Been visiting this hotel (bar and restaurant only) for years as I'm local to Broadstairs. Recently the service and cleanliness has gone down hill. Perhaps it's cos I'm a female over 50, but I'm certainly invisible when it comes to getting served! Added to this overall service is poor, tables rarely cleared and cleanliness of toilets is poor, particularly the toilet on the ground floor. In my opinion, staff are wearing a uniform that is dull and uninspiring. I know other locals feel likewise. Would complain to management but have been told by other locals that no notice is taken in Broadstairs or at head office. It's busy now so it's packed but they need to rely on us in the quieter months.mCome on Shepard Neame...up your game! On th positive, the menu while limited is usually of god quality.
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- Also Known As:
- Royal Albion Hotel Broadstairs, Kent
- Albion Hotel Broadstairs
- Hotel Broadstairs