While the rooms were undeniably beautiful my entire stay was ruined by the worst service I have ever experienced in a hotel and nasty follow up encounters. I booked this accomodation for a special occasion. When we arrived it took us 20 mins to get in because no one would answer the door or phone. While we were there we consistently tried to call reception but the phone was never answered. I did however hear someone chatting on the phone when we were finally let in which suggested they were simply ignoring their call waiting tone. Foxtel and wireless did not work. We called reception no less than 25 more times during our two night stay and not one call was answered. When we went to leave we finally found the owner who apologised for not seeing us before then. When we explained that we couldnt get through on the phone she was angry rather than apologetic ( mind you she was on the phone again at the time) The next week I was charged $50 for 'using' the second bed in my room. I was never advised not to use this bed. Further to this the bed had been sat on not slept in. The reason they charged $50 for the 'use' of this bed was they apparently had to change the sheets. In 5 star accom I would expect that these sheets would be changed anyway incise someone slept in, and then re-made the bed! I am privileged to frequently stay in 5 star accom for work and never in all my stays ( which cost less than this place) have I ever been ignored and then spoken to as badly as I have here. I would not recommend this place to anyone.
- Also Known As:
- Andre's Mews Richmond, Greater Melbourne
- Official Description (provided by the hotel):
- Ideally located in popular Richmond - bordering Melbourne CBD - Andre's Mews Luxury Serviced Apartments provide short/long term Luxury Accommodation for the more discerning traveller . Offering a choice of one or two double bedroom apartments, each containing one or two bathrooms, powder/laundry room, kitchen, living and dining rooms. All contain central heating and air conditioning, Plasma TV/DVD/CD,Internet connection. Private courtyards/terraces plus communal courtyard. ... more less
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