The hotel is a beautiful old building and the outside is full of charm. The reception area is small but adequate. It gives a three star impression. The person behind the desk does much more than reception so sometimes there's no one to be found. But there is a bell, and they come as quickly as they can. I didn't have to wait long. The reception people are friendly and very helpful with storing bags etc.
The corridors to the rooms are a maze of left turns and right turns, through multiple doors and up and down many large and small sets of stairs. It's odd to walk down a hallway through a door and up half a set of stairs only to go through another door and down half a set of stairs. Carrying bags in and out is a pain. But it is the original design so to preserve it is important. They were kind enough to put my bag in my room for me. But when I left, I carried it out myself and it was a challenge up and down the multiple staircases in high heels and opening all the doors along the way. They probably would have sent someone to get it for me had I asked, which I didn't.
My room was tiny and very basic, with sixties or seventies decor (brown laminated woodgrain look with bits of chipboard peeking though from underneath the broken bits of laminate). The bed was obviously very old with a basic mattress and spring base. It had an old white bedspread on the bed. The photos on the website look much better than real life. But everything was clean. The windows are traditional sash windows with all the problems that go with them, including serious drafts that were so bad I had to stuff the towels in the window frames. But the hydronic heating worked well to compensate somewhat. The bathroom was tiny but clean. There was no soap, which I found strange. Lucky I had a bar in my bag. Everything in the room worked, but it was all quite run down. Strangely, the kettle didn't fit under the tap, so I couldn't fill it. Very odd. I could have used a glass and tipped water in glass by glass if I was desperate. I wasn't that desperate.
The buffet breakfast was very nice, and the breakfast room is lovely in a three star kind of way. The open fires were beautiful and really supplied the ambiance in droves. I really liked it. The woman serving breakfast on the day I was there was quite rude, like I was disturbing her, which was disappointing. Everyone else was nice though. She was the very notable exception and she did singlehandedly bring down my overall service score unfortunately.
The location is excellent. In the middle of Richmond, near shops and restaurants and convenient to transport.
Overall, I thought it was perfectly fine for a night or two, particularly for the price. I paid around $140 per night, which is good for this location. I felt safe, the heating was good, my room was clean and most of the staff were very helpful. You wouldn't stay for a two week holiday unless you were strapped for cash. The rooms are too depressing for a long stay. But for a couple of nights, for central, affordable accommodation, it was fine.
- Official Description (provided by the hotel):
- Richmond Hill Hotel is a 45 room B&B style hotel, offering a range of accommodation options. We offer value and friendly and efficient service. ... more less
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- Also Known As:
- Richmond Hill Hotel Greater Melbourne