This resort is under new management and I must say, they are definitely on the right track. We arrived from our flight in San Jose by rental car. If you are visiting Costa Rica, I highly recommend a rental car 4x4. It gives you pure freedom. When we pulled up (and I mean up because you have to 4x4 up the mountain on a beautiful drive), we were met by Reiner, who warmly welcomed us and grabbed our bags. After introducing us to the resort, we were given a welcome drink by Victor. Victor then escorted us to our jungle villa. Everything looks just as it did on the website. The villa was awesome! So was the pool. The food was simply amazing. Understand, this is a luxury resort, so you are going to pay a premium for services and food but you will be happy with your return on investment! We ate every nite at the resort and could not get enough of it! They have their own waterfall on property which was fun to hike to and play in the falls. Just astounding.
On a more personal note, Victor and Harold make this place. I would return simply because they are there. They took care of every single little detail. They work VERY VERY hard and earn their pay. My wife and I are most appreciative of their level of attention.
This is NOT a family resort. Do not bring your kids because I chose this place as a more romantic setting. Kids kill that so come without them! If any of you reading this want to ask me more info about this place, I will be glad to help. I plan to go back again very soon!