As many people may know Matlock Bath is full of chip shops, so there's many to choose from! If you didn't know, you do now!
As the weather was so nice, we decided to have a drive out, call into a few garden centres, then park up at Matlock Bath. As usual, on a Sunday, the place was heaving, the atmosphere jovial. It was Mother's Day too and many families were making the most of the wonderful weather.
We decided we'd have a bite to eat, and sit indoors, so we walked a short distance and came across Kosta's. Wished we had carried on walking!
There was quite a few available seats, and a few taken, so I sat down whilst my partner ordered, tea, coffee, one mini fish special (fish, chips, mushy peas, slice bread/butter) and fish cake and chips. Price £7.80. Many of the fish and chip shops were advertising mini fish specials for £3, with a drink, £4. So the price charged was on par with others in Matlock Bath.
The staff did not seem to know what they were doing, a lot of people were waiting for their orders.
After ten-fifteen minutes the coffee was brought out, we told the waitress we'd also ordered a tea. This came five minutes later. After nearly thirty minutes our food was brought out, but the waitress forgot the cutlery so had to make another journey. We then asked for ketchup, the top was loose and a great big splodge was squirted on one plate, thankfully at the side not on the food! None of the staff asked any customer if everything was alright, so zero customer service.
So really our experience was not a nice one. Quite a few customers were grumbling as to the long wait for food.
Think the owners/management need to rethink their service. Instead of shouting out, who's ordered this that and the other and customers getting wrong orders, why not give the customer a raffle ticket with each order, then you only have to call out the number, giving personal, faster service. If not a raffle ticket, a number that can be placed on the table so people can get their correct orders.
I've given one star as you can't leave a zero. Don't think we'll be back to Kosta's in a hurry, there are many more cafes/restaurants to choose from who cook tasty, hot food in a reasonable time, not over half an hour for a simple, traditional meal.
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