So you have booked your room at Hotel Riviera way back in February, and are paying for a single room. Upon arrival for a two night stay in June 2012, I was very much dismayed to hear that there was "a problem" in my room and it would be available the second night. I have to say things sounded even more ominous when the female Manager said she booked a suite in the hotel next door. (hotel Brittania looks nice on the outside, and this is definitely not a hotel you should judge from the outside. ... I was surprised she "did not know" what suite that they were giving me) So when I found the room, the smallest I have ever seen, the size of a postage stamp, make that the size of a washroom at other hotels, I was furious.) When I had an electrical shock travel through my body in this Hotel Brittania closet size room, & I was literaly shocked. I went to the desk at Riviera to inform them, the "she" manager asked "well is it at least clean.... I should have laughed out loud. Irrespective there was not another room available in Riviera, and she had not even had me penciled in for the second nite. She said she would have a private room available for me. Hmmm .. private room, when I went back to the desk and asked if it could be seen ... the mangers brother showed me the room that he was occupying. At this point he did not know the switch history. it would appear that he would have to vacate one of the guest rooms that was used privately .. by him. I was at least glad to see that it was in fair condition ... and no there was no plumbing problem with it as the female manager had inferred.
So my final analysis of the Riviera, based on the guest room that the brother was staying in, (gosh you would not want to inconvenience a paying customer ... ha ha ha) when I finally did have it on the second day and night is as follows .. it was the bare essentials, a regular bed with a lavender simple bed spread & the bathroom was larger than the room I had for a nite at Hotel Brittania. ... Yes it was on the main drag, so you could hear lots of traffic through the night.
It would have been a suitable room for two nights, and seemed to be available ... he said it had no plumbing problem, so why didn't they give me the room when I arrived... If I had not been assertive, I am sure they would have had me staying next door for a second night.
Shame on the Managers for playing this game. (I suppose they would have gotten away with it, had I actually been a true single traveller ... when I saw the room that my friends got with a balcony over the main road ... beautiful view, average room, I was quite upset with the Management at this Hotel.
BEWARE of BAIT AND SWITCH.
The breakfast was extremely simple ... absolutely nothing special. Supper was at another restaurant down the road ... forgotten the name, sorry)
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- Also Known As:
- Riviera Hotel Cadenabbia Di Griante
- Hotel Riviera Lake Como/Cadenabbia Di Griante, Italy