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“Over the moon with our stay” 4 of 5 stars
Review of Keys Resort-Ronil

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Keys Resort-Ronil
3.5 of 5 Resort   |   Baga, Baga 403516, India (Formerly Ronil Beach Resort)   |  
Hotel amenities
Ranked #4 of 18 Hotels in Baga
Bristol, England, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“Over the moon with our stay”
4 of 5 stars Reviewed March 29, 2013 via mobile

Just returned from goa after a two week stay, on arrival to the ronil we were swiftly checked in and shown our room we - well my other half wanted a pool view so we requested to change and as soon as a room was available we were changed with no fuss with assistance with our luggage rooms were standard but fine for what we needed it for, after all we would only be using it for a short period of the day, the main pool was large enough for a large group of people to use at the same time and there's a smaller quieter pool around the other side of the restaurant both pools could do with a filter system to help clean the water a bit better - but both pools were fine to use. Food in the hotel was great none of our party had "Delhi belly" while we were staying we ate alot in the hotel for breakfast, snacks and evening meals on arrival we were presented with 6 meal vouchers which was a lovely surprise, my favioute evening meal was barbecue steak it was sooo yummy I asked for it over and over again which they did even though it was only a chef special on a Sunday. All the staff were fabulous devidis a waiter was sooo great he was always smiling and having a joke with us all the time nothing was ever to much for him all staff were great always willing to help. Key resorts are/have taken over ronil and are due to be renovating so I'm excited to see the changes they will be making but I really really hope they keep the same staff because they are the people you see on a daily basis and are the ones that overall make your holiday, they also need to get some more sun beds because other guests were claiming ownership of them( guests were normally the ones who came for long periods of time) we had to get up at 4am to put towels on one day to be certain we got 2 sun beds lol, during the renovations I hope they upgrade the mattresses as they are a bit hard and it did cause an issue with sleeping but once you get use to it they were ok, they had a few cats on site which we were told it was a neighbours cats but one in particular a mum had her baby and they'd stroll around together they don't bother you but it's lovely to watch her teaching get young new tricks, the loation of ronil was great taxis just outaide but always agree a price before you get it tony and Len were good drivers to use, 24/7 shop opposite the hotel good for when the bar shuts and 2 mins away was titos lane which leads to the beach and also had lots of shops down there I could go on forever about how good the loaction and the ronil was but overall we had a fantastic holiday and we will be returning we'd like to find out for defiant what changes will be happening at the ronil- regarding staff and the hotel itself and also when it will be fully completed so we can plan our return! Well done everyone at the ronil we luv you! :D

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dennis_DCosta, General Manager at Keys Resort-Ronil, responded to this review, April 1, 2013
Dear Guest

Thank you for taking the time out to give your feedback on your recent stay with us.

We are indeed happy to note that you had a excellent stay. We at the resort endeavor to ensure all our guests have a wonderful experience during your stay with us.

Thank you for appreciating the service of our team members and Devidas in particular.

I am glad you enjoyed the food and the choice available at the resort. As correctly mentioned by you we shall be upgrading the resort and shall look into the points addressed by you.

We look forward to seeing you again next year at our resort.

Regards


Dennis D'Costa
General Manager
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478 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (169)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 27, 2013

just return from ronil beach resort hotel was very nice second time here hotel was kept very clean ,breakfast was nice with a lots of choice of food we had room v 35 and our friends were v36 at the back of the hotel and thought it will be quiet how wrong we were below was the hotels generator as we had power cuts every night this cut in to keep the power on made us jump at 2 in the morning so lack of sleep, was told this happen a lot .there is plenty of places to eat fire/and ice .laze days cafe plus the titos bar at the bottom of lane was a good place for drinks treble measure for single price BAD the beach was filthy dogs mess/broken bottles every were no one to clean up was there for days the shack shining star was great for food and service we found out that the indian government was talking of increasing the visa to 200 pounds each SO CHECK BEFORE BOOKING YOU HOLIDAY when coming home the rep did say they are looking at charging 40 pounds at the airport if you were going for 1/4 weeks but when this happens is any bodies guess overall a nice place to visit they are doing a lot of work in the hotel doing it up all over plus the road is being widen at lot for cheapness u cant beat it you can live on 200 a week a pint of kingfisher for 1.20 not as strong as ours unless you go for the strong one 2.0 pounds but you only need 2 to get merry

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dennis_DCosta, General Manager at Keys Resort-Ronil, responded to this review, April 1, 2013
Dear Guest

Thank you for taking the time out to give us your feedback on your recent stay with us.

We are happy to note that you enjoyed your stay on your second visit and appreciate the cleanliness and choice of food and the breakfast.

I have noted your feedback on the noise and shall look into the same.

We do hope the increased visa prices do not deter you from returning to Ronil and Goa next year.


Regards


Dennis D'Costa
General Manager
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Gold Coast Australia
Senior Contributor
48 reviews 48 reviews
23 hotel reviews
Reviews in 25 cities Reviews in 25 cities
93 helpful votes 93 helpful votes
4 of 5 stars Reviewed March 24, 2013

Spent a few days at the Ronil Resort.
Great Position in Baga with almost every thing within walking distance.
Many Restaurant's around locally to choose from.
Short walk to the Beach via Tito's Lane.
Rooms average, but very clean, made up daily with fresh sheets and towels etc.
Two swimming pools that were well maintained.
Breakfast was great with a great choice, found dinner a bit expensive however we did have entertainment thrown in great music.
No problems with security, my laptop was out on the desk most of our stay and nothing was ever a miss.
I believe that the Ronil should provide Full in room Tea and Coffee making facilities, and with Wi-Fi availability to all rooms even if it is chargeable for this service.
Presently it is available at a small affordable charge in the lounge/reception area, but not in our G - Block.
Similar hotels in that price bracket do provide theses facilities for their guests.
Overall we enjoyed our stay and will certainly be back next year.
Friendly staff and Great Service.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dennis_DCosta, General Manager at Keys Resort-Ronil, responded to this review, March 26, 2013
Dear Guest

Thank you for your feedback on your recent stay at our resort.

We are indeed happy to note that you enjoyed the hospitality at our resort including the facilities, service and food.

the prices of food in our hotel have been perceived to be high when compared to outside restaurants because we include taxes in our printed prices. Local restaurants make manual bills and avoid payment of taxes in most cases.

We would like to inform you that by September we shall be having Tea coffee makers in all our rooms and also that we have increased our Wifi availability to our pool side, restaurant and pool facing rooms.

We look forward to having you back at our resort and thank you once again for your feedback.

Regards

Dennis D'Costa
General Manager
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Mumbai (Bombay), India
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 15, 2013

Very conveniently located !!! If you are in Baga then this is a good place to stay.It is very close to the beach, shopping area, and the nightclubs. There are two swimming pools. The rooms are basic but comfortable. The breakfast spread is good and will apeal to everyone. The tariff is a tad bit expensive, but then considering the location its OK !!!

Room Tip: Opt for the swimming facing rooms.
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  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dennis_DCosta, General Manager at Keys Resort-Ronil, responded to this review, March 16, 2013
Dear Mr. Balan

Thank you for taking the time out to give us your feedback on Trip Advisor

We are glad to note that you had a pleasant stay and enjoyed the resorts lovely location and food.

The resort is indeed very centrally located to the popular tourist spots and hence a popular choice for many a guest like you.

We thank you for your patronage and look forward to having you back with us.

Best wishes


Dennis D'Costa
General Manager
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North Yorkshire
Top Contributor
89 reviews 89 reviews
37 hotel reviews
Reviews in 39 cities Reviews in 39 cities
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed March 15, 2013

We had 5 weeks at the Ronil in January and February and had another great holiday. We have been coming to this hotel for the past 16 years and now it is under new management I do feel it has been refreshed. The hotel must have considerable attractions as there is a hard core of regular guests some of whom have been customers for longer than us.
Apart from one or two minor issues the food in general was very good and in fact in my opinion was better than last year. Ganesh, the tandoor chef, was excellent with the quality of the food he produces. The kitchen chefs consistantly produce excellent local indian dishes. However I did find that some of the continental dishes were pretty ordinary.
Having been to the hotel so many times I know most of the staff by name. There are too many for me to single out individuals but from Pradeep (the head captain in the restaurant) to all the waiters, reception staff and housekeeping staff, they are all excellent and could not do enough for us. The service we received was second to none. For me it is the staff who make this hotel.
I do appreciate that the fabric of the hotel has become tired and does require some work on it. I found the new Manager Dennis DeCosta very approachable, well informed and gave the impression he is willing to listen and take in the views of guests. However with the Hotel due to undergo renovation and refurbishment in April I do hope that Mr De Costa and, probably more importantly, his seniors do bear in mind the many views that I know have been expressed to him both personally and on this web site. I do appreciate it must be a fine balance bringing in the new whilst retaining all that is good of the old. I only hope they get it right.
However, all that is for the future. As for this year, all was good again.

Room Tip: Rooms on the front are noisey
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dennis_DCosta, General Manager at Keys Resort-Ronil, responded to this review, March 16, 2013
Dear Guests

Thank you for taking the time out to give us your elaborate feed back on your recent stay with us.

We at the resort thank the both of you for your continued patronage every year and look forward to meeting you again next year.

It was a pleasure meeting you both during your stay at Ronil.

Thank you for complementing all the associates especially Ganesh and Pradeep. The associates truly are the cornerstone of this lovely resort.

We do hope you will like the changes on your next visit and look forward to seeing you both again.

Best wishes


Dennis D'Costa
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 15, 2013

Stayed there during March 2013. The location of the resort / hotel is excellent if you are looking to stay in Baga / Calangute in Goa. However, the exteriors are quite deceptive when it comes to room quality. This might be one of the few hotels with decent size swimming pool in that baga-calangute patch. However, the cost of room does not make up for the that. The staff is courteous, however do not expect same attention as they might give to foreginers.
You might be better off finding similar room nearby for much less unless you need to have swimming pool. Breakfast quality is decent. Evening entertainment programs are nice as well. The resort might be good if you are travelling with family though Baga is not a family place.

Room Tip: Choose rooms which have better view to the pool / open area or towards road. Other rooms can get a b...
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  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dennis_DCosta, General Manager at Keys Resort-Ronil, responded to this review, March 16, 2013
Dear Guest

Thank you for taking the time out to give us your feedback on Trip Advisor.

We are Glad to note that you enjoyed the facilities of the resort especially the pool, the food and the entertainment.

I have noted your feedback on the lack of lighting in the room and we are looking at addressing the same when we go in for refurbishment later in April 2013.

Let me assure you, we treat all our guests equally and do not show favor to any particular nationality.

The rates of our resort are in line with other resorts with similar facilities and categories.

We thank you once again for your feedback and look forward to having you back on your next visit to Goa.

Regards

Dennis D'Costa
General Manager
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bristol
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 13, 2013

just got home from a fantastic 2 weeks away in the ronil beach resort. we were delayed going out by two and a half hours, which by the time we got to the hotel we were shattered. as we got into goa we thought what have we put our self into. arrived at Key Resort Ronil and first impression was this looks really nice. got to our first room V24 and i wasnt happy. we accepted it for the night and next morning we went to see if we could move. reception said speak to Austin which we did. we were not able to move straight away but when we did what a difference. we were then given B5 and we were over the moon. view was fantastic room was good enough for our needs. the bathroom needs to be more modernised. we found the bed was hard and couldnt sleep well for two weeks. air con worked but not that great, door bell sounded like a fire alarm. we just hope that they make little changes to make the room better. maybe new mattresses which would be a great start.

pool and restaurant- pool was good, bottom very slippery and also had alot of bugs in, it needs a decent filter system in it along with re-tiling and maybe acouple of pool lights for the evening time. sun beds were like gold dust people were paying the pool man for him to save him them a sun bed, which needs to be addressed.

restaurant- well i will start with the staff, absolutely FANTASTIC especially Devidas, amazing man. all staff just couldnt do enough. Breakfast was ok............ there was never enough to make a full english breakfast would be great for more variety. omlette's was good freshly cooked. i would of loved to try the indian breakfast but there was no detail of saying what it was and what was in it.
rooms cleaned- great how you can choose if you would like your rooms cleaned or not. you can have it cleaned on a Daley basis.

beach- short distance away along tito's lane, best exchange rate was second one along tito's lane under the stairs hidden away. amazing sunset must see.

i would love to come back to this hotel, little things need to be done for the better, the hotel has great potential and i would love to see pictures or updates of whats been done.

it would be a big shame if the staff were changed as they made our holiday.

Room Tip: do not accept a room on the front unless you can sleep with lots of beeping, A,B,C,D blocks are grea...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dennis_DCosta, General Manager at Keys Resort-Ronil, responded to this review, March 14, 2013
Dear Guest

Thank you for posting your feedback on your recent stay with us at our resort.

I am glad that the both of you had a great stay and thank you for appreciating the service at the resort and in particular that of Devidas.

I have noted your points on the pool cleanliness and shall have the same addressed.

We do agree that we do have a limited number of pool beds which are much in demand.. I have noted your comment on booking of beds at a price which I will definately look into.

Let me assure you, we value the associates at the resort and I am sure you will see them all here again on your next visit.

Room preferences are a personal choice and hence what is good for one might not be good for the other... Many a guests love the rooms mentioned by you as avoidable.

We shall be refreshing the rooms and the public areas towards the end of April.

We thank you for your feedback and look forward to having you back again.

Regards

Dennis D'Costa
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Keys Resort-Ronil

Address: Baga, Baga 403516, India (Formerly Ronil Beach Resort)
Location: India > Goa > Baga
Amenities:
Bar / Lounge Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Baga
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Keys Resort-Ronil 3.5*
Number of rooms: 125
Official Description (provided by the hotel):
Ronil is centrally located in Baga and in close proximity to the famous night spots like Tito's Mambos and Kamaki... It is right where the action is. The resort has 2 swimming pools and our refurbished restaurant serves arguably the best Goan food in Baga. One must try the Stuffed Crabs and the Prawn Balchao for sure besides the usual favourites of fish curry and prawn curry... ... more   less 
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Also Known As:
Ronil Beach Hotel Baga
Ronil Beach Resort Goa
Ronil Beach Hotel Goa
Ronil Beach Resort Baga
Ronil Beach Resort Calangute
Keys Resort-Ronil Goa/Baga

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