden, the staff can care a little bit more - I lost my mobile phone in the resort' that will not even connect me to the police!
the treatment of the guest relationship department was very good' the reception however was poor - to do the very minimum that is possible, there was one guy he was very nice, but the girls were polite the maximum.
the entertainment was good, you can feel it is a quality place- the population of the guest was much more sophisticated then at the regular 5 star family hotel.
if your kids are not baby's it's a good place to go.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CapsisEliteResort, Social Media Manager at Capsis Elite Resort, responded to this review, August 23, 2012
Dear guest
Thank you for your comments and for the high 4 out of 5 score you gave us. We are very pleased to read that you enjoyed our pools and beaches and that you appreciate the quality of our food.

In case of room type, we always try to assign the room more suitable to the needs and preferences of our guests, based of course on our client’s accommodation choice and on hotel availability. Our priority at the Oasis neighborhood, is rooms on ground floor to be offered to families with babies for their convenience. Not offer an excuse but sometimes it may happen due to the numerous requests for those types of rooms , especially in periods of high occupancy , not being able to fully meet their needs, as probably happened in your case and we apologize for that.

Regarding the pools we would like to inform you that there are 7 working pools including the indoor one at Euphoria Rejuvenating Spa , the outdoor pool of Safran Restaurant and the pool in the private restaurant “Muses” which opens only for special events. Furthermore we would like to thank you for your note regarding the river .The truth is that in the past there was a small river in our resort but not any more so this info should not appear on our site. Actually this period with the launch of our new redesigned-website we are checking one by one all the infos, so we are very thankful that you bring it up to our attention. At this point we would like to note that your feedback regarding the botanical garden may give the false impression of a unique large garden, something that of course doesn’t exist and never was mentioned from us in this way. There are many gardens that stretch around and between the buildings ,creating truly large green areas enriched with beautiful and colorful flowers in various places in the resort that are also described in details on our new website. Taking in consideration the size of these areas, our opinion is that the characterization "plants around buildings" is unfair.

We are very unhappy to read about the loss of your mobile phone and we are sure that someone from our guests relations team would have been able to assist you if he was timely informed during your stay.

Thank you for complimenting generally our property and we hope that you would give us the pleasure of having you as a guest again here at Capsis Elite Resort .

Best Regards

Capsis Elite Resort
Social Media Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nyack, New York
1 review
5 of 5 stars Reviewed July 23, 2012

I had an amazing experience in that hotel. Imagine staying in a private peninsula where you may chill and enjoy the fabulous beach, under the hot sun or indulge yourself in the superb spa facilities. Undisrturbed yet not isolated. Location is an absolute advantage. Hotel staff have been very helpful and professional throughout my whole stay. They have always been one step ahead, I just had to ask for something and it would be done the next minute. I would definitely reccomend that hotel, especially to couples, as I have found it particularly inspiring, especially during the sunset..

  • Stayed June 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
petach tikva
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 21, 2012

just returnd from out of the blue capsis elite resort. we stayd at the oasis part of the hotel. i have to say that i expected a lot more then what i found. we had 2 rooms 1 triple 1 double all tougher 5 adults. first of all the room: was big and nice but the 3rd bed for un adult (my 17 years old son) was too small for him. the toilet and the shower is separated which is nice however, in the shower there is no bath but a power shower with several jet shower heads, if you try to use it the water splash all over the floor as there is no real barier between the shower and the rest of wash room there is a glass wall but it is not long enough and you find yourself soacking in the bathroom with wet feet. not pleasent! the table lamps near beds was not working so it was hard to read i called reception to have it fixed they said they will send someone... i'm still waiting! on our last night in the resort they changed towles but put back 2 only, we were 3 adults so i called reception again to send 1 more towel... i'm still waiting for that too! dining room: we were on half board basis but during dinner they will not serve you water just if you pay extra 4.5 euro!!!! for a bottle of water!!! this is not a 5 star service! everywhere i've been during dinner in half board basis they serve at least 1 glass of beer/wine/juice/water per person... what is the big deal serving 1 jar of water+ice per table? or placing a cooler with water like they did in breakfast? it was so hot... funny thing is that upstairs in lobby bar they served water for free. if you go out of the hotel there is a little supermarket that sell water bottle for 0.50 euro!! people just bought the water and brought it in hotel restaurant!. air condition in room and public areas is minimal and you can hardley feel it... it was so hot we had to keep the air condition working in room during our whole stay even when we where out for the day, that was the only way to keep the room resonebly cool! there was no ice machine to be found around our rooms. breakfast was good, dinner o.k and the staff is very friendly aspecialy athina from the rent a car agency in the lobby. oh, the view is wonderfull and the litlle town of aghia plagia near by is nice and pleasent. we had a nice vacation that could have been better...

  • Stayed July 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CapsisEliteResort, Social Media Manager at Capsis Elite Resort, responded to this review, July 25, 2012
Dear guest

Thank you very much for taking time to submit your review. The hotel is perfect situated near the village of Aghia Pelaghia providing indeed a wonderful as you mentioned view to the Aegean sea. We are very pleased to learn you enjoyed your visit mostly because of our friendly team of associates, our great location and accommodation.

However we are really sorry that we did not have the opportunity to provide you with an alternative regarding your son’s extra bed. Actually, this problem could have been resolved quickly if we were informed or avoided upon reservation process with the clarification of the exact age of your child mentioned in order to ensure appropriate bedding is provided.

Please accept our sincere apologies for the rest issues you faced. We wish that they would have been resolved in a timely manner... Regarding your feedback about our pricing policy , we would like to mention that in all the hotels the half board option includes breakfast and dinner which you can exchange for lunch, if you want to eat out somewhere different in the evenings. The drinks are not included in this option and that’s a general term in the whole hotel industry . Your description with the drinks offered matches only with the all-inclusive package.

Capsis Elite Resort is a non-all inclusive hotel . However we provide you with the opportunity to change your buffet-dinner half board option choosing from a variety of our a la carte restaurants and cuisines ( greek, Asian, Italian) via discount vouchers that offer to you another cost effective alternative.

Furthermore, our pricing policy is based on the high standards of customer care, provided in all aspects (location ,accommodation, food, and service) since our guests can enjoy tasteful dishes and excellent service in comfortable surroundings, overlooking a beautiful view.

Finally we will make sure to inform Athina from the rent-a car-agency for standing out as having been especially helpful and we want to assure you that your review is carefully examined by the hotel management in the spirit of continuous progress and cultivation of service excellence.

We look forward to your next visit so we can deliver an experience closer to perfection.

Kind Regards

Capsis Elite Resort
Social Media Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, New York
1 review
5 of 5 stars Reviewed July 12, 2012

The hotel is unique and the rooms are outstanding! Large ,well tasted,fully appointed with all that one can expect from a luxury hotel. The quality of linen, towels, bathroom accessories etc is outstanding unlike most hotels. Breakfast is quite good (included in the rate) .The spa was so fabulous I could easily end up falling asleep for a couple of hours down there…. didn't get a chance to use the gym but had a look around and it looked good and well equipped. Everything was as expected.I definitely recommend it for a romantic getaway…!

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 11, 2012 via mobile

Amazing hotel, breath taking view. I highly recommend this hotel especially for a honeymoon destination.

  • Stayed August 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CapsisEliteResort, Social Media Manager at Capsis Elite Resort, responded to this review, July 23, 2012
Dear guest

Thank you for taking the time to submit your 5-star review on Trip Advisor! It is a great compliment to read that you consider Capsis Elite Resort amazing and you recommend us to other couples who are planning a romantic honeymoon destination.

We are hopeful of the chance to welcome you back to the Capsis Elite Resort in the future!

Kind Regards

Capsis Elite Resort
Social Media Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 6, 2012

I always looked for a place that combines the beauty of nature, the comfort of home, along with deluxe facilities. Capsis hotel was so lovely! Friendly, clean and luxurious, with a botanical garden that allows you to appreciate nature and relax to its sounds…This is the absolute essence of a vacation: peace and relaxation in a natural environment. Green pathways, jasmine gardens, waterfall, cascades, and beautiful beaches ….For sure the best place for nature-lovers like me! We stayed in one bedroom bungalow with a garden view and quick access to
the private hotel beach. Definitely recommend it!

Stayed June 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CapsisEliteResort, Social Media Manager at Capsis Elite Resort, responded to this review, July 23, 2012
Dear guest

Thank you for your comments and for recommending our hotel ! It’s our goal to make our guests feel at home away from home and we are happy that you enjoyed your overall stay in our beautiful green surroundings .

We look forward to serving you again soon.

Kind Regards

Capsis Elite Resort
Social Media Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Capsis Elite Resort

Address: Agia Pelagia, Crete 715 00, Greece
Location: Greece > Crete > Heraklion Prefecture > Agia Pelagia
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Agia Pelagia
#5 On the Beach Hotel in Agia Pelagia
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Capsis Elite Resort 5*
Number of rooms: 465
Reservation Options:
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Also Known As:
Capsis Elite Hotel Agia Pelagia
Capsis Elite Heraklion
Capsis Elite Resort Crete/Agia Pelagia

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