We had a warm welcome and an easy check-in but our stay coincided with Mercedes event which basically created a bit of chaos. The hotel was rented out to Mercedes for their marketing event for 2 weeks and I was happy to see them gone 2nd day of our stay- though the noise of cleanup remained for another day. the staff was wonderful, and Alegra the manager was incredibly nice and understanding when I complained to her about a couple of items. Overall, our room which was called Magnifica was very convenient to everything and easily accessible, but incredibly average with dark dark setting and no sun light. The best part of the hotel was the staff. they were all super nice and attentive. we had a really great time at the pizza making and at the pool. Food was way way way expensive but what other choice you have? well... nothing. Overall, I would say for the staggering nightly rate, I was expecting more. However, if you find a deal with this hotel, do it. it is worth staying here as it is really clean and calm.