I normally try to find a positive with everything, but with this hotel, I found nothing to be positive about. We arrived on the Friday to be greeted by a freezing cold room, no working lights and no hot water. When we tried to find someone to complain there is no one around. Saturday morning, we woke up to find a continental breakfast of half a loaf of bread and that was it. No yoghurts, no cereals, no orange juice. We went out for the day and returned Saturday afternoon. The heating had been turned off and once again, there was no hot water. Once again, with no one around to complain too we decided to come home a day early. Once returning, we complained via email to the manager, who was not only rude and aggressive in his email but laughed off our complaint and said that he was not willing to refund our second night, even though we didnt stay becuase of all listed above. Avoid if you can!!!
- Also Known As:
- Riverview Lodge Rochester Kent