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“Not 5*, baby friendly hotel.” 4 of 5 stars
Review of CHC Sea Side Resort & Spa

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CHC Sea Side Resort & Spa
5.0 of 5 Hotel   |   Mononaftis Area, Agia Pelagia, Crete 71500, Greece (Formerly Sea Side Resort & Spa)   |  
Hotel amenities
Ranked #3 of 33 hotels in Agia Pelagia
Bergen, Norway
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
“Not 5*, baby friendly hotel.”
4 of 5 stars Reviewed November 29, 2012

We went there for one week in September, traveling with our 2mO baby and can say it is an easy hotel to move around with a stroller, there is ramp or elevator available everywhere(except for accessing the beach). We used the spa (not a wow one, but not bad) and could get a nanny twice with no problems at the hotel (one of the front desk guys, just ask). If you want a quiet place to be, stay away from the family pool, book a room with a private pool or shared pool. The room itself is average, do not expect a 5 star one. If you are driving make sure you have an updated map in the GPS, as you will find a signal with the hotel name when you are only too close to it. We did the Santorini round-ferry-trip and from this hotel is about 25-30 min drive to the port. Nice views and polite staff.

Room Tip: Check that the AC is working before unpacking.
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  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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713 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
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English first
Ruthin, United Kingdom
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 9, 2012

Our travel agent recommended this hotel when the one we previously booked had closed for the season. We where glad they did because for one thing it is much closer to the Airport (approx 30mins). My wife and i could not fault this Hotel in any way the staff where fantastic and nothing was too much trouble. The Restaurant was clean and very modern with a fantastic selection of food and drinks at every sitting. Also Drinks and food could be consumed any time of the day in the swimming pool area (free if fully inclusive). Lovely views from most rooms i think with ours having a view of swimming pool and the beach. Hair dryer +kettle + shower + bath + television with BBC world news + other International channels in the room.
Conclusion ........A well run hotel with excellent value for money.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
surrey
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 4, 2012 via mobile

This is a very difficult hotel complex to review. The layout and facilities are very good there are three swimming pools, plus private pools plus with swimming pools jets all set with infinity settings. There is a gym, large bar area and three restaurants. Plus snacks at the pools. However fittings and fixtures were broken, rooms, the pool and restaurants were dirty. I know you get a fly issue with outside. winning but tables were sticky and there was feeling of grubbyness. There is also a severe mosquito problem.
There was problem with accommodation the mezaneen are not suitable for young children due to steep steps and you are all still in the same room
The family room we got was not as show as a separate room but a large room devided with a glass screen (306)
We were moved to a family room (217) but this had cockroaches. The manager was very kind and moved us to 221 a junior suit with private plunge pool. Even this had broken lights. and the sheets don't fit
Overall very friendly staff who tried there best to help buy it does need sorting.



  • Stayed November 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Austell, United Kingdom
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 15 cities Reviews in 15 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 4, 2012

We have just returned from our stay at the Seaside Resort and Spa and overall we had a great time. Looking at the other reviews I think you should ignore all the fab, rave reviews and also the ones that say it is terrible. While it is not perfect as some say, it is by no means the dive that others portray.

I agree that, compared to UK standards, it does not hit the 5* mark, but it is way above any 3* I have stayed in and as good as a lot of 4* if you take into consideration the laid back attitude that prevails in the Greek islands which is one of the reasons (along with the weather) we like them. The resort is well laid out and the grounds well maintained. There is a great mixture of size and style of accommodation which adds to the good look of the site and paths seem to nicely meander through. The whole place is clean and comfortable.

The restaurant has a good selection of food (although rarely really hot), drinks are plentiful, all the furniture (including poolside and terrace/balcony) is good quality and the staff work hard to make your stay enjoyable. However I would have not bothered with the included night in the Chinese as the selection is not that great and the head waiter in there was about the only member of staff we met that did not seem to understand the meaning of customer service. All in all I would say excellent value and everything we wanted from the holiday was there.

The few down sides were that some of the soft furnishings were starting to look tired; I would like to think that this was because we were there at the very end of the season. I agree that there is little entertainment, but then that is what we wanted, a quiet relaxing time. The fact that the resort is built on a headland makes for an attractive site but there is the disadvantage of climbing a lot of steps if you are staying at the top and want to use the bottom pool (see my comments under room selection) but this was not a real issue for us. Another thing worth pointing out is the room air con. I have to agree with others that they are not really man enough even for the temperatures at this time of the year. In addition, for economy, the A/C switches off if the room is not occupied so if it ever gets the temperature down it never stays there. Also, for some reason mosquitoes seem to be a problem.

Room Tip: If you don't want to use the family pool don't get a room at the top of the resort. There a...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oxford, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 31, 2012

Arrival- We arrived late and they had put on a selection of sandwiches for us- The staff were nice and friendly and took us to our room- we soon realised we had been upgraded to a sharing pool room with our own infinity pool which we shared with 10 other rooms- (32- 43)

Rooms- Our room was large and airy with a TV and mini bar. The room was cleaned every day and mini- bar re-stocked every 2 days with soft drinks.
We had a patio door leading out on to the sharing pool with 2 sun loungers and an umbrella. During our stay only about 5 of the rooms around the pool were occupied so some days we were the only ones at our pool!

Hotel- Well kept and clean surroundings. There are a lot of steps around the hotel, but there is lift access to most levels- except the beach.

Pools- There are 2 pools- a relaxing pool with a sun-deck and an active pool where the animation team put on various activities throughout the day such as aqua aerobics and water polo. Both pools have pool bars serving all inclusive drinks- and the active pool bar serving all inclusive food and ice cream as well.
During our stay it seemed the relaxing pool was busier that the active pool but there was still available sun beds at both.

Food- Great selection of food for all meals, self service buffet and drinks to order (all inclusive). Each evening there was a different food theme- however there was always a large selection of alternatives as well.
You also get one night free at the chinese which is great!

Bars- 3 bars around the hotel- 2 open till 1am with all inclusive drinks until 11.

VIEW- Amazing views and surroundings!! Sea views all around.

Entertainment- Great animation team with something different every night- optional participation.

Beaches- Below the hotel is a beach which there are 2 paths too- you can either get the lift to the lowest level of the hotel and walk down the road- or there is a path down from the relaxing pool. (5 min walk)
Quite pebbly but loungers and umbrellas are available and a few seaside shops and cafes.
We did not sit on this beach however we found a beautiful beach in the next cove- (20 min walk through the hotel grounds opposite and down the path the other side)
still pebbly but more secluded with a beach bar, loungers, umbrellas and a peddelo to hire.
We also walked into the main town of Agia Pelagia (45 min walk) where there is a sandy beach and many water sports.

Overall- If you are looking for a relaxing holiday then this hotel is great as its quite secluded.
Tip- We read a lot of the reviews before we went and its seems most bad reviews are from high season.
- October was still great weather- late 20s with a couple of 30 degree days!!

Room Tip: We stayed in room 42- Sharing pool room- (on the birds eye view of the hotel this is the second pool...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 24, 2012

We have recently returned from staying at the Sea Side resort. What can I say, it was just amazing.

We had started our holiday in another hotel in another resort but had to check out because the place was so awful. Thankfully we ended up at the Sea Side resort. From the moment we checked in, the staff were so helpful and welcoming and really could not do enough for you.
At reception we were told about our room and helped with our bags and shown to its location. It was spectacular. The view was amazing, the space was great for us and a baby, the bathroom was great. The room was clean and modern and really welcoming. I wanted to spend my holiday here.

Each day our room was spotlessly clean, towels fresh and sheets changed. A great luxury.

The restaurant was excellent. They offered such a choice of food and even offered early dinners with children if you wanted them. we didnt really do this but were always welcomed at a later eating time with our 15 month old. The food was fresh and plentiful and there was always something I wanted to eat. The wine also was by the bottle which for an all inclusive we though twas excellent. The staff were fantastic and so happy to help.

This hotel is in no way over run with children. There is a good mix of groups, couples and families and from chatting to guests, it seems the hotel caters excellently for all of these types of people.

The pool areas are lovely and you go lovely frech towels every day. My only complaint about the pool area is that it was a little slippy so had to be very careful with a little person.
The pool bar and snack bar were also excellent, providing yet more food and drinks.

Atfer a horrible first few days in Crete, this hotel really made us have a memorable holiday experience. We will definitely be back.

Room Tip: Rooms 89-91 have the best views
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 23, 2012

My wife and I had a fantastic relaxing stay at the Seaside Resort Hotel last week (14-21 October 2012).
We arrived 23:30 on Sunday evening and were efficiently checked in at the desk. The manager at the desk even had prepared sandwiches for us as they suspected that we may not have eaten.
We were shown to our junior suite room which was spacious with open plan bath (jacuzzi), separate shower, safe, fridge (with drinks - restocked every 2 days with soft drinks and water - part of all inclusive deal), bath gowns and slippers. The sea view from our room was beautiful. We had been to other 4/5 start hotels in Corfu previously, but this is the best room that we have had.
Rooms were cleaned every day.
The food in the restaurant was absolutely fine for us... for lunch and evening meals there were plenty of salads/cheeses, cooked meals with variety of vegetables, meats, pasta, deserts and fruit., and outside there is a pizza oven with pizzas made to your requirements. Wine is served with lunch and evening meals. Breakfast always had the essential cereals, bacon and eggs and freshly squeezed orange juice , or you could have your own omelette made to order. You would have to be very picky if you could not find something you liked to eat.
The 2 pools were well maintained and clean with poolside bars close by.
Although the beach is a walk down some steps, and the sand more 'shingly' than soft sand, we stayed mainly around the hotel pool area where there were always plenty of sun beds (no need to reserve with towels when we were there).
The gardens, plants, flowers and grounds of the hotel were kept clean and tidy .
As for the staff, we found them polite and always helpful. In fact we have to say a big thank you to Eva (Reception) Maria (Pool Bar), Dimitris (Main Bar) and the Manager Kalaitzis.
On our last day, we managed to get the checkout time changed to 7pm as we had a late evevning flight - this was well worth the additional 30 Euros so that we could use the room and all inclusive facilities. In fact, the manager arranged for us to have our evening meal early, and let us know when the taxi had arrived at reception... nice touch!
To summarize, it was a relaxing stay, a well maintained hotel, great location, good food, very helpful staff, and just what we needed.
We would go back again!

Room Tip: Junior suite with sea view was nice and spacious
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about CHC Sea Side Resort & Spa

Address: Mononaftis Area, Agia Pelagia, Crete 71500, Greece (Formerly Sea Side Resort & Spa)
Location: Greece > Crete > Heraklion Prefecture > Agia Pelagia
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 Spa Hotel in Agia Pelagia
#1 Family Hotel in Agia Pelagia
#2 Romantic Hotel in Agia Pelagia
#2 Luxury Hotel in Agia Pelagia
Price Range (Based on Average Rates): $$
Hotel Class:5 star — CHC Sea Side Resort & Spa 5*
Official Description (provided by the hotel):
Sea Side Resort & Spa is one of the best hotels in Crete; it combines affordable holidays in luxurious settings, natural gardens, all under the sea breeze of the Aegean Sea. Friendly staff, great accommodation, attention to detail; all these ensure a memorable holiday to all of our guests. Sea Side Resort & Spa is a great way to spend your Greek holiday. ... more   less 
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Also Known As:
Sea Side Resort And Spa
Sea Side Hotel Agia Pelagia
Sensimar Sea Side Hotel
CHC Sea Side Resort & Spa Crete/Agia Pelagia

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