I can fully understand all of the reviews on TA, good and bad.
Let's start with the good:
- The location on the lake is fantastic, and the views from our room, and from the bar and restaurant, were superb.
- The hotel is quite grand from the outside and the lobby is fine, too.
- Breakfast was adequate and the selection was good.
- Cadenabbia is less touristy then, for example, Bellagio.
- It's clean and the bathrooms are modern
But unfortunately, there was some bad too:
- The rooms don't equate to your expectation after the grand lobby and high-ish prices. Some decor would go a long way. Ours was small, and I got the feeling it used to be 1 room which was split into two.
- The airconditioning is not effective.
- There is only wifi in a small part of the lobby, and that's it.
- Check in is slow because there is only 1 person at the desk.
The whole experience was interesting as there was nothing that I could say outraged me, I just felt a little let down (especially when we walked into the plainest little room in the world). The hotel seems to cater for retirees staying for a fortnight and I am sure it is perfectly suited for them. But as for the finesse of every other 4-star hotel I have stayed at, this place had none. It struck me as a property owned by someone far away who doesn't really have a grip on providing fine experiences in a hotel. If they jazzed up the room decor a bit, fixed the wifi, and took down school-like instruction signs (like those at breakfast forbidding you to remove anything from the dining room) they might have a viable proposition to return. But until then it will remain the preserve of tour busses and older people taking that dream vacation.
If we end up at Lake Como again (which we probably won't - we've seen it now) we almost certainly wouldn't stay at this property again, not because it was terrible, but because there are lots of other places to try, many of whom are more interested in seeing you and your Euro/Pound/Whatever.
Make sure you've paid for a lake view, or prepared to be terribly depressed.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.