This place is beautiful. The sounds of the jungle, the trees, the birds, the scenery and the buildings themselves are all lovely.
For us, particularly when paying this kind of price, we want more out of a resort than just great scenery. We've been lucky enough to stay at some amazing boutique resorts around the world, so maybe we're just spoilt, but I found this place to be lacking in some important ways.
We felt there were many things that could be improved. I will list a few of them here:
- Management: the resort's manager sat near the pool everyday, working on his laptop. He also conducted business meetings every day in the same area. I heard all about staff issues, invoicing issues and even witnessed a meeting about a villa sale - including all the contractual points & prices, including profits & how profits might be improved!! I thought that was really unprofessional and was the last thing I wanted to hear when relaxing around the pool on holiday.
- the villa: Perhaps I expected too much, but before arriving I imagined a villa surrounded by jungle, private & secluded, quiet & peaceful. This wasn't what we found. Our villa was within a few feet of the car park & within a few feet of the next villa. At night & early in the morning we were bothered by car headlights shining straight into our room and could hear the conversations of the people exiting their cars. Luckily the people next door to us were very quiet, but we heard them chatting a few times, just because they were so close.
- Service: although the staff are sweet and are trying their best, they obviously lack experience at this level and often seemed out of their depth with simple requests.
- Food: during our stay, food options were very limited. Whether breakfast, lunch or dinner, there was no menu and options were given to you verbally only. This may just be a personal preference, but I like to sit and look through a menu. For me, that's part of the experience of having a meal. Also, and I think this is particularly important, you are not given any idea of the cost of the options until you check out & pay the bill. There were a few unpleasant surprises at that point for us. Particularly when, because the options were very limited, I often found myself having something to fill me up, rather than something I'd really enjoy. The standard of the food ranged from average to very good.
I don't enjoy finding fault with our stay because Costa Rica is a beautiful, friendly & amazing place, but Tripadvisor is an invaluable tool for me when booking holidays & I hope this review is helpful to others considering staying at Oxygen Jungle Villas.
On the plus side, we enjoyed the gorgeous pool, the lovely little trail into the jungle, the good coffee, the wildlife, the jungle sounds and the comfy beds!
Choose a jungle view.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for your review of Oxygen. We are very sorry to hear that you did not have a perfect stay during your time with us and address your points below.
Management: We agree that it is unprofessional for you to overhear staff issues and business transactions in relation to the hotel and we can assure you that this will not happen again.
Villa: We are continuously striving to improve privacy of the villas and have been planting additional flora for a while now which, as time passes, will increase the privacy more.
Service: When you were visiting we had a couple of new staff members so this may be why they seemed less experienced. We also like to do our best to hire Costa Rican nationals to support the local economy which usually takes a bit more training on our end. We apologize for the staff not seeming experienced enough, this is something we will definitely look into and address.
Food: Also while you were visiting we were transitioning to a new chef who was designing a new menu while you were staying with us. We are happy to announce that the new menu has been prepared and is now available to all of the guests. Again, we apologize to you for this inconvenience. We agree that you should have been made aware of the cost of your food beforehand and we have spoken to the staff about this.
We are glad that you enjoyed the conformable beds and beautiful nature that Costa Rica and Oxygen has to offer.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.