Hotel Royal Castle is a 4-5 star property with unfortunatley 3 star service and attention to detail. The building, rooms, restaurants and facilities are really top notch and high quality,easily 4-5 star quality. However the service and staff from the front desk to the restaurants is not of the same standard. Not horrible, not rude, just not in line with the high quality surroundings. I still would highly recommend it, but patience is needed when dealing with the front desk and other staff. This may be picky, but as an example one of the main restaurants is an excellent venue and the food and wine list was extensive and impressive. However the wait staff did not know how to properly pour the wine and did not check to see if we needed refills. Another example was that I called down to the front desk to request a late checkout and I was told by the very busy front office staff that it would be better for me to come down to the front desk and explain my request.
I sound like I'm being overly critical, I'm not. Like I said, I HIGHLY recommend this property. It's a new property and the staff just needs proper 4-5 star hotel level training and experience then it will rate a 5 star rating from me.
- Official Description (provided by the hotel):
- Located on a mountain hill Royal Castle Hotel & Spa offers a beautiful view of the bay. Designed with the intention to turn Royal Victoria Club Elenite into a fabulous place to relax even for the most discerning tastes, the hotel promotes the hotel business in Bulgaria to a prestigious position and is a true landmark in every sense of the word ... more less
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- Also Known As:
- Hotel Royal Castle Elenite, Bulgaria - Burgas Province