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“Un peu surfait” 3 of 5 stars
Review of Hotel Cailler

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Hotel Cailler
4.0 of 5 Hotel   |   Charmey 1637, Switzerland   |  
Hotel amenities
Ranked #1 of 5 Hotels in Charmey
Lausanne, Switzerland
Senior Contributor
34 reviews 34 reviews
32 hotel reviews
Reviews in 28 cities Reviews in 28 cities
51 helpful votes 51 helpful votes
“Un peu surfait”
3 of 5 stars Reviewed January 7, 2012

Hôtel un peu surfait et cher pour ce qui est proposé. Notre chambre était jolie mais la déco et les meubles sont un peu démodés et manquent d'originalité, pas à la hauteur d'un 4 étoiles.

  • Stayed February 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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191 reviews from our community

Traveler rating
    68
    79
    25
    13
    6
See reviews for
26
106
2
11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Lausanne, Switzerland
Senior Contributor
48 reviews 48 reviews
48 hotel reviews
Reviews in 43 cities Reviews in 43 cities
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed January 3, 2012

I spent a night at the Cailler during a seminar and was not fully convinced by this hotel.

As the seminar was organised by my employer I luckily did not have to pay myself for my room and I am unaware of the rate charged to my employer. However the official rates are indicated in each room and the price I saw for my room was far too expensive for what was on offer.

The hotel itself is well located in the little town, with nice views over the region. Another plus side is the direct underground connection to the spa-swimming pool, meaning you could simply walk there from your room in a bathrobe.

The room we were given is located in the "wrong" side of the hotel, i.e. on the northern side. It has no view at all, little sunlight and no balcony. The room is of reasonable size but certainly not large and, although clean, it did not feel particularly crisp or fancy, and some details (some lamps out of orders) were not acceptable for a hotel this category. Nice Nespresso coffee machine in the room but each coffee you make out of it will be charged at a ridiculous price. Oddly enough, the bathroom felt considerably more modern than the room itself and was actually quite good (and very clean).

Staff was professional and polite, but food and drinks were also overpriced.

Overall, the hotel is fine, the rooms on the good side (with view and balcony) might be attractive, but the general level does not justify the official rates.

  • Stayed November 2011, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
geneva, switz'd
Senior Contributor
42 reviews 42 reviews
31 hotel reviews
Reviews in 32 cities Reviews in 32 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed November 6, 2011

This hotel has charm and is great for access to the thermal baths in Charmey. The staff were very friendly and helpful and the hotel has nice friendly touches like two playrooms for older kids, and a quiet sitting area on the third floor, with a nice view and plenty of reading material. The evening buffet and breakfast buffet were both very varied and generous!
the hotel was however slightly overpriced and I'm not sure it's worth its 4 stars. For instance, access to the baths was included in our weekend package but the baths were full most of Saturday so we couldn't actually use our pass to the baths on that day. Also, there was a strange lingering smell of fried food in the elevators and passageways. And in the bathroom the ventilation passage provided a good earful of what was happening in the bathroom below...
Still, overall it was a lovely stay in a lovely setting and the baths are very pleasant.

Room Tip: Try to get a south-facing room, they have balconies and views!
See more room tips
  • Stayed November 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva, Switzerland
Top Contributor
73 reviews 73 reviews
30 hotel reviews
Reviews in 31 cities Reviews in 31 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed November 2, 2011

My wife, kid and I spent 3 nights in the hotel, hoping to get some peaceful rest. Although the food was good and the spa OK, our room, #231, was on the back of the hotel, right over the delivery door. So every morning we were woken before 8 am by trucks'n'vans backing to that door.

The worst was the last night when the deliveries started at 11pm until 2 am !! When we told the receptionist next morning, she said she'd tell her boss about it. We haven't had a single word/email from the hotel about our complaints.

And of course if you don't want the noisy rooms, you have to pay more to get the silent ones.

Not going back, very disapointed and tired.

  • Stayed December 2010
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
geneva
Senior Contributor
48 reviews 48 reviews
26 hotel reviews
Reviews in 34 cities Reviews in 34 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed October 31, 2011

We have taken a long week end at the Hotel Cailler and we found the setting beautiful and the service very efficent and very swiss. the premises were spotless and the room not the top but confortable.The staff was quite helpful in advising us about hiking spots.This hotel is connected to the beautiful charmey baths were you can enjoy a magnificent view in a beautiful building. The restaurant is also quite good but a bit expensive. Overall we reccomend this hotel but not to budget travelers. They can find better value in local B&B.

Room Tip: balcony rooms are the one with the best view
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  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 13, 2011

The hotel is comfortable but very expensive. The weekend we were there there was a wedding which meant loud music until 3am, and no sleep. We were not warned of this prior to making the booking and given no chance of cancellation. 300 francs (+) is too much for a night of no sleep. Stay in the ibis instead.

  • Stayed August 2011
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur
Senior Contributor
35 reviews 35 reviews
25 hotel reviews
Reviews in 23 cities Reviews in 23 cities
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed July 4, 2011

Very disappointed,
Despite a Nice location and direct access to the Bath, food is not Good, beds are not confortable and service is Very, Very low ! Very expensive.

  • Stayed June 2011
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Cailler

Address: Charmey 1637, Switzerland
Location: Switzerland > Canton of Fribourg > La Gruyere > Charmey
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Charmey
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hotel Cailler 4*
Number of rooms: 63
Reservation Options:
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Also Known As:
Cailler Hotel Charmey

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