Lake Como is gorgeous, offering vistas you can't get enough of. This hotel allows you to enjoy these veiws from all aspects of your stay: while dining on the patio, sharing a drink at the hotel bar or while sunning yourself lakeside, having breakfast on the terrace, swimming in the indoor pool, walking the hillside behind the hotel and, of course, relaxing in your room. The views are the most compelling reason to stay here.
The service, the opulance of the public spaces, and the courtesy of the staff are what you would expect from a hotel of this calibre. The rooms are quite adequate, but would be a little more comfortable with some smaller furniture. The large chairs don't fit in the room and make it feel more cramped than necessary. The bathrooms are spacious and nicely appointed. And the balcony, although small, serves to widen your vista of the lake's beauty and so is quite welcome. Noise does travel easily through the walls (as some reviewers have noted), but we had gnerally quiet neighbors so it was not a problem.
Our experience with the food was mixed. The breakfast buffet was very nicely done with an especially nice assortment of cheeses and specialty teas. The tables are on the terrace facing the lake allowing you to enjoy the beautiful sunrise. Also the pizza we had in the bar at the hillside pool was quite good.
On the other hand we tried their Escale Grill & Wine Bar on the evenng of our arrival. Their speciality is fondue and they recommended the fish fondue. The fish (tuna, salmon, swordfish and shrimp) came raw to be dipped into the broth in the fondue pot. When it came to the table it smelled fishy. The broth was rather insipid making the resulting fish a pretty tasteless piece of boiled (not very fresh) seafood. There were about 5 dipping sauces that should have corrected this, but with the possible exception of the bernaise, the sauces didn't help. Although hungry, we ate only about half the portion served.
After experiencing this our first evening, we chose to go outside the hotel for our dinners the rest of the week. The good news is that there are some great places to eat in Tremezzo. Also conviently located a 3 minute walk away is the dock for the ferry that takes you to Bellagio and Verenna. Aside from this meal experience, everything else about our stay with satisfactory or better.