First of all, this hotel is beautiful, that being said, it could be anywhere in the world which specifically was not something I consider a plus. Maybe we were spoiled by the locally owned hotels we stayed in before we got here... I don't know. In general, this hotel had a lot of hype to live up to, and not to be a downer, but it was underwhelming in almost all aspects.
The road there is pretty bad, as everyone says. But their directions are crystal clear, and we got there without any wrong turns or confusion and this was in the rain.
When we arrived the check in process was pretty slow (like 30 minutes slow) and the couple who arrived after us were taken to their room first, after a five hour drive I was a little irritable about that.
When we did get to the room it was lovely, not as private as we had hoped for though, because we could hear every word spoken by the couple in the villa next door... and I'm sure they heard us too, not a plus on a honeymoon :) and we did specifically mention that it was our honeymoon and we wanted something private in the reservation. On the plus side the view was great, and the deck area in front of the villa is a really awesome space to relax privately and just enjoy the sounds. I like that they use refillable shampoo and soap dispensers because I find it ironic that a lot of the "green hotels" still use disposable packaging for their biodegradable toiletries. The cleaning staff cleaned our room from top to bottom every day, but they never refilled the coffee or gave us more creamer when we ran out. I was bothered by the amount of birds that flew into the glass windows every morning. It was really loud, and it killed our mood when it happened. We told the front desk that they should put up those stickers (like everyone else does) but they said it didn’t work… really?
We decided to join Oxygen for their special dinner our second night, and I think this was the most disappointing meal we had in Costa Rica, not to mention insanely overpriced. I will note that I don’t eat seafood, which I told them beforehand. I think they took that to mean that I wanted an American style chicken dinner because what we got was: a starter of one tiny toast with a large bowl of spinach dip (think Costco style, but from scratch), breaded chicken with ketchup and fresh tomatoes on top, broiled potatoes and pumpkin, and a slice of cheesecake for dessert. I was soooooo disappointed. Especially since I speak fluent Spanish and that enabled us to have some fantastic meals at the local restaurants for a lot less than this one. Needless to say we did not join them for dinner again, even though we were asked every day. Instead we went down the hill to eat lunch, go to the beach, and then ordered some food to go on the way back up.
I think the best feature of this hotel is by far the pool. We made a point to swim there every day. The view is amazing, better than from the villas, and I recommend that you bring binoculars if you are going because you can see the whales from the pool with them.
Overall we probably won’t be recommending it or coming back.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.