We arrived late on a Saturday night and the hotel had prepared us some cheese rolls, fruit and bottles of water, basic but nice. when we checked in they asked us for our passports, wasn't very happy about that, especially as we were all inclusive, so it's not like we were going to run off without paying for the bar bill!
It was a 3star hotel, nothing more, nothing less. The rooms we found to be clean, but basic. Our balcony had a lovely view of the mountains. Great shower, very powerful.
For the first three days we were without running water in the whole resort due to a power cut in the next town. The hotel coped well, they supplied us with unlimited bottled water from reception and kept our toilets clear.
We were supposed to be all inclusive but the availability times for drinks changed daily, and there was nowhere to get a snack when we got back from skiing in the afternoon. We booked with Crystal, so read your fine print.
We thought the food was fine overall, we could always find something nice to eat, but don't expect the food to be hot, Bulgarians have their food warm.
We got what we paid for, we got a fantastic cheap deal, as long as you go with an open mind and realise that you're in a foreign country where everything is done differently you'll be fine.
There were other english people at our hotel that expected things to be just like home.
Great location for nightlife and regular caoches to the piste which is about a 10 min drive away.