It could have been bad luck on our part, but our 2 nights' stay were like episodes out of the British comedy, Faulty Towers! We were pleased when we were upgraded to a better room, but that was the only thing we were pleased with. The internet in our room didn't work, and the manager blamed it on a "general" problem in the region. After we had him try to "fix" it for over an hour, he finally offered to move us to a different room! We then found out we had to pay to use the gym. There was a massive thunderstorm that night, and the electricity was cut off. We rang reception, they said it would be fixed shortly but nothing happened. We had to ring again to get help. Finally someone showed up and said simply that the air conditioning wasn't working. The next day, there was NO apology for all the problems, not even an acknowledgement of the inconvenience caused. On a positive note, the room we had was very spacious.
- Also Known As:
- Relais Borgo Brufa Torgiano
- Relais Borgo Brufa Hotel Torgiano
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