We visited Hotel Gautam 1 week back and this was our first attempt for a resort in Mahabaleshwar other than MTDC :-) So for us, the experience was good anyway.
The best part of this resort is view from the garden. It is the valley between the Panchgani-Mahabaleshwar road and the Wilson Point hill. It is a lovely view. Lot of sit-outs chairs arranged there to enjoy the view. This is the best area of the resort. Lot of games for kids to play, a swing to just sit and enjoy. You can ask for a tea/coffee and relax.
Rooms are OK. We had opted for poolside room. Those are the only rooms that are not renovated yet. Otherwise the superior rooms are renovated and those look great. (Didn't see from inside though) Rooms are clean and comfortable. Bathroom was clean. Necessary things were provided. Although, one day we got hot water but did not get on the other. The phone was not working in the room so had to walk upto reception to inform about it.
We did not opt for meals package and did not have lunch or dinner as well there. We had a breakfast though and it was nice. It had a lot of items and it tasted nice.
Hotel service was good. no issues in that.
Car parking can be a challenge if the hotel is full.
For the weekend we stayed, there was a magic show arranged on both nights. So it was good for kids.
The resort is very near to Wilson Point.
Overall, nice stay. Good small property with nice valley view.