We spent 4 wonderful days at this hotel. It is a gem - very old world in terms of architecture and setting. We had a beautiful room, overlooking the grassy area between the hotel and the lake, with a vast panorama of the lake and Alps beyond. This site is one of the best on the lake and it is one of the only hotels with direct access (i.e. no road in front) to the lake.
The rooms were very clean and the bathroom was very nice. The best feature was the belle epoch balcony with double doors that looked out over the lake.
Breakfast was delicious. Best croissant we had in Italy and the cappuccino was excellent. That's all I had, but there is a buffet with more for an added fee. It was extremely pleasant to sit out on the verandah and have our morning coffee and read the Tribune. We had dinner one night and it was good, but there were some minor issues with the bill that were immediately clarified in our favor as I recall. We should have taken this as a head's up to be very cautious about the billing procedures.
Upon check out, I found that the hotel had billed us twice for the travel agent's fee. The travel agent billed our credit card in advance of our trip 'to secure the room'. Upon check out, the hotel claimed that they had never receive the money from the travel agent and insisted that we owed them the full amount for the room and that they would work it out with the travel agent and, if appropriate, refund any excess about to my credit card. I didn't believe that for a nano second. I made the assumption that the travel agent had pocketed his money in advance and that I was left to pay the balance thereby assuring that everyone received their fair share (Agent approx. 10%, hotel 90%). I pointed out that they SHOULD have deducted the payment amount that was made to the travel agent from the balance of our bill, regardless of whether it had come directly from me or from me, through the hotel. I had a confirmation letter that I had paid the money to the travel agency which I allowed them to copy. They should have worked it out with the travel agent. BTW, the travel agent's percentage was about 10%, maybe less, so I think that seemed reasonable. We ended up settling with the hotel and clarifying it, but the other two families are still quarreling with the hotel and the hotel is threatening. I don't know who is at fault, the hotel or the travel agent. I don't work with this travel agent, but the other families have had years of experience with him, so go figure. Anyway, note to reader -- proceed with caution, but by all means don't cross this place off your list. It is a gem.
The guests were European, not too many Americans except for the dozen in our group comprised of families with teenage kids. The hotel staff is courteous, but doesn't 'put itself out to be super friendly or helpful' though no real complaints. They did their job.
The access to the ferry system is perfect. It's just a short walk from the hotel (2 minutes) and it is the best way to get around Como. The roads are busy with traffic and extremely narrow - with the added adrenaline-inducing rushes courtesy of Italian drivers -- and this is how they behave on vacation?!?!? The one night we went into Como for a fancy dinner celebration, the hotel, at our behest, helped us book a mini bus to bring us home. We got back by the skin of our teeth, but I tried not to look out the front window. Our friends had driven over from France and just left their cars in the hotel lot. We had trained up from Milan and found that we could take a public bus from the train station directly to the driveway of the hotel (less than 1 hour). We could also have come by ferry from Como.
From the hotel, you can dine at several very nice little trattorias and restaurants in the little village. Great gelato place right near the ferry building.
Lake view is worth the extra cost.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.