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“Stunning!” 5 of 5 stars
Review of Castello di Velona

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Castello di Velona
4.0 of 5 Hotel   |   Localita Velona | Castelnuovo dell'Abate, 53024 Montalcino, Italy   |  
Hotel amenities
Ranked #3 of 13 Hotels in Montalcino
London
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
“Stunning!”
5 of 5 stars Reviewed August 26, 2013

We have stayed in Castello di Velona in July/Aug 2013. This was the second time, as we stayed here last summer as well, both times for 10 nights.

We absolutely enjoyed our stay. For us, it is the ideal place to relax. We have a 6 year old daughter, and for her the Castello is really HER castle. She feels like a princess here.

What we especially like about the Castello, is the fact that it is located in beautiful Montalcino, and surrounded by vinyards. The views from the Castello are spectacular. Montalcino is only about a 15 mins drive away.

The rooms are very spacious, and kept clean at all times. The rooms are so spacious, that you feel like you can stay there forever. There is lots of space for your clothes, big bathrooms with a huge shower and very special bath. A huge bed with the best pillows.

Since we have visited Tuscany many times, we spent most of the time at the swimming pool. Super relaxing! Also, we have a child, and for her, being in the swimming pool is just great. This hotel is supposed to be for people who want to relax and enjoy a bit of peace and quite. I have the feeling that most people do respect that. The pool area is just great. I love it that you can be in the pool and enjoy the view of the Val d'Orcia. So relaxing!

The food in the hotel is very good. If you have a special request, nothing is too much for the friendly staff. I just want to say again big compliments for the chef!!

A big thank you to all the staff. Everyone is super kind and very helpful!

You will see that I have rated "poor" for children activities. This is a luxury hotel and again, if you want to stay here with children who want to play in a playground etc, then this is not the right place. There are no play tools for kids, and personally, i think that this is perfect.

We can't wait to go back again, as for us, this is the ultimate relaxation holiday.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CastellodiVelona, Direttore at Castello di Velona, responded to this review, October 24, 2013
Dear G_J_L_London
The Castle will always wait for HER princess!!!
We are so happy and honored to welcome you every year for such a long stay. This means that maybe we managed to make you feel like home…
Most of all we wish to thank you for your warm support and your kind comments that help us to improve and keep focused in making the difference through details and personal touches.
We cannot wait to welcome you again and we all send you our warmest and kindest regards
Sincerely,

Sabrina Camillini
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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245 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
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  • French first
  • German first
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English first
Auckland,NZ
Senior Contributor
29 reviews 29 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed August 25, 2013

We stayed here 4 nights as a treat - we love Montalcino and wanted to revisit it, while staying somewhere special. On check in we were told we had been upgraded, but I couldn't see how our upgraded suite was better than that which had been described at our booking, as the only view was from the bathroom. I mentiioned my disappoitment the next day - the blurb says a view from every room - and I was shifted to a far superior suite, having been happy to accept a temeramental door lock and the daily adminstrations to the steps to the terrace of the flock of swifts that circle the castle! This shift made our stay as it was to be the highlight of our 5 week trip. We ate in the restaurant each night - excellent food, but we would have liked it if each night there had been a special to provide a bit of variety. Good wine list but very overpriced.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CastellodiVelona, Direttore at Castello di Velona, responded to this review, October 24, 2013
Dear NZ54
First of all let me thank you for sharing your feedback regarding your stay with us on last August. We are sorry to learn that what we meant to be an upgrade it had not been perceived like that actually even if from our side believe me, the intention was to make you feel more comfortable in a Suite rather than in a Junior Suite as per your original reservation. It is true that the Suite where you spent your first night has a view of the East side of the valley from the bathroom while in the bedroom and in the living room windows face the inner courtyard. And this is true and common for almost all Suites in the historical part of the building apart from three Suites that have a private terrace.
However, we are glad to learn that you enjoyed your stay from your second day when we had been able to offer you a different Suite with the private terrace, facing the best side of the valley. I know that swallows can be an unpleasant presence (they are not too discrete!...) but we believe they also contribute to create the special atmosphere you can live here at the Castello.
I also wish to thank you for the notes regarding the restaurant offer and the pricing of the wines. We will certainly do not forget these suggestions in planning our next menus.
Once again I thank you for the very kind comments and from all of us, I send our kindest regards

Sabrina Camillini
Hotel Manager
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2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 24, 2013

We arrived tired and weary but 3 nights in this beautiful hilltop paradise revived the senses. The Spa and the pools are something else! At night we laid on our terrace and just watched the stars. Quite beautiful. The staff were extremely helpful. Can't wait to go back quite honestly. August is unbelievably hot so a little more shade to lie in would have have made the experience even better for us but that is entirely a matter of personal taste. Mrs C

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CastellodiVelona, Direttore at Castello di Velona, responded to this review, October 24, 2013
Dear Mrs C,
we are so glad to read about your positive feedback but most of all we are really pleased to learn that you had the chance to relax, enjoy these breathtaking surroundings and have your senses revived!
Actually August has been quite hot and your suggestion regarding the little more shade is a very good advice and we will do our best in order to improve this particular offer.
We so look forward to welcoming you again and hope that this will happen soon in the new season!
With our best regards

Sabrina Camillini
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed August 10, 2013

We had 24 hours without our kids so headed to the castle for a quick overnight stay. It is absolutely spectacular. As previous reviewers have commented, the staff are excellent with nothing too much trouble and the castle itself is really gorgeous. Imagine an ancient castle but totally modernized. The restaurant was great although if you eat indoors it could be a little cold from an atmosphere perspective. Out on the terrace we had 360 degree views. The bathrooms are amazing with limestone everywhere you look. We ran a thermal bath but the sulfur smell was pretty bad so we changed our mind. I am sure this only happens due to inactivity. There was also a huge sunken tub in the bathroom which could be a little hazardous since its right in the middle of the bathroom and outside the shower. One wrong step and you would fall in. The pool is spectacular and I dare you to find anywhere more beautiful while lying there looking over the Tuscan hills. My husband and i both used the spa and facilities which were top class. We can't wait to go back!!

Room Tip: Choose a spa room as they are in the newer section.
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CastellodiVelona, Direttore at Castello di Velona, responded to this review, August 21, 2013
Dear Isandi,
we are really glad you have decided to share your feedback but most of all that you have chosen the Castello for your escape!
I am so pleased to read about your satisfaction about the service, the staff assistance, the food and all our facilities. But at the same time I am quite sad yuo could not enjoy the thermal bath because of the bad smell of the water. The inactivity actually has a strong influence in it.
There is also a very important detail you have underlined and I wish to thank you for that. It is the structure of the bathtub in the new SPA rooms. They have been made so large and deep to allow all guests to enjoy the thermal water in them but it is also true we could find a good solution to improve the safety of the tub according its position in each bathroom.
We cannot wait to welcome you again and be part of a new unforgetable experience.
I send our best regards and I remain

Sabrina Camillini
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
Top Contributor
68 reviews 68 reviews
20 hotel reviews
Reviews in 34 cities Reviews in 34 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed July 28, 2013

We spent 3 days in this beautiful castle hotel and, despite the fact that it is rather secluded, we thoroughly enjoyed our stay. The front desk clerks could not have been more accommodating and helpful. Our room overlooked the beautiful Tuscan countryside and was excellent in every respect. Meals at the hotel were also great and the chef even made a special ice cream cake for my wife's birthday. Excellent hotel!!!

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CastellodiVelona, Direttore at Castello di Velona, responded to this review, August 21, 2013
Dear lasvegasretiree,
we could not expect more from a guest's feedback! Thank you so much for sharing you comments with us. We understand the property is quite secluded but we are also glad that the facilities, the service and our assistance have been able to compensate the isolation!
We are so pleased you have been happy about the little surprise on your wife birthday...we love to pamper our guests!
From all of us we send our sincere regards and we hope we will be welcoming you soon again
Best wishes

Sabrina Camillini
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ohio
Top Contributor
66 reviews 66 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed July 27, 2013

I am not prone to hyperbole. This property is not to be missed. Where to begin? The views will blow your mind. The rooms will pamper your tired bodies. The food is amazing. The property is a new build which feels two hundred years old. Try to get a room with a terrace.

The staff is incredible. The pools and spas are incredible. You won't want to leave. I could go on and on but please see for yourself. Nothing compares. Sensational is an understatement.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CastellodiVelona, Direttore at Castello di Velona, responded to this review, August 21, 2013
Dear OhioMaranello,
your words are simply fantastic! I wish to thank you so much for sharing these special comments and for all the compliments you kindly outlined regarding the service, the facilities and the kind of experience we have been able to let you live here at the Castello.
We really hope you will not be missing more further occasion to come back!
I send my kindest regards and I remain

Sabrina Camillini
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
darmstadt
Top Contributor
155 reviews 155 reviews
74 hotel reviews
Reviews in 80 cities Reviews in 80 cities
103 helpful votes 103 helpful votes
5 of 5 stars Reviewed July 25, 2013

I was on a business trip visiting wineries and decided to stay here for a bit of R & R. This turned out to be one of the better decisions on that trip.

This hotel is located in completely renovated medieval fortress. Our room wa s spacious, well appointed and modern. A nice extra was the garden door leading out to a grass area with table, chairs and lounge chairs. Castello di Velona is situated on a hill top, with a amazing 360 degrees view of the landscape. The room was very spacious and modern, the bed. very comfortable. Beautiful pool with magnificent views of the Val d´Orcia. All in all a very relaxing and unforgettable time. The staff were the greatest asset – friendly, helpful and service oriented. Negative? maybe the shower door not closing properly , thus flooding the bathroom when showering, or the pool area not beeing cleaned during the days I was there.

Room Tip: rooms in the "spa-wing" have a grassy terrace
See more room tips
  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CastellodiVelona, Direttore at Castello di Velona, responded to this review, August 21, 2013
Dear 'weinweber',
first of all I wish to thank you for sharing your feedback on your recent stay with us.
I also wish to thank you for the notes regarding the shower door and the pool. I do apologize for the inconvenient and I can assure these are two aspects we have already worked on.
I am really glad you have appreciated the assistance of all staff and our service oriented attitude.
Since you have enjoyed your stay with us we really hope we will have another chance to welcome you and surprise you with all positive sides!
I send my kindest regards and I remain

Sabrina Camillini
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Castello di Velona

Address: Localita Velona | Castelnuovo dell'Abate, 53024 Montalcino, Italy
Location: Italy > Tuscany > Province of Siena > Montalcino
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Montalcino
#5 Romantic Hotel in Montalcino
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Castello di Velona 4*
Number of rooms: 46
Official Description (provided by the hotel):
Castle SPA Resort located in the heart of Val d'Orcia World Heritage Site. Winery of Brunello di Montalcino produced by the Owner in the Property with owned Vineyards around the Castle. In the Property is located the hottest Thermal spring in all Tuscany (85°C) whose mineral waters are led both in the 5 pools (inside and outside) and in the SPA Rooms. 1500 sqm SPA with water and steam Paradise of both Sauna Steam Bath Thermal pool and 6 emotional showers and ice cascade, with 6 single and couple treatments rooms(all cabinets have a view to Val d'Orcia). The hotel rooms are divided into Castle Rooms (all in the heart of the 1000 years old Castle) and SPA Rooms (with travertine marble all over the bathroom and room and Thermal water directly in your bathtub). Some of the SPA rooms have a private cabinet for treatments and massage with a separate entrance for the therapist who does not interfere with the privacy of the room itself. All rooms face the wonderful val d'Orcia 360°. All SPA rooms face the sunset and have a private garden. Gourmet Restaurant with a Terrace for summer dinner facing the Sunset side of the val d'Orcia for romantic dinner. ... more   less 
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Also Known As:
Castello Di Velona Montalcino
Castello Di Velona Hotel Montalcino

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